Edinburgh University Students' Association is looking to recruit a Frontline Adviser to join The Advice Place team.

Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 49,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time in Edinburgh. We have five venues around the University of Edinburgh campus – Teviot Row House, King’s Buildings House, Potterrow, the Pleasance and Edinburgh College of Art’s Wee Red Bar – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. These spaces transform into some of the most well loved Edinburgh Festival Fringe venues throughout the month of August each year.

We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. We’re also an organisation with a strategic commitment to support and empower all our staff, and have some exciting plans for the future. There's never been a better time to apply and join our organisation.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Edinburgh University Students’ Association is committed to promoting equal opportunities in employment and encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We are currently seeking a confident Frontline Adviser to join our dedicated Advice Place team in Potterrow:

The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic, crime, and personal issues) and provides basic information as well as more complex casework advice, advocacy and support.

The role of this Frontline Adviser will be to manage the incoming demands on the service alongside the other Frontline Adviser and the Receptionist/Administrator. This role will offer advice on a range of topics to individual students on routine common topics and also about urgent matters that need to be resolved on the day. This role will also refer student into our casework team where their needs are more complex or ongoing.

The role of the Frontline Adviser is coordinating and responding to the incoming demands on the service. This will involve triaging those demands that may come in via emails, phonecalls and drop-ins etc. The Frontline Adviser will offer information and routine advice on a range of topics to individual students and will offer practical support to students in urgent and challenging emotional circumstances and always operate in the best interests of the student.

The frontline adviser will work alongside a second Frontline Adviser, a part-time Receptionist/Administrator and manage team of volunteers to deliver the frontline service. This team will also work very closely with our casework team referring cases that are more complex, time-consuming or less urgent to offer a holistic and responsive service.

We are a frontline student facing service that requires staff to deliver the service in-person at our offices, therefore this is an in-person role. However, we are keen to be able to offer flexibility when we can and allow for some days working from home where that fits in with service delivery.

This role will usually pass on complex ongoing casework to the casework team but where needed will support the casework team by undertaking specialist casework, including advocacy and representation of students at university meetings and in navigating University policies and processes.

Working with the other full-time Frontline Adviser and the part-time Receptionist/Administrator to manage our feedback mechanisms and social media accounts and report on service usage and demand.

The Person:

You will be an exceptional and enthusiastic individual, who aspires to provide a professional and high-quality service to our service users. You will be a confident decision maker who is happy to take ownership for your area of work.

Confident and competent with demonstrable experience gained within a customer facing role delivering high standards of customer experience. You will have proven experience of dealing with sensitive information and prioritising in a busy client facing role. Ideally you will have worked in situations where you have been required to deal effectively and compassionately with customers who are distressed. You will be able to maintain boundaries when working with a variety of customers.

You will have a consistently professional approach to your duties and keen attention to detail. A person with high expectations of themselves and others who takes pride in their work.

Edinburgh University Students' Association is looking to recruit a Receptionist/Administrator to join The Advice Place team.

Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 49,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time in Edinburgh. We have five venues around the University of Edinburgh campus – Teviot Row House, King’s Buildings House, Potterrow, the Pleasance and Edinburgh College of Art’s Wee Red Bar – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. These spaces transform into some of the most well loved Edinburgh Festival Fringe venues throughout the month of August each year.

We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. We’re also an organisation with a strategic commitment to support and empower all our staff, and have some exciting plans for the future. There's never been a better time to apply and join our organisation.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Edinburgh University Students’ Association is committed to promoting equal opportunities in employment and encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We are currently on the hunt for a confident part time Receptionist/Administrator to join our dedicated Advice Place team in Potterrow:

The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, guidance, advocacy and support.

You will work at the Advice Place in Potterrow staffing the reception desk; providing initial information to users, and triaging enquiries to caseworkers; managing caseworker appointments. You will also carry out day to day administrative tasks, including supporting the efficient statistical monitoring and reporting of the service.

We can be somewhat flexible in terms of when the hours are worked within our opening times but Thursday morning is likely to be a core time.

You will support the reception service in the Advice Place; providing initial information to users; managing appointments and assisting with triaging. You will also carry out day to day administrative tasks, including supporting the efficient statistical monitoring and reporting of the service.

This role is an in-person reception role for The Advice Place service. The role may occasionally require some hybrid or remote working if our office is closed. The service operates via appointments and drop ins, with appointments in-person, online and by phone and initial contact via email, phone and at our welcome desk.

The Person:

The Advice Place Receptionist/Administrator will be an exceptional and enthusiastic individual, who aspires to provide a professional and high-quality service to our service users.

Confident and competent, with demonstrable experience gained within a customer facing role, delivering high standards of customer service. You will have proven experience of dealing with sensitive information and prioritising in a busy client facing role. Ideally, you will have worked in situations where you have been required to deal effectively and compassionately with customers who are distressed.

An organized individual with an outgoing personality, consistently professional approach to their duties and keen attention to detail. A person with high expectations of themselves and others, who takes pride in their work in in that of the wider team.

The University of Glasgow Students’ Representative Council (SRC) is seeking a proactive and organised Support Services Administrator to join our dedicated team. Based in the University’s McIntyre Building, you’ll play a key role in supporting student engagement through Clubs & Societies, volunteering, and wellbeing services.

About the Role

You will provide administrative support across a range of areas, including managing records and meetings for Clubs & Societies, supporting student volunteering and training sessions, responding to reception queries, and assisting with website content. You will also help coordinate event bookings and logistics, playing a central role in the delivery of key services.

About You

You are an excellent communicator and problem-solver with strong organisational skills. You’re comfortable with a variety of administrative tasks and enjoy supporting students and colleagues in a fast-paced, student-led environment. You’ll be confident using digital tools and committed to upholding the SRC’s values of inclusion, support, and empowerment

We are currently recruiting Project Workers to work with Upmo. Join our dedicated team supporting adults with learning disabilities and autism to reach their individual goals and ambitions.

We have vacancies in our teams based in:

• Edinburgh - Links House (Leith) & St. Margaret's House (Meadowbank)
• East Lothian - Prestonpans

We are recruiting for part time staff. Our available contracts are:

• Edinburgh: 12 hours per week: Tuesday & Friday
• East Lothian: 18 hours per week: Tuesday, Wednesday, & Friday

Upmo is open Mon-Fri, between the hours of 10-16:00. Shifts are 6 hours per day, for a maximum fulltime hours of 30 per week.

Upmo is a Living Wage Employer; the rate of pay for this role is £12.60 per hour, which is due to increase in line with the new rate.

Holiday entitlement for this role is 30 days pro rata, which is enhanced by long service at 3 years’ service by an additional day (pro rata) per year thereafter, up to a maximum of 5 days.

As a Project Worker, you will be part of an enthusiastic and creative team who provide daily support to adults with learning disabilities and autism as they participate in workshops and activities within our site-based services, and café sites.

We are interested in hearing from individuals with skills and expertise in art, IT, music, drama, dance, photography, gardening, and outdoor activities, as these are the subjects covered in our workshops, so it is beneficial to be familiar with them. Or, if you have any other skills, let us know! A key part of the role involves supporting students in workshops of their choosing, working one to one with students, and facilitating workshops, and supporting people with personal care, as and when required.

While previous experience in care or support is highly advantageous, it is not required as we provide full training and ongoing support to our staff team.