About Order of Malta Dial-a-Journey Trust:

Order of Malta Dial-a-Journey Trust is a charitable organisation providing vital passenger transport services across Central Scotland. Each year, the Trust completes over 45,000 passenger journeys using a fleet of modern, wheelchair-accessible minibuses.

Their services support a wide range of community needs, including door-to-door transport for people unable to use conventional public transport, social services transport, additional needs school transport (ASN), further education transport, NHS patient transport, and self-drive vehicle hire for eligible groups. In addition, the trust operates two Shopmobility centres in Stirling and Falkirk, providing wheelchair loan and hire services.

Every service they deliver is designed to ensure that passengers, many of whom are vulnerable, can travel safely, independently, and with dignity. The income generated is reinvested into expanding and enhancing services, helping the trust meet unmet needs and respond to growing demand in the communities they serve.

The Role of Service Delivery Manager:

This is a unique opportunity to lead and transform service delivery within a trusted and well-established charity. Reporting to the CEO and Deputy CEO, the Service Delivery Manager will have overall responsibility for the planning, coordination, and operational management of driver and vehicle resources, as well as the leadership, support, and development of staff.

You will ensure that every journey is delivered safely, reliably, and efficiently, and that operational systems are maintained to the highest standard. You will manage day-to-day operational challenges, monitor performance, and implement improvements, while also contributing to the strategic development of the organisation as a member of the Senior Management Team. This is a dynamic, hands-on role where forward-thinking, proactive problem prevention, and strong organisational skills are critical.

They are seeking a candidate with proven experience in service delivery management, ideally within passenger transport, logistics, or a related operational environment. You will bring strong team leadership skills, with the ability to motivate, develop, and hold staff accountable, while growing a culture of excellence and accountability. Excellent organisational, administrative, and problem-solving skills are essential, alongside the ability to manage complex and competing workloads. You should have strong interpersonal skills, with experience handling both staff and customer issues effectively. Familiarity with IT systems, including MS Office, is required, and experience with vehicle scheduling software is highly desirable. Knowledge of Health & Safety legislation, employment law, and vehicle regulations is also advantageous.

The successful candidate will also be willing to undertake minibus driving duties if required, participate in an out-of-hours on-call rota, hold a full UK driving licence, and provide evidence of eligibility to work in the UK. Appointment is subject to satisfactory PVG clearance and completion of a confidential health questionnaire.

This is a unique opportunity to shape and lead the delivery of vital community transport services at an exciting time in the Trust’s development. The successful Service Delivery Manager will join a dedicated and experienced team, taking a pivotal role in enhancing operational excellence, driving service innovation, and supporting the growth and sustainability of the organisation. They will help ensure that every journey meets the highest standards of safety, reliability, and care, while making a tangible and lasting difference to the lives of vulnerable passengers across Central Scotland.

Who We Are

We are Scotland’s leading youth homelessness charity. We believe that no young person should ever face homelessness. That’s why we deliver bold, youth-specific solutions, built around young people’s experiences and what evidence tells us works.

We support young people to avoid and move on from homelessness, helping them build the confidence, skills and stability they need to thrive in adulthood. We also influence policy and practice to create a Scotland where no young person is left behind.

We don’t follow the system, we change it, continually championing the voices and experiences of all young people.

Context

Rock Trust delivers the Upstream prevention project in schools and the post holder will work with the Upstream Team, pilot schools and education departments to create a toolkit for the implementation of Upstream. This will involve working with current pilot schools to document the changes required in school systems, the challenges and how to overcome them and an assessment of the resources required to deliver Upstream. The Ask & Act Education Manager will use this learning to create a toolkit and implementation plan to be used for national implementation.

This role is responsible for:

• Coordinating work with multiple local authority Education departments, senior leaders and cross-sector partners (Housing, Social Work, Health, third sector)
• Designing and documenting processes, guidance and training materials that enable schools to embed early identification of housing risk
• Capturing learning, gathering data and producing a national implementation framework
• Ensuring all activity aligns with statutory duties, local contexts and Rock Trust’s prevention approach

The Ask & Act Education Manager will need to be methodical, have strong report writing skills and interpersonal skills to co-ordinate the information gathering and documenting. They will be responsible for delivering the toolkit to a high standard, making a lasting contribution to Scotland’s homelessness prevention system.

Muirhouse Youth Development Group (MYDG) are seeking an Executive Director of Youth & Enterprise. As Director you will collaborate with the MYDG Board of trustees to develop organisational strategies, ensure the highest safety standards are in place and followed. Ensure compliance with HR policies and procedures, oversee the financial aspects, including fundraising and budget management of both the youth development work and social enterprise. You will raise the profile of MYDG in the community build strong relationships with stakeholders, and act as an inspiring role model for both young people and staff

About the role:

Muirhouse Youth Development Group is a young person focused community Charity. We deliver high quality youth work, providing experiential education programmes, personal and social development, skills acquisition programmes and vocational qualifications. MYDG exists to support young people at key points in their life - Organisation for all, no matter who you are, where you are at, where you have come from and where you are going. We strive to be a fully diverse organisation working with our community to ensure this is woven throughout our way of work.

Key responsibilities:

Financial Leadership

• Fully accountable for the entire funding cycle, ensuring organisational sustainability. Must be able to generate large funds across multi-year, short-term and social enterprise income streams.

Strategic Management

• Develop, implement and lead the organisation into the future.

Manage Team & Stakeholders

• Build, Develop, Lead and manage a strong team to achieve MYDG’s Goals. Ensuring HR compliance and strong governance are in place. Acting as an inspiring role model, being the face of the charity.

Essential Experience

To be successful in this role , you will have skills and experience in the following areas;

• Executive Financial Leadership: A verifiable track record of personally securing and managing in annual funding from diverse sources, including complex multi-year grants, philanthropic trusts, and earned income streams.
• Social Enterprise Development: Demonstrated success in developing, launching, and scaling a commercial venture or social enterprise (e.g., outdoor centre, hospitality, or training arm), including full accountability for business planning, market analysis, and sales/marketing strategy.
• Strategic Youth Sector Leadership: Minimum of 5 years in a senior leadership role within a youth, community, or third-sector organisation, demonstrating the ability to set and achieve strategic goals and drive impact in a community-focused environment.
• People & Governance Management: Extensive experience leading and motivating multi-disciplinary teams (staff, sessional workers, and volunteers), with a deep, practical understanding of HR compliance, safeguarding, and Board governance within a Scottish charity context.
• Stakeholder & Partnership Management: A proven ability to act as the public face of an organisation, representing its values, and building high-level relationships with funders, community leaders, partners, and political stakeholders.

Job specification

Development of Organisation and Team:

• Collaborate with the MYDG Board to develop strategies and operational plans aligned with the organisation’s vision and strategic priorities.
• Shape, implement, and lead the successful execution of MYDG, ensuring alignment with strategic objectives.
• Strengthen MYDG’s capacity to meet aims and objectives while maintaining a sustainable structure.
• Maximise the potential of the MYDG Team, sessional staff, volunteers, and young people.
• Oversee the management of MYDG staff, ensuring accurate staff records and financial documentation are maintained through effective delegation.
• Represent and promote MYDG’s history, present context, and future aspirations to ensure the organisation’s brand is widely known and clearly understood.
• Ensure resources within MYDG are effectively connected to outcomes for young people.

Management of MYDG Team:

• Lead, manage, and supervise the MYDG Team.
• Provide guidance and support to MYDG’s Youth Development Team to ensure strategic outcomes are met.
• Oversee staff scheduling and manage hours for the Team.
• Provide the MYDG Board with monthly leadership reports and relevant updates to ensure strong governance and effective management of the organisation, meeting all legal, financial, and ethical responsibilities.
• Facilitate clear communication across the organisation and take responsibility for maintaining the health of key partnerships and relationships with external stakeholders.
• Identify training needs and opportunities for the team and oversee the implementation of annual staff appraisals and development plans.
• Act as an inspiring role model for both young people and staff.
• Delegate tasks appropriately and ensure accountability.

HR Procedures and Policies:

• Ensure policies and procedures are current, relevant, and adhered to, leading by example while ensuring legal compliance across the organisation.
• Manage and oversee recruitment processes for MYDG staff.
• Handle / Oversee HR responsibilities, including contracts, staff appraisals, development plans, timesheets, holidays, PVG checks, and expenses.
• Ensure adherence to health and safety, & well-being standards for all staff, volunteers & users.
• Keep the staff handbook updated and ensure its proper implementation.

Partnership Work:

• Lead and manage partnership initiatives for MYDG.
• Maintain regular communication with key partners.
• Identify and foster new partnership opportunities.
• Ensure partnership agreements are prioritised, maintained, and adhered to.
• Build and maintain relationships with funders and partners, ensuring alignment with agreements.

Funding and Budgeting Responsibilities:

• Fully accountable for the entire funding cycle of MYDG’s work, including identifying funding sources, applications, and commissioning.
• Ensure the Team meets its key outcomes in line with MYDG’s goals and funder expectations.
• Provide an overview of all finances in collaboration with the finance administrator.
• Oversee and review funding proposals submitted by the Youth Development Team.

Social Enterprise & Commercial Leadership

• Lead the development, implementation, and review of comprehensive business plans for the Pilton Retreat social enterprise to ensure profitability and sustained mission delivery.
• Direct all market research activities to identify potential customers and market niches for the centre, ensuring competitive and sustainable pricing.
• Develop and oversee a robust marketing and sales strategy to drive revenue and promote the social and ethical value of choosing MYDG's enterprise services.
• Ensure the commercial strategy adheres to best practices in social enterprise traits (i.e., profits are reinvested into the youth development mission) and builds long-term financial sustainability for the entire organisation.
• Actively manage the balance between commercial success and the maintenance of high-quality community outcomes and youth engagement.