Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

• Our Vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland.

• Our Mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our Support for Families Bereaved by Crime (SFBC) team as Key Support Worker, working year round, 35 hours per week. The main hours of work are Monday – Friday 8am - 8pm & Saturday 10am - 4pm. A TOIL policy is in place.

As a member of the team and reporting to the SFBC Manager, the role of Key Support Worker is to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, emotional and practical support, sourcing and providing up to date information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma. You will play a key part in the ongoing evaluation, development and improvement of the service including advocacy, peer support and support for children and young people. You will work closely with colleagues in other agencies such as counselling services, Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

This is a complex role in a fast paced environment within a supportive team and you will be expected to show excellent communication skills, high level administrative and recording skills, a commitment to partnership working and ensuring that the needs of families are at the heart of the service through service user engagement and participation work.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is educated to SVQ3 Level or experienced in a equivalent role, effective leadership style, excellent organisational and time management skills, ability to use own initiative, self-sufficient with the ability to manage own workload and a good observation skills to assess and support victims where they may be unable to articulate their wants and needs due to trauma. Someone with good working knowledge of the voluntary/charity sector is required and willingness to be flexible in working hours and able to travel as required.

Salary: £31,890 - £42,109 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

Further details of this role are available in the job description - Key Support Worker

Please note - This post will be subject to a satisfactory PVG check.

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who we are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as an Office Administrator, working 35 hours per week. This is a 15-month Fixed-term Contract post.

Reporting directly to the Office Manager, you will provide dedicated administrative support to the Support for Families Bereaved by Crime (SFBC) team, National Office and IT. You will provide administrative support to the wider VSS’s Glasgow services, including facilities management to achieve the smooth running of this office as a whole. You will provide first point of contact assistance via the telephone, in person and via email and other digital methods.

Primary location: Glasgow

Salary: £23,655 - £31,239 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role and holds of appropriate qualification relevant to the role (e.g. Administrative Activities at SCQF level 4). Someone with the ability to think in innovative ways and skilled at problem solving, demonstrate experience of using digital approaches in your area of work, proven skills in communication and working collaboratively; building professional relationships and first class communication and customer service skills.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Further details of this role are available in the job description - Office Administrator

Please note - this post will be subject to a Basic Disclosure Scotland check and two satisfactory references.

What we offer

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 39 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is the role

Reporting directly to the Head of Service, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need.

You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs. This role will also have thematic responsibilities across the national service delivery team; thematic responsibilities will be agreed dependent on the skill set of the applicant. We are looking for someone who has experience of building and supporting teams, and is able to support staff and volunteers to excel in service delivery. People management skills will be key to this role, alongside skills in resource management and service planning.

This is an exciting opportunity to join our team as a Locality Manager, working 35 hours per week.

Working pattern: Monday to Friday, however there will be a rota for extended hours coverage, this will include one day a week working until 8pm and a Saturday., further details can be discussed at interview stage

Location: Motherwell, flexible around the locality with occasional work in Glasgow is an expectation of this role. (Expenses will be covered)

Salary on appointment will normally be at the lower salary point, with progression subject to regular review - in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

What you’ll need to be successful

We are looking for a dynamic, driven, and motivated individual with a proven track record in managing and supporting the delivery of high-quality support and staff within our community and court services across the West area. You must have a degree qualification or demonstrable equivalent experience, continuing professional development and the ability to plan and organise complex workloads with shifting deadlines in order to meet specific targets, ensuring quality output. Good verbal and written communications skills, along with the ability and confidence to develop effective internal and external relationships which deliver organisational goals. And willingness to be flexible in working hours and able to travel as required. In return you will receive, regular training, supervision and opportunities to expand your skills including learning about the criminal justice system.

Further details of this role are available in the job description - Locality Manager

Please note - This post will be subject to a satisfactory PVG check and two satisfactory references.

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as a Support Co-ordinator , working 25 hours per week (Permanent) to support victims and witnesses of all crimes + 10 hours per week Fixed Term Contract (FTC) to support victims and witnesses impacted by Anti Social Crime within their local area and linking in with relevant partners to provide advocacy for those impacted by ASB crime. The post holder will have the responsibility of managing volunteers who will support victims and witnesses impacted by Anti-social crime in their local area and linking in with relevant partners to provide advocacy for those impacted by ASB crime. This will be as part of the West team and the rest of the Support Coordinators.

This postholder will be willing to commit to a 5 day working week varied between: Monday - Friday in between hours of 8am - 8pm & Saturdays at 10am - 4pm

Primary location: Kilmarnock, the post holder will be supporting service delivery across the whole locality, with travel across the South-west area. Our service delivery model is outreach to meet the needs of people impacted by crime. (Expenses will be covered)

Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

The postholder will be reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. The postholder will be responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role and can evidence of continuing professional development, effective leadership style, able to build confidence, motivate and improve performance and have a clean full driver licence. Someone with analytical skills who are able to understand, collect, analyse, report and present data. You will have the ability to challenge stereotyping, prejudice, discrimination and bias. We are looking for someone with a good working knowledge of the voluntary/charity sector and willing to be flexible in working hours and able to travel as required.

Further details of this role are available in the job description - Support Co-ordinator

Please note - This post will be subject to a satisfactory PVG check.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (Pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.