Role Summary

To provide professional, friendly, and efficient reception services to Norton Park tenants, their clients, and visitors. This role also includes supporting the management and staff of Norton Park SCIO with administrative tasks and managing conference centre bookings.

Key Responsibilities

Reception Duties

• Answer incoming calls professionally and assist with tenant and external inquiries.
• Greet visitors and follow tenant-specific procedures for visitor management.
• Issue visitor and staff passes; maintain accurate records.
• Update staff records and manage security access systems regularly.
• Serve as an information point for visitors.
• Keep the reception calendar up to date and manage the reception noticeboard weekly.
• Ensure the reception area is presentable at all times.
• Manage the signing-in book during fire drills and emergency evacuations.

Administrative Duties

• Sort and distribute incoming for tenants.
• Prepare and distribute circulars and memos as needed.
• Support the Norton Park SCIO management team with various administrative tasks.
• Oversee and manage daily bookings for the conference centre and meeting rooms.
• Assist with booking enquiries from tenants and external organisations
• Maintain computer files and tenant lists accurately.

Communications and Marketing

• Assist with posting content on social media platforms and engaging with followers.
• Help update the website with news, events, and other relevant content.
• Support drafting and sending internal and external communications, including newsletters and emails.
• Assist with promotion events and activities through various channels.
• Assist in creating and organising marketing materials.

General Responsibilities

• Opening & closing facilities when required.
• Provide coverage for holidays/sick leave
• Follow all health and safety regulations and stay up to date when required.
• Comply with all organisational policies and procedures

Terms and Conditions

Place of Work: Norton Park Business Centre, 57 Albion Road, Edinburgh, EH7 5QY

Hours of Work: 14 hours per week: 9:00 am – 5:00 pm on Thursdays and 9:00 am – 4:00 pm on Fridays (including a 1-hour unpaid lunch break).

Salary: £24,000 pro rata

Pension: Norton Park SCIO run a contributory pension scheme, which staff are encouraged to join. Employer contribution 7% and employee contribution 5%.

Annual leave: Pro rata entitlement of 25 days of annual leave plus 10 public holidays each year. Note: Annual leave must be used during the Christmas and New Year break.

Volunteering leave: Pro rata entitlement of 2 paid days of leave per year for approved volunteering activities.

Health Insurance: Free Healthcare coverage through Benenden Health

Person Specification

Required experience, qualities and skills.

• Interest in working within the Voluntary Sector.
• Ability to work quickly and accurately under pressure.
• Strong interpersonal and communication skills, with the ability to handle stressful situations.
• Ability to work independently and on own initiative.
• High competency in Excel and Word (formal qualifications preferred).
• Strong organisational skills with the ability to prioritise workload.
• Flexibility and a team-oriented, self-motivated attitude.

Desirable criteria

• Formal qualifications in admin or reception services.
• Previous experience in a reception or similar role.

The Conservation Volunteers connects people and green spaces to deliver lasting outcomes for both.

About the role

The John Muir Way is one of Scotland's most iconic long-distance walking routes, spanning 134 miles from Helensburgh on the west coast to Dunbar on the east. The John Muir Way Green Skills program, a three-year initiative funded by the National Lottery Heritage Fund, will focus on improving biodiversity along this route, creating opportunities for trainees to learn new skills, build confidence, and contribute to Scotland's natural and cultural heritage.

We are looking for a passionate People and Admin Support to play a crucial role in supporting the John Muir Way project. In this position, you will work closely with the Operations Leader, Greenskills Officers, and the Central Services People Team to ensure trainees have a positive and enriching experience while contributing to the project's success.

As the People and Admin Support you will work alongside the Greenskills Officers communicating our people-focused initiatives, ensuring that trainees are informed and supported, throughout their journey on the John Muir Way project. Collaboration with colleagues will be key as you coordinate training schedules, collate attendance records, training logs and evidence for funders and partners.

Managing the onboarding process for new trainees will be a critical responsibility, ensuring they transition smoothly into their roles and fully understand TCV's values, policies and procedures. In addition, you will support recruitment by posting job ads, arranging interviews, and conducting reference checks.

Working closely with the People Services Team throughout the employee lifecycle, you will oversee the accurate maintenance of trainee records, feedback, and any arising issues, ensuring alignment with project and organisational policies. You will facilitate regular communication between trainees, Training Officers, and the wider project team to keep everyone informed and aligned.

What We're Looking For

We seek someone passionate about working with people and supporting their development. Strong organisational abilities, excellent communication skills, and a genuine interest in others' well-being are essential. Experience in a people-focused role, such as HR, training, or community engagement, is highly desirable. A passion for Scotland's natural heritage and outdoor environments, especially the John Muir Way, would be a bonus.

Join us on the John Muir Way project and help inspire the next generation of environmental champions!

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Services Team via recruitment@tcv.org.uk or by telephone on 01302 388883. We also offer reasonable adjustments on the job.

If you would like an informal conversation before you apply, please contact Sandra Lyon, Assistant Operations Director via 01302 388878 or s.lyon@tcv.org.uk

Community Renewal Trust is a values-led, dynamic and innovative organisation at the cutting-edge of work towards ending persistent poverty in Scotland. With 45 staff in three neighbourhoods and running two social enterprises there is always lots of impact and interesting learning.

Our work always places people and communities in the lead: listening to them, identifying their strengths, supporting them on their terms, and building their capacity to flourish.

Community Renewal Trust works by engaging and forming trusting relationships with individuals, whole families and whole communities together then supporting them by combining holistic case management (e.g. around income, work, health, wellness) with community development (e.g. forming new community activities/groups).

A set of core values guides all the work of Community Renewal:

• TRUSTING – Our impact is built on choosing to place trust in people.

• TRUSTWORTHY – Our trustworthiness is what makes our relationships grow.

• LEARNING – Our charity is about learning so we celebrate success but also appreciate failure

• BUILDING ON STRENGTHS – Our aim is always to build on strengths: we reject paternalism

• ALONGSIDE COMMUNITIES – Our aim is always to stay alongside people for as long as it takes.

• ACHIEVING PREVENTION – Our choice is to be proactive so we can achieve prevention, build resilience and find the right people at the right time.

• INSPIRING TRANSFORMATION – Our focus is always inspiring towards transformation, rather than incremental change.

This is an ideal role for a local community member who is looking to get involved in fantastic community events and learn about how to lead their own events or local activities while also gaining workplace experience.

The idea is to collaborate with our existing team around events in Bingham, Magdalene and the Hays that will take place in Autumn and Winter 2024-25 including seasonal events (e.g. Christmas), drop-in sessions, fun activities for families and others.

We need someone who can make a positive difference themselves and is enthused by community activities and supporting their neighbours. We also need someone who is prepared to learn about and follow some of the health and safety or similar regulations we need to follow around events. But this is also a chance to find how you can identify and use your strengths, ideas and learn skills.

This is an ideal role for a local community member who is looking to get involved in fantastic community events and learn about how to lead their own events or local activities while also gaining workplace experience.

The idea is to collaborate with our existing team around events in Bingham, Magdalene and the Hays that will take place in Autumn and Winter 2024-25 including seasonal events (e.g. Christmas), drop-in sessions, fun activities for families and others.

We need someone who can make a positive difference themselves and is enthused by community activities and supporting their neighbours. We also need someone who is prepared to learn about and follow some of the health and safety or similar regulations we need to follow around events. But this is also a chance to find how you can identify and use your strengths, ideas and learn skills.

Community Renewal Trust is a values-led, dynamic and innovative organisation at the cutting-edge of work towards ending persistent poverty in Scotland. With 45 staff in three neighbourhoods and running two social enterprises there is always lots of impact and interesting learning.

Community Renewal works among deprived communities to develop, deliver and share better approaches to proactively find the right people in the right places where transformative and empowering work can make the most difference. These approaches always place people and communities in the lead: listening to them, identifying their strengths, supporting them on their terms, and building their capacity to flourish.

Community Renewal alleviates poverty by engaging and forming trusting relationships with individuals, whole families and whole communities together then supporting them by combining holistic case management (e.g. around income, work, health, wellness) with community development (e.g. forming new community activities/groups). This work is about testing change which can inform policy, be scaled up or replicated to achieve a much greater impact than our direct delivery alone.

A set of core values guides all the work of Community Renewal:

• TRUSTING – Our impact is built on choosing to place trust in people.

• TRUSTWORTHY – Our trustworthiness is what makes our relationships grow.

• LEARNING – Our charity is about learning so we celebrate success but also appreciate failure

• BUILDING ON STRENGTHS – Our aim is always to build on strengths: we reject paternalism

• ALONGSIDE COMMUNITIES – Our aim is always to stay alongside people for as long as it takes.

• ACHIEVING PREVENTION – Our choice is to be proactive so we can achieve prevention, build resilience and find the right people at the right time.

• INSPIRING TRANSFORMATION – Our focus is always inspiring towards transformation, rather than incremental change.

This role is part of the Community Renewal Lifting Neighbourhoods Together team. This team brings together community workers and transformative caseworkers with specialist knowledge of different ways to support people in deprived neighbourhoods – for example welfare rights, employability, community food and health/mental health.

A five year grant from National Lottery Community Fund is core to enabling this team to operate in a different methodology which is deeply aligned with Community Renewal Trust’s core approach and values as described above.

This role is a fixed term activity to:

- Recruit a cohort of additional volunteers to support activities and services in the community.

- Ensure the best possible support is available to existing volunteers in the area to consider their needs and aspirations.

- Create an effective volunteer recruitment, on-boarding and retention process and increase knowledge in the team of these topics.

- Provide training and support training to volunteers in leading listening conversations and holistic conversations.

- Learn from work in Walker to make good use of volunteers in a Lifting Neighbourhoods Together approach and share this with the team.