Job Purpose: The role of the Duty/Crisis Service Support Worker is to provide a confidential, safe and supportive information service to women and agencies who contact EWA through the crisis phone line and/or ‘drop in’ service. Where safety issues are assessed, the worker will ensure the completion of the Risk Identification checklist and an individualised support and safety plan. Where appropriate the worker will assess women, and any accompanying children who are affected by domestic abuse, for refuge accommodation. This role is based at EWA offices at 4 Cheyne Street, Edinburgh, EH4 1JB.

This role is subject to satisfactory Adult and Child PVG scheme membership.

Shakti is a feminist Black Minority Ethnic (BME) voluntary organisation which offers information, advocacy, emotional/practical support and refuge/temporary accommodation to all Black Minority Ethnic women and their children, who are experiencing or fleeing domestic abuse. These positions offer an opportunity to make a meaningful difference by providing guidance, advocacy, and resource coordination. The ideal applicant will possess strong organisational skills, leadership qualities, and experience in social services or related fields. A background in public health, teaching, or administrative roles is highly desirable. These roles involve managing case files, developing support plans, and collaborating with various stakeholders to ensure clients receive comprehensive care.

The post holder will support BME women, their children and young people experiencing and/or fleeing domestic abuse or forced marriage. Applicants will ideally have a minimum of 2 years’ experience of working with BME Communities and hold a minimum of SVQ Level III (SCQF Level 6 or above) in Social Care or relevant qualification such as degree in Social Work or Community Education and be speakers of a BME community language; preferably Hindi, Urdu, Punjabi, Bengali, Arabic or African or East Asian languages . Applicants must have sound knowledge and understanding of equalities issues and the issues affecting BME women, children, and young people, understanding of the legislative and cultural issues surrounding BME specific Gender-Based violence, domestic abuse, honour-based abuse such as forced marriage and female genital mutilation, and their effects on BME women, their children, and young people.

Shakti is a feminist Black Minority Ethnic (BME) voluntary organisation which offers information, advocacy, emotional/practical support and refuge/temporary accommodation to all Black Minority Ethnic women and their children, who are experiencing or fleeing domestic abuse. These positions offer an opportunity to make a meaningful difference by providing guidance, advocacy, and resource coordination. The ideal applicant will possess strong organisational skills, leadership qualities, and experience in social services or related fields. A background in public health, teaching, or administrative roles is highly desirable. These roles involve managing case files, developing support plans, and collaborating with various stakeholders to ensure clients receive comprehensive care.

The post holder will support BME women, their children and young people experiencing and/or fleeing domestic abuse or forced marriage. Applicants will ideally have a minimum of 2 years’ experience of working with BME Communities and hold a minimum of SVQ Level III (SCQF Level 6 or above) in Social Care or relevant qualification such as degree in Social Work or Community Education and be speakers of a BME community language; preferably Hindi, Urdu, Punjabi, Bengali, Arabic or African or East Asian languages. Applicants must have sound knowledge and understanding of equalities issues and the issues affecting BME women, children, and young people, understanding of the legislative and cultural issues surrounding BME specific Gender-Based violence, domestic abuse, honour-based abuse such as forced marriage and female genital mutilation, and their effects on BME women, their children, and young people.

Job Purpose: The Edinburgh Locality Support Worker will deliver dedicated and empowering support to women in Edinburgh, who have experienced or are at risk from domestic abuse, in accordance with SSSC Standards. This role encompasses practical and emotional support, advocacy, and collaborative working with statutory and third-sector organizations to achieve the best possible outcomes for women in our service. A trauma-informed approach is essential, ensuring that women receive comprehensive, person-centred support in a safe and supportive setting. Support is delivered through telephone support, one-to-one meetings, and attendance at joint meetings with partner agencies.

This role is subject to satisfactory Adult and Child PVG scheme membership.