This vacancy has now closed

Advice and Information Officer (Enquire)

  • Part time
  • £30,381.64 pro-rata
  • Edinburgh (Hybrid)
  • Closing 22nd May 2024

  • Advertised from 9th May 2024
  • 28 hours per week over 4 working days. Fixed term to 31 March 2025.


About the role:

Enquire is the Scottish advice service for additional support for learning. The service is funded by the Scottish Government and managed by Children in Scotland.

Our goal is to help parents, carers, professionals and children and young people understand pupils’ rights to extra support in school and early years settings. Our vision is that all children in Scotland are supported, included, and listened to throughout their education.

We are looking for an experienced and caring adviser whose primary responsibility will be responding to helpline enquiries. The right candidate will have excellent listening skills and be able to explain complex information in a clear and concise way, both over the telephone and in writing.

An understanding of the issues affecting children and young people with additional support needs and their families and knowledge of the Scottish education system would be an advantage.

About Children in Scotland

Giving all children in Scotland an equal chance to flourish is at the heart of everything we do.

By bringing together a network of people working with and for children, alongside children and young people themselves, we offer a broad, balanced and independent voice. We create solutions, provide support and develop positive change across all areas affecting children in Scotland. We do this by listening, gathering evidence, and applying and sharing our learning, while always working to uphold children’s rights.

Our range of knowledge and expertise means we can provide trusted support on issues as diverse as the people we work with and the varied lives of children and families in Scotland.


Children in Scotland values the contribution of all our staff, whatever their background. Our recruitment decisions are based on fair, open processes, with appointment on merit. We welcome applications from everyone.

Further information

For an informal chat about the job, please contact Mark Patterson, Senior Advice and Information Officer by email on

Application notes

Closing date: 9am, Wednesday 22 May 2024

Interview date: Monday 3 June 2024

For an application form and full details on how to apply and further information on the posts, please visit our website: