We’re looking for an experienced, compassionate and confident Senior Waking Nights Practitioner to join our team at Four Square.

You’ll provide calm, consistent and person-centred support throughout the night, while also supporting and guiding the wider night team. We’re looking for someone who is approachable, dependable and confident in making decisions, particularly when responding to challenging or unexpected situations.

If you’re passionate about supporting people and making a difference, we’d love to hear from you!

Thank you for your interest in joining Four Square Scotland as a Service Manager.

This is an exciting opportunity to take on a key leadership role within our Visiting Support Team, supporting our ambition for people experiencing or at risk of homelessness to have greater choice, stability and opportunities for the future.

Our Visiting Support Team works with people across Edinburgh who are homeless or at risk of homelessness, providing practical, person-centred support to help them access stable housing and successfully sustain their tenancies.

As Service Manager, you will lead and support a team of eight, providing clear direction and effective day-to-day management while ensuring the team delivers a high-quality service to the people we support. You will play an important role in maintaining strong standards, supporting your team and helping the service continue to develop and respond to the needs of the people and communities we work with.

Are you well organised, great with people, and ready to put both behind a cause that changes lives?

If so this role could be for you!

About the service

Our Fundraising Team raises the voluntary income that allows Cyrenians to prevent homelessness and support people towards more stable futures. That income comes from individual donors, community groups, schools and businesses across Scotland, many who have stood with us for years.

The team is small, busy and collaborative, and works closely with colleagues in the marketing & communications team, and across our services. Every relationship we look after well helps to support the mission of Cyrenians, to tackle the causes and consequences of homelessness.

About the role

The Fundraising Coordinator is the first person many of our supporters meet. You will hold the day to day tasks of supporter care and help grow our community fundraising, so that everyone who gives to Cyrenians feels thanked, informed and glad they did.

• Be the first point of contact for supporters, making sure enquiries are answered warmly and every gift is processed, recorded and acknowledged promptly.
• Look after an existing portfolio of fundraisers and help deliver a calendar of events, sponsored challenges and community talks.
• Keep our supporter records accurate and compliant, including Gift Aid declarations and consent, and support the team with reporting.

About you

We are looking for someone personable and highly organised, who takes care over the detail and enjoys being the friendly voice of an organisation.

• Excellent customer service and communication skills, in writing, on the phone and face to face.
• Well organised, confident with IT and databases, and able to manage a varied workload to deadlines.
• Experience of working in a busy fundraising environment, with experience working with a supporter database an advantage.

How we’ll support you

You will join a supportive and motivated fundraising team, reporting to the Senior Fundraising Manager, with regular support and supervision and a clear work plan to shape your first year.

You’ll also have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.

About Cyrenians

At Cyrenians we tackle the causes and consequences of homelessness by taking a values-led and relationships-based approach to delivering our services. You can find out more about our values and our impact online.

Overall Job Purpose

The LGBTI key case worker posts are specifically to support the BME LGBTI service users however the post holder will also be supporting other service users as well. This project will benefit BME women and young people living in Scotland experiencing or at risk of domestic abuse (DA) and requiring support concerning their gender identity and or sexuality. The purpose of the job is to support LGBTI BME women, their children if any and young people, who approach Shakti as a result of experiencing domestic abuse in particular due to their gender recognition and or sexuality. Women and young people are referred to Shakti from a number of sources or they refer themselves. Support can take a number of forms, depending on a woman’s needs: information, practical help, referring to other agencies, emotional support, and advocacy. The worker must be able to assess a woman’s needs sensitively and sympathetically and to find appropriate ways to respond. She must be able to manage her caseload and work with her colleagues in Shakti and other agencies on behalf of women and children. Working in partnership with other members of staff and in liaison with other agencies the case worker must also ensure that information and support is available to help resettle women when they are moving to permanent accommodation from the refuge or temporary accommodation. The worker is also to support other non LGBTI women to meet the demand for our service.

Key Requirements: The post holder must be a bilingual speaker in a BME community language, preferably Hindi, Urdu, Punjabi, Bengali or Arabic. The post holder will support Black and Minority Ethnic women, their children and young people experiencing and/or fleeing domestic abuse or forced marriage. Applicants ideally have a minimum of 2 years’ experience of working with Black and Minority Ethnic Communities; an understanding of the legislative and cultural issues surrounding domestic abuse/forced marriage. All applicants must have a minimum of SVQ Level III in Social Care or relevant qualification such as degree in Social Work or Community Education.