The No.1 Befriending Agency is a vibrant local social enterprise that works to reduce loneliness and isolation. We endeavour to ensure that older people can thrive in later life. We work with our dedicated volunteers to provide the support that local older people need to live happy, healthy lives. We work to help older people stay connected with their communities, alleviating loneliness, improving health and wellbeing and making communities stronger through volunteering. Please view our 90 second film, https://vimeo.com/648991073, filmed to celebrate our Social Enterprise Scotland ‘Prove It’ award for social impact reporting in November 2021, to hear what our service users say about our organisation.

As a Volunteer Coordinator you will perform a vital function in developing and supporting a volunteer team who will be providing befriending services to those age 65+. You will assess service users and support them through the journey with the organisation.

You will work towards developing an excellent working relationship with our volunteers and clients and continuously strive to improve the level of service that the organisation is providing. Connecting people with each other and the right information is key. Strong communication skills combined with strong organisational skills and good prioritisation abilities are key to success in this role. Occasional evening and weekend working could be necessary.

The No.1 Befriending Agency is a vibrant local social enterprise that works to reduce loneliness and isolation. We endeavour to ensure that older people can thrive in later life. We work with our dedicated volunteers to provide the support that local older people need to live happy, healthy lives. We work to help older people stay connected with their communities, alleviating loneliness, improving health and wellbeing and making communities stronger through volunteering. Please view our 90 second film, https://vimeo.com/648991073, filmed to celebrate our Social Enterprise Scotland ‘Prove It’ award for social impact reporting in November 2021, to hear what our service users say about our organisation.

The Role

The Engagement Officer is a key role that will ensure that we continue to respond to, and meet the community’s needs and that everyone is aware of, and benefiting from all of the services that we offer including 1-2-1 befriending, in person and digital events and volunteering opportunities. You will be out and about engaging with the community.

Marketing and social media planning and execution is a key component of this role. Ensuring a consistent tone across all channels, you will identify opportunities to promote the work of the No 1 to raise awareness, raise funds and acknowledge our successes. You will work to support volunteers too in their creation of social media posts and blogs. You will utilise social media analytics providing monthly reporting on social media channels, and keeping abreast with current trends

We are looking for someone who is an excellent communicator, that can engage with all people, and with experience of using different methods to engage across both in person and online spheres. The postholder will develop relationships and opportunities with partners and other social, environmental and local businesses, to further our aims and better support isolated individuals.

The post holder will be self-motivated, able to drive their own workload, and with enthusiasm to succeed. They will have excellent interpersonal skills, and be able to communicate effectively both verbally and in written communications with a wide range of audiences.Occasional evening and weekend working could be necessary

We are offering an exciting opportunity to be part of a dynamic diverse team and support the organisation by providing administrational support to the CEO. You will work with a dynamic and vibrant organisation dedicated to creating meaningful connections and improving the lives of people we support. We are looking for a motivated and driven individual who is aligned with the values of the organisation, these are; compassion, independence, respect, happiness and courage.

Join us if you enjoy learning, have high interpersonal skills, excellent attention to detail and are a strong self-starter able to work on your own initiative.

The successful candidate will

• Work as part of a high functioning team
• Engage with staff, stakeholders, board members and service users
• Be organised with high attention to detail
• Provide strong systems and administrative support
• Work to deadlines
• Offer new ideas for improvement
• Be competent in use of IT
• Be enthusiastic and flexible around the needs of the social enterprise

The No.1 Befriending Agency is a vibrant local social enterprise that works to reduce loneliness and isolation. We endeavour to ensure that older people can thrive in later life. We work with our dedicated volunteers to provide the support that local older people need to live happy, healthy lives. We work to help older people stay connected with their communities, alleviating loneliness, improving health and wellbeing and making communities stronger through volunteering. Please view our 90 second film, vimeo.com/648991073, filmed to celebrate our Social Enterprise Scotland ‘Prove It’ award for social impact reporting in November 2021, to hear what our service users say about our organisation.

The Heritage Participation & Inclusion Worker’s main role will be to engage those who are marginalised/hard to reach e.g. English is not their first language, not digitally connected, mobility, sensory and geographical barriers and deliver high quality participant support as they engage with the heritage project.

You will have excellent communication skills with the ability to connect with stakeholders at all levels, and strong time management skills to manage a varied and demanding workload. Flexibility combined with strong organisational skills and good prioritisation abilities are key to success in this role. Occasional evening and weekend working will be necessary.

Responsible to: Operations Manager

The No.1 Befriending Agency is a vibrant local social enterprise that works to reduce loneliness and isolation. We endeavour to ensure that older people can thrive in later life. We work with our dedicated volunteers to provide the support that local older people need to live happy, healthy lives. We work to help older people stay connected with their communities, alleviating loneliness, improving health and wellbeing and making communities stronger through volunteering. Please view our 90 second film, vimeo.com/648991073, filmed to celebrate our Social Enterprise Scotland ‘Prove It’ award for social impact reporting in November 2021, to hear what our service users say about our organisation.

As a Volunteer Coordinator you will perform a vital function in developing and supporting a volunteer team who will be contributing to the heritage project. You will assess service users and support them through the journey with the organisation.

You will work towards developing an excellent working relationship with our volunteers and clients and continuously strive to improve the level of overall event service that the organisation is providing. Connecting people with each other and the right information is mission-critical. Flexibility combined with strong organisational skills and good prioritisation abilities are key to success in this role. Occasional evening and weekend working will be necessary.

Responsible to: Operations Manager

The No.1 Befriending Agency is a vibrant local social enterprise that works to reduce loneliness and isolation. We endeavour to ensure older people thrive in later life. We work with our dedicated volunteers to provide the support that local older people need to live happy, healthy lives. We work to help older people stay connected with their communities, alleviating loneliness, improving health and wellbeing and making communities stronger through volunteering. Please view our 90 second film, vimeo.com/648991073, filmed to celebrate our Social Enterprise Scotland ‘Prove It’ award for social impact reporting in November 2021, to hear what our service users say about our organisation.

We are seeking a Project Coordinator to work proactively and creatively with local communities, partners and voluntary/public sector agencies in promoting and engaging in heritage activities.The project will build heritage around stories, pictures, and activities using intercultural dialogue and intergenerational education among a diverse group of people.

In this role, the successful candidate will perform a vital function in developing and delivering the project, the activity programme, implementing well-being activities into activities. You will coordinate the day to day operation of the project team. Working with the groups you will lead and coordinate this exciting opportunity of exploring oral history and creating case studies, achieving them and evaluating their outcomes.

Responsible to: Operations Manager

The No.1 Befriending Agency is a vibrant local social enterprise that works to reduce loneliness and isolation. We endeavour to ensure that older people can thrive in later life. We work with our dedicated volunteers to provide the support that local older people need to live happy, healthy lives. We work to help older people stay connected with their communities, alleviating loneliness, improving health and wellbeing and making communities stronger through volunteering. Please view our 90 second film, vimeo.com/648991073, filmed to celebrate our Social Enterprise Scotland ‘Prove It’ award for social impact reporting in November 2021, to hear what our service users say about our organisation.

We are looking for an experienced Administrator with excellent IT skills to support the day-to-day operations of the heritage activities, befriending services and virtual event programme. The role also includes helping people get connected and learn to use digital platforms.

As the IT/Administrator, you will be part of a team working to support both service users and volunteers in different areas across Glasgow. This includes providing the administrative support to the volunteering team and liaising between the Co-ordinators to ensure that the clients can fully participate; and providing support during events to ensure accessibility, giving our clients the solutions and support they need to operate the technology successfully.

Candidates will ideally have worked on virtual events including webinars and broadcasts/live streaming previously. You should ideally be well versed in working with different platforms and software.

Acting as a project partner you will work towards establishing an excellent working relationship with our clients and continuously strive to improve the level of overall event service that the organisation provides. Connecting people with each other and the right information is mission-critical. Flexibility combined with strong organisational skills and good prioritisation abilities are key to success in this role. Occasional evening and weekend working will be necessary.

Responsible to: Operations Manager

The No.1 Befriending Agency is a vibrant local social enterprise that works to reduce loneliness and isolation. Part of how we do this is to ensure that older people can thrive in later life. We work with our dedicated volunteers to provide the support that local older people need to live happy, healthy lives. We work to help older people stay connected with their communities, alleviating loneliness, improving health and wellbeing and making communities stronger through volunteering. This includes providing support for them to be as independent as possible using digital technology and accessing virtual events.

We are excited to invite applications for our Operations Manager vacancy. This role is an integral position managing the efficient and effective running of operational services, business administration, monitoring on all income and expenditure matters, HR management, liaison with key stakeholders reporting to the board and funders. You will contribute to the development of operational strategic plans, direction and decision making and proactively work towards the achievement of shared objectives. This includes developing and implementing strategies, key objectives, systems, processes and procedures relating to administration, resources, premises and health & safety.

You will be responsible for managing a multi-disciplinary team which includes Volunteer Coordinators working to support volunteers in different areas in Glasgow and collaborating as a team. You will be joining us at a time of change and growth, when we are expanding our services to meet increasing demand from local older people and developing services as a result of the pandemic. You will be responsible for working with colleagues to ensure we have sufficient volunteers who are supported and engaged in rewarding activity and can deliver our high quality, friendly services. You will also play an essential role in our fundraising and community engagement events and to solicit pro bono professional support from volunteers and the board members.

This role manages a multidisciplinary team that delivers services, events and activities and volunteering in a dynamic and changing environment. You will have experience of working in a similar role, and with sound business operational experience you will be able to communicate effectively at a number of levels as we work towards a new `normal’. You will help ensure that our internal operations run as efficiently as possible, as well as supporting our day-to-day relationships with strategic partners, funders and volunteers working with a highly committed team. As a small organisation we are looking for entrepreneurship, flexibility and imagination as well as accuracy and integrity. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

The No.1 Befriending Agency is a vibrant local social enterprise that works to reduce loneliness and isolation through providing established, quality befriending services. We work with our dedicated volunteers to provide the support that local older people need to live happy, healthy lives. We work to help people stay connected with their communities, alleviating loneliness, improving health and wellbeing and making communities stronger through volunteering.

Purpose:

The main focus will be on delivering Befriending Projects to the community, working closely with service users/ clients and volunteers. The key reasons for this is supporting people experiencing loneliness and isolation, further adopting and expanding our services, providing one to one and group befriending opportunities for communities and individuals; improving people's lives. In this role, the Volunteer Co-ordinator will perform a vital part in supporting existing volunteers, matches and developing new volunteer opportunities; assessing service users and supporting them through the journey.

The candidate:

The successful candidate will have excellent organisational and interpersonal skills as well as a good understanding of the needs and concerns of older people as well as those from hard to reach groups within the community. You will be an excellent communicator and know how to network to gain positive outcomes, be able to build a rapport with a diverse range of people, be appreciative of difference, able to learn from others and challenge if needed. You will have a passion for and strong commitment to social care and community engagement.

Responsible to:Operations Manager