Are you a strategic leader with a passion for delivering meaningful impact? We’re looking for an exceptional Chief
Operating Officer to help lead Deaf Action through its next stage of growth, ensuring our services, people, and
operations are positioned to deliver lasting change for Deaf communities. Could that be you?
Deaf Action is a Deaf-led charity, supporting and celebrating Deaf people since 1835. We work with Deaf people across
Scotland and the South of England, empowering individuals to achieve their potential and fully participate in
society with equality of rights, access and opportunity.
Through a range of charitable and commercial services, Deaf Action provides support, access, education, communication
services and opportunities that improve the lives of Deaf people. We are committed to innovation,
sustainability, and delivering high-quality services that create lasting impact.
Role purpose
The Chief Operating Officer (COO) provides strategic and operational leadership across Deaf Action, ensuring the
organisation delivers high-quality, integrated services in line with its mission, values, and business
plan.
Working closely with the CEO and Senior Leadership Team, the COO will be responsible for translating strategy into
effective operational delivery, driving organisational performance, commercial growth, and long-term
sustainability. The COO provides leadership across service delivery, operational systems, performance
management, and organisational development, ensuring Deaf Action operates efficiently, effectively, and in
alignment with its strategic objectives.
Key responsibilities
- Provide strategic and operational leadership across Deaf Action, ensuring high-quality, efficient, and
sustainable service delivery.
- Contribute to the growth and development of Deaf Action’s commercial
services, helping to maximise income and long-term sustainability.
- Work closely with the CEO and Senior
Leadership Team to translate organisational strategy into effective operational plans and outcomes.
- Lead
and develop high-performing teams, fostering a culture of accountability, collaboration, and continuous
improvement.
- Ensure services and operations align with Deaf Action’s mission, values, and commitment to
Deaf-led practice and accessibility.
- Lead major organisational projects and cross-functional
initiatives, ensuring successful delivery and integration across services.
- Support financial
sustainability through effective budgeting, resource management, and oversight of commercial
activities.
- Establish robust reporting and accountability frameworks, ensuring clear performance
information is available to the CEO and Board.
- Build and maintain strong relationships with partners,
funders, stakeholders, and external agencies, representing Deaf Action where required.
- Drive innovation
and continuous improvement across the organisation, ensuring that services remain responsive to the needs of
Deaf communities.
Person specification
Essential:
- Proven experience in a senior operational leadership role, leading complex, multi-service or multi-department
organisations.
- Demonstrable success in commercial income generation, organisational growth or change
management.
- Strong strategic planning, operational management, and decision-making
capability.
- Experience developing and managing high-performing teams.
- Experience implementing
performance management systems and reporting frameworks.
- Strong understanding of core organisational
functions, including operations, finance, HR, and service delivery.
- Excellent communication, leadership,
and stakeholder management skills.
- Commitment to Deaf Action’s mission, values, accessibility, and
inclusion.
Desirable:
- Experience working within the third sector, public service, or mission-led organisations,
- Understanding
of Deaf communities and Deaf-led organisations.
- Experience working within the care or support service
sector.
- Knowledge of accessible service delivery and inclusive practice.
- British Sign Language
(BSL) skills or willingness to develop skills.
What’s on offer?
- Occupational pension scheme with employer contributions of 6%
- 32 days leave pro rata (inc bank holidays)
- 24/7 access to an Employee Assistance Programme provided by Health Assured
- In-house Mental Health First Aiders
- Access to the Cycle to Work Scheme and IT Voucher Scheme
- Ongoing support for learning and development through our PDR process