We are excited to announce a new staff role within Cruse Scotland for a Client Services Co-ordinator. This a great opportunity for someone who is keen to help bereaved people access the right bereavement support at the right time.

About you:This is an ideal role for someone who enjoys being part of a team who are committed to supporting people through difficult times. The role requires someone who has excellent communication skills, who can readily adapt their style to connect with a varied range of people on a day to day basis, including bereaved people; professionals from NHS, Social Work and Education; colleagues; and partner agencies. You will be someone who enjoys being at the core of operations, who enjoys variety and embracing change.

In addition to strong communication skills, you will be highly organised with robust IT skills and have a keen interest in embracing everchanging tech to support our services. You will be confident organising your own workload, managing conflicting priorities and being part of a team working towards a common goal.

About the organisation:We are Scotland’s leading bereavement charity who provide bereavement support to anyone in Scotland who needs us. The range of support includes helpline, individual and group counselling support, children and young people’s services, bereavement support and training to workplaces……and so much more! crusescotland.org.uk

The support services offered to clients are delivered by a volunteer workforce who are trained to professional standards and it’s fair to say that their motivation and commitment is contagious. We value their contributions highly, and ensure an excellent programme of initial and ongoing training, as well as support and development opportunities for them.

About the Role:The Client Services Co-ordinator role will support and improve client services across Cruse Scotland. The post-holder will work closely with the Director of Client Services; our 4 geographical area teams; and our helpline team. Key tasks of the role will include: ongoing co-ordination of client waiting lists; talking with bereaved clients and referrers to advise of all options available; data management and input; and supporting the implementation of changes, where new processes are identified

Areas that we are currently exploring changes within include: reviewing and improving client pathway to support National & local processes, changes to telephony and improvements to client administration systems. It would be expected that the post-holder would play a key part in reviewing and supporting the implementation of these.

Given the nature of the work, ongoing training and supervision is provided.

Your new colleagues: Our volunteer workforce of 250 people are located in communities across Scotland, and are supported by a small but mighty staff team of 22. The staff team comprise a mix of roles and talents, which include the co-ordination of client services, management and training of volunteers, income generation and governance of the charity. As a staff team of 22 we connect fortnightly to ensure a real sense of community and enjoy good relationships across the team

Feedback from our staff satisfaction survey included:

“I haven't been here long but I can confidently say Cruse Scotland is one of the best organisations I have worked for, both from work and flexibility and overall organisation support from all staff and management”

“I find Cruse Scotland to be a very inclusive organisation with a great ethos, responsive to staff and volunteers”

Join our team

Are you passionate about making a meaningful difference in the lives of families affected by imprisonment? At Families Outside, Scotland's only national charity dedicated solely to supporting these families, we're looking for a dynamic, compassionate, and skilled leader to join us as a Regional Manager.

About the Role

This vital position is your chance to lead a team of dedicated Regional Family Support Coordinators, providing professional support to families and professionals across Scotland. You'll collaborate closely with internal teams and external partners to shape, develop, and deliver effective support services tailored to the needs of families. From managing a regional team to influencing local and national strategies, this role is as rewarding as it is impactful.

Role Summary

Hours: 35 hours per week

Contract: Two years fixed term (subject to renewal where funds allow)

Starting salary: £37,827 - £41,039

Probation period: 6 months

Location: Glasgow/Home-Based

Staff Benefits

• 25 flexible leave days plus 10 public holidays
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

What You’ll Do

• Lead, inspire, and develop a team of Family Support Coordinators across multiple local authorities.
• Build and maintain strong partnerships with community justice and local authorities, ensuring the voices of families are heard.
• Develop and improve family support services to meet regional needs, monitoring effectiveness and driving positive change.
• Represent our values of integrity, expertise, tenacity, and compassion in everything you do.

What We’re Looking For

• A skilled leader with a proven track record in team management and service development.
• Someone who values collaboration and can foster strong relationships with stakeholders.
• A proactive leader with a vision for driving positive change, focused on equipping families with the tools and support they need while ensuring their voices are heard and valued.
• A leader who is committed to trauma-informed and rights-focused practices, creating a safe, inclusive, and supportive environment for families, adults, children, and young people.

Join a values driven organisation where your work makes a lasting impact on families across Scotland. At Families Outside, you'll find a supportive, collaborative environment that values innovation and compassion. We empower our team to lead with purpose, offering opportunities for personal and professional growth while contributing to meaningful life changing work.

We welcome applications from individuals who are passionate about making a difference. If you have the skills, dedication, and drive to support families and create lasting impact, we want to hear from you. We value diverse perspectives and encourage candidates from all backgrounds to apply. Together we can shape a brighter future for families affected by imprisonment.

Who we are

Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.

What you’ll do

You will be responsible for supporting people living with dementia to achieve good outcomes using a range of therapeutic interventions, resources and activities as appropriate. Working as part of the Registered and Commissioned Services/Community Connections team you will have responsibility for ensuring that services are of the highest quality and meet Alzheimer Scotland’s vision for unique therapeutic, highly person-centred support.

You will work with the wider team and Day Services Manager to ensure safe practice and delivery of high-quality, person-centred, therapeutic Registered and Commissioned Services/Community Connections, ensuring practice complies with Alzheimer Scotland’s policies. You will contribute to evidencing, reviewing and continually improving the quality of the services and will participate in internal audit and Care Inspectorate inspections.

You may operate within a building-based Day Care or as part of a Community Connection team delivering Community Groups and Outreach services across an allocated area. At times, this will involve working without supervision in the absence of the Day Services Manager.

You will work with the wider team to evidence that services meet Alzheimer Scotland’s Quality Guarantees, Scotland’s Health and Social Care standards and other quality frameworks including those of the Care Inspectorate where relevant. This includes ensuring that the activities and support offered meet the identified personal outcomes of those attending the services.

What you’ll have

The successful candidate will have a good understanding and/or experience of working with or supporting people living with dementia and their families. This will include an understanding of the benefit of high quality, evidence based therapeutic activity, ongoing evaluation, quality assurance and continuous improvement.

Knowledge and understanding of the Health and Social Care Standards and SSSC codes of practice and the Care Inspectorate and their role in registered services.

Understanding and knowledge of dementia, mild cognitive impairment and Brain Health and experience of working with or supporting people living with dementia and their families.

This position requires applicants to be registered with Scottish Social Services Council (SSSC). Successful candidates are expected to hold a professional qualification in health, social work or related field equivalent to SCQF Level 6 (SVQ 2).

Full driving license and access to a vehicle during working time is essential for this post.

Barnardo's Scotland is looking for a highly skilled Administrator to join our South East Locality Team (Edinburgh Services).

The successful candidate will work as part of our South East admin team but will be predominantly based at Caern House, Gogarburn and our Scottish Headquarters at Oxgangs. Transport to both these areas must be considered.

As well as providing a high level of administration support to Services, we are looking for someone with experience in:

• Financial Administration - Income and expenditure monitoring and reporting; imprest reconciliation; invoice coding and processing.
• Premises and Facilities Management - Responding to visits, telephone calls and emails; liaise with Properties for any repairs and maintenance to buildings; assisting Managers with Health & Safety.
• Service User Records Administration - Maintenance of SU records (Electronic).
• Management Information - HR tasks; reports to internal and external stakeholders.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values