Charity registered in Scotland SC006035
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
More about your role
As part of our Financial Inclusion Team you will play a key role in supporting our most vulnerable customers by providing a comprehensive service incorporating information, advice, assistance and representation on a wide range of social, welfare, financial and health issues. The role will involve working with new tenants and supporting them through the process.
You will deliver a customer focussed financial inclusion service to our tenants and other customers, providing a bespoke service to our diverse customer base with a view to maximise income, community enhancement and tenancy sustainment.
Assisting customer and providing advice on a range of topics from debt advice, financial management to promoting digital inclusion this is a truly customer focussed role, providing empathy and compassion to all situation whilst ensuring the correct information is delivered and understood by out customer.
Interviews will take place on the 26th and 27th September.
For more information, please download our job profile available on our website.
More about you
We are looking for applications from people who are able provide our customers with complex information in more simplistic way, excellent customer service skills are an absolute must, as is this ability to adapt your communication style to fit our customers who may have different or complex needs.
You will have previous experience & understanding of welfare benefits, current social housing and wider welfare issues as well as an up-to-date knowledge of relevant legislations & welfare reform.
The ideal applicant will have great communication skills which will allow you to build a good repour with our customers and colleagues.
Due to the nature of this role applicants will need a full driving license and access to a car.
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
• Training and development
• Annual pay review
Places for People Scotland is one of the country’s leading providers of affordable, quality homes.
We create places to live, places to work, places to relax, places to think and places to play. We invest and innovate so that people and communities across Scotland can thrive today, and long into the future.
We are committed to investing in the long-term sustainability of Scotland’s communities and neighbourhoods. We make places where community comes first, and home starts long before you reach the front door.
As one of Scotland’s leading housing associations we manage around 8,500 homes for almost 10,500 customers across the country. We are rooted in communities and committed to delivering affordable homes to meet the needs of individuals and families.
Over the next three years we will invest £200m creating over 1,200 new homes for people to live in. These are ambitious plans, and we will work with governments, both national and local, partners in the housing industry and our own workforce to deliver them.
Formed from three organisations with decades of housing experience between them, we're a modern, progressive, not-for-profit business committed to the long-term success of our neighbourhoods, and to delivering services that lets our customers live their best lives.
We are looking to appoint 2 new Non-Executive Directors to our Scotland Board:
For both roles, some knowledge and connections within the housing market would be very useful, but not essential.
These are non-remunerated roles, both with the potential to move into remunerated Chair/Committee Chair roles in the future. We are looking for people who will be hugely enthused by the strong Places for People purpose and contributing to a great cause.
Our SPIRIT values - Support/Positive/Integrity/Respect/Innovation/Together - are at the centre of our strategy and focus and we are looking for candidates who are strongly aligned with these values.