Be the one person families can rely on

Family Forward Ayrshire is recruiting Family Navigators to provide holistic, relationship-based support to families across Ayrshire.

This is not a traditional key worker role. We are looking for people who understand that meaningful change starts with trust and that families are experts in their own lives.

As a Family Navigator, you will walk alongside families through periods of challenge, helping them identify goals, access support and build lasting positive change.

About the role

You will be the main point of contact for a caseload of families, working with them to understand their strengths, challenges and aspirations. Together, you will create a whole-family plan that reflects what matters most to them.

You will coordinate support across a range of specialist services, advocate on behalf of families when needed and help remove practical barriers through access to the programme's Family Support Fund.

This role involves home visits, collaborative working with partners and a commitment to flexible, responsive and trauma-informed practice.

We are looking for people who:

• Build trust quickly and maintain positive relationships
• Have experience supporting families, individuals or communities facing disadvantage
• Can work creatively and flexibly to meet individual needs
• Are confident coordinating support from multiple agencies
• Have sound safeguarding awareness and judgement
• Are organised and able to manage a varied caseload
• Share our commitment to voluntary, strengths-based and trauma-informed approaches

We particularly welcome applications from people who:

• Have lived experience of navigating support services
• Have worked in family support, health, housing, community development, welfare rights or related fields
• Have strong connections within Ayrshire communities

Why join us?

• Make a genuine difference to families' lives
• Work within an innovative whole-family model
• Receive training and ongoing professional development
• Join a supportive and collaborative team
• Be part of a programme focused on long-term outcomes, not short-term targets
• Company Pension scheme
• Flexible and supportive working arrangements
• Disability Confident Employer

Equality and Inclusion

We are committed to building a diverse workforce and welcome applications from all sections of the community. Applications from people with lived experience of poverty, caring responsibilities or barriers to employment are encouraged.

CEIS Ayrshire is a Living Wage and Living Hours employer.

CEIS Ayrshire and TACT are recruiting jointly as part of this programme, view the TACT posts here.

Job Purpose

To provide high quality advice and representation to individuals and families on income maximisation, welfare benefits, debit, housing and money, in line with the Scottish National Standards for Information and Advice Providers.

The advice will be provided within a range of settings from GP surgeries, Mental Health & Recovery Hubs and local community venues.

By joining our team, you will be helping alleviate poverty and improve individuals, families and children’s lives and ensure our Vision is fulfilled, in that no one in our communities endures hardship.

About Us

Established over 85 years ago, Youth 1st is the leading support agency for youth organisations, youth groups, youth workers, volunteers and young people in Fife.

Youth 1st provides services which increase the effectiveness and capacity of our members who engage with young people in the youth work sector in Fife. We support and empower youth workers, volunteers and organisations, leading to strong and resilient community-based youth work, which in turn will improve the life experiences and opportunities of young people.

We have an established membership consisting of a number of youth clubs, groups and organisations from throughout Fife. Most of our member groups are organised and run by volunteers.

Our highly experienced staff team offer support, advice, access to training and events to all our members across Fife. We are a valued Youth Work partner in both the Local and National Voluntary Youth Work Sectors and work closely with our partners in Fife Council, NHS Fife, Fife Voluntary Action and other agencies across Fife.

About B:activ

The B:activ project has two main themes, Health Promotion and Young Volunteer development. For us, health promotion is about getting young people more physically active as well as working on exciting projects with organisations such as NHS Fife, Greener Kirkcaldy/Climate Action Fife, Fife Council and Fife Voluntary Action. Delivery of physical activity and games sessions forms a key part of our project and is a great opportunity to make a real difference to the lives of young people.

The other element of B:activ is young volunteer development and is about getting young people more involved in their local community. Whether this is helping out at their local youth club, volunteering at the food bank or building employability skills to help them get a job, this strand of the project involves delivery of fun and engaging sessions such as leadership awards and skills building sessions. It’s great to see young people develop during a leadership course and eventually feel confident enough to stand up in front of their peers and deliver a game.

This role is perfect for someone who is active, energetic, and enthusiastic. You will enjoy working with young people and building positive relationships with a diverse range of individuals and organisations across Fife.

You will be responsible for delivering key parts of the B:activ project and supporting Youth 1st member groups. Using a youth work approach, you will help young people build their confidence and encourage them to be more active in their communities.

You will be expected to co-ordinate and deliver face to face youth work sessions using a range of youth work tools. If you have knowledge of Sports/Physical Activity, Health Promotion, Mental Health and Wellbeing, Climate Action and Youth Awards, this would be a bonus.

If you are up for the challenge and would like to work with a fantastic team, we would love to hear from you! Your application will be a CV and a supporting statement. Your supporting statement must provide evidence of your experience working with young people and the various criteria outlined in the job description.

We're looking for a versatile and enthusiastic individual to join our small team. Around half of their time will be spent supporting the smooth facilitation of music sessions and events with children and adults. The other half will be spent supporting the operational side of the organisation, with a particular focus on admin and social media tasks. Whether they’re carrying a keyboard into a room or setting up refreshments, engaging with a quiet participant, keeping track of attendance, or crafting the perfect Instagram reel to showcase our impact, the successful candidate will be an important part of the organisation's overall impact and sustainability, and they will be the first point of contact for the organisation for many of our participants and partners.

Regardless of their former educational or professional experiences and outcomes, we are looking for someone who can learn with direction and guidance, isn’t afraid to ask questions when they are uncertain, and can progress to taking ownership over their schedule and workload over their time with the organisation.

We recognise that the charity and third sector do not always reflect the communities they support. We are committed to creating an inclusive workforce that reflects our local community. Applications from candidates from lower socio-economic backgrounds, those with lived experience of the care system, and Black and racially minoritised individuals are especially welcomed.

Why work with us?

• Join a hardworking creative team where every team member's contributions are valued.
• Be involved in creating positive experiences & memories through music for everyone in our community (including our staff and volunteers!)
• Develop a broad range of skills alongside experienced Community Music professionals.
• Collaborate with Co-Directors to develop your role.
• Annual Leave: 25 days pro rata’d plus 10 days public holiday pro rata’d.
• Staff are entitled to an additional full day’s annual leave per year of service up to a maximum of 5 years.
• Pension: Employer Contribution is 8% of salary.
• Bike to Work Scheme available to all staff.