Why Join Ardenglen Housing Association?

Let’s start with the important stuff.

• Salary Range: £29,086 - £32,324 (Grade 5)
• 8 Weeks Annual Leave Including Public Holidays
• Hybrid and Flexible Working Environment
• Learning and Development Culture
• Family Friendly Policies
• Teambuilding Sessions
• Lunch and Learns
• Health and Wellbeing Initiatives
• Counselling Service
• Professional Membership Fees

Who Are Ardenglen?

Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.

Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.

In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and with our Investors in People accreditation, we believe that now is an exciting time to be joining the organisation.

Culture and Values at Ardenglen

At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:

• Customer and Community Focused: customer and community is the focus of all that we do
• Accountable: we take ownership and deliver on our promises
• Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need
• Innovative: we challenge the status quo and provide an environment which enables creativity
• Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them
• Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs

Get a better feel for our culture by watching the video published on our website here - ardenglen.co.uk/our-recruitment

Your Role

It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. In order to achieve this, we are recruiting for the role of Financial Inclusion & Digital Worker that will be embedded into the Castlemilk Pantry Plus Project, which sits within a longer-term strategic initiative “The Castlemilk Pantry”, which is the responsibility of our Community Investment Team.

In this role you will need experience of delivering effective and efficient Welfare Benefits, Money, Energy and Digital Advice. You will work with our Financial Inclusion Officer to deliver positive outcomes for our Pantry customers, tenants and the wider community.

Your responsibilities will include:

• Welfare Rights; Money; Energy & Digital Advice: To provide customers with advice, support and advocacy on all welfare benefit related matters. Carry out thorough benefit checks to ensure income is fully maximised & assist to make benefit applications as necessary. Assist customers to challenge benefit decisions as appropriate and follow through to appeal stage if necessary.
• Customer Service: provide an excellent, consistent level of service to all customers, listen empathetically to people and identify potential barriers to services.
• Performance: Assist the Community Investment Manager & Director of Customer Services to continually review & develop the advice service. Provide regular reports / statistical information as required.

The full job description and person specification for the post can be found within our recruitment pack here – Vacancies (ardenglen.co.uk)

How to Fit at Ardenglen

We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:

• Continuous improvement of best value and quality service provision
• Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered
• Commitment to the core values of Ardenglen Housing Association

We have an exciting and unique role for the right person to join our Community Initiatives Team at Southside Housing Association. We are a friendly, welcoming, forward-thinking organisation where innovation, flexibility and positive communication is embraced. Our focus is on quality of service and helping others.

This role offers an excellent opportunity for innovative and creative working, built around community strengths and partnership working. Our community work focuses on supporting our tenants and communities with health, well-being, and social needs, through the organisation, development, and delivery of a range of community programmes and initiatives. The team is built on working with and developing volunteers to enable groups and projects to be shaped and facilitated by local people.

The successful applicant will be motivated, solution focussed and have strong organisational, team working and interpersonal skills.

This position offers a fantastic opportunity for the right person to join an innovative team, be creative and use and develop community work skills and experience.

In today’s environment, the ability to work in a changing environment with competing pressures is necessary, and the successful candidate will be a team player with a problem solving attitude and the desire to learn new things while ensuring that our customers receive the best possible service.

Please note that the days and times of work are open to discussion. If you would like to discuss this further before applying, please contact Shahnaz Shakoor (Housing Manager) on 0141 422 4802 (Ext 240).

Atrium Homes, based in Kilmarnock, is a Registered Social Landlord and Scottish Charity providing social housing to over 1,200 households; factoring services are provided to Atrium Homes by its subsidiary as well as to over 1,400 owners.

Collectively, the Board is responsible for exercising scrutiny, establishing organisational strategy and objectives and for monitoring operational performance, and we are currently looking to strengthen our overall governance through the appointment of a small number of Board Members.

We are always looking out for new Board members to help us achieve the right mix of skills and experience to match our business needs. Skills and knowledge that we would love to see further represented on our Board just now include an experienced Finance Professional or a business leader interested in the work of social landlords.

Equally, we are always very keen to attract people who have had experience of our services as customers and who are committed to helping us improve those services.

What is most important to us is that Board members share our core values and objectives, possess an inquiring mind and demonstrate a willingness to challenge.

All positions are voluntary but reasonable expenses to facilitate attendance at meetings will be paid. Induction and further training will also be provided.

You can also find out more about our activities by vising our website atrium-homes.co.uk or the SHR website housingregulator.gov.scot