- Advertised from 10th April 2024
- Fixed Term (18 months). Full time 9am-5pm Monday-Friday (35 hours per week). Secondments considered.
- 40.5 days of annual leave (including public holidays), Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme
Role
Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed. You must have previous complaints handling and/or dispute resolution experience and ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction.
For further information on this role, please visit our website.
Application notes
If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit spso.org.uk/working-for-us for an application pack.
Alternatively, for further information, please contact 0131 243 0982 or recruitment@spso.gov.scot.
Closing date: 14:00 on 24 April 2024
Interview and Assessment: Between 7 May 2024 – 14 May 2024 with interviews being carried out on MS Teams
All applicants will be notified of the outcome of applications after 30 April 2024.
Please note we regret that we are unable to consider applicants previously unsuccessful at interview.
Equal Opportunities Statement:
We welcome applicants from all backgrounds and communities and in particular those that are currently under represented in our workforce. This includes, but is not limited to Black, Asian and Minority Ethnic candidates and candidates with disabilities.
We are committed to providing equal opportunities in employment and in the service provided to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, gender, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.
We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to all sections of the community. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.
Services Manager - Enquire (Maternity Cover)
- Part time
- £41,913 pro-rata
- Hybrid: Edinburgh
- Closing 12th January 2026
Children in Scotland are proud to have been delivering our Scottish Government funded Enquire service for over 25 years now. This national service continues to be a highly trusted and respected source of quality and accessible information and advice on additional support for learning.
The opportunity has arisen to take on the role of Service Manager for a period of 12 months on a maternity cover basis. Sitting within Children in Scotland’s Services, Policy and Participation department, this role will involve effective management of all areas of Enquire service delivery.
We are looking for a brilliant and experienced manager with excellent skills in communication, organisation, people management and budget management. The right candidate will also have a solid understanding of the additional support for learning landscape in Scotland to ensure that we maintain our high standards of delivery across all work streams.
If you feel like this role is for you, and that you have the ability to manage an outstandingly knowledgeable and committed team to provide a high quality service for our nation’s children, families and professionals relating to additional support for learning, then please read on.
About Children in Scotland
Giving all children in Scotland an equal chance to flourish is at the heart of everything we do.
By bringing together a network of people working with and for children, alongside children and young people themselves, we offer a broad, balanced and independent voice. We create solutions, provide support and develop positive change across all areas affecting children in Scotland. We do this by listening, gathering evidence, and applying and sharing our learning, while always working to uphold children’s rights.
Our range of knowledge and expertise means we can provide trusted support on issues as diverse as the people we work with and the varied lives of children and families in Scotland.
Diversity
Children in Scotland values the contribution of all our staff, whatever their background. Our recruitment decisions are based on fair, open processes, with appointment on merit. We welcome applications from everyone.
Further Information
For an informal chat about the job, please contact Billy Anderson, Head of Services, Participation and Policy by email on banderson@childreninscotland.org.uk
Policy and Practice Officer, Children and Young People
- Part time
- £33,537 pro-rata
- Hybrid: Edinburgh
- Closing 5th January 2026
About Us
Zero Tolerance is a Scottish charity working to end men’s violence against women by promoting gender equality and challenging attitudes which normalise violence and abuse. We are a values-led organisation and seek to improve the way we integrate feminism, equality, and diversity into our work. We ensure our HR policies and practices reflect our values (including enhanced parental leave, miscarriage and menopause policies and flexible working) and our salary framework is fair and competitive. We are committed to staff learning and development and have a paid reading week for all staff.
Zero Tolerance has a commitment to diversity and challenging all forms of inequality alongside gender inequality. We are open to as many different voices as there are experiences, and to all genders, and particularly welcome applications from Minority Ethnic, LGBT+, disabled, migrant, and other backgrounds currently underrepresented within the women’s sector.
We achieve change in the following ways:
- Raise public and political awareness of the root cause of VAWG (gender inequality) and call for action.
- Challenge and support key institutions to embed primary prevention of VAWG in their work.
- Advance and share the evidence base on preventing VAWG.
What you’ll do
Children and young people deserve to grow up in environments that are safe and equal, and that equip them with the skills, knowledge and attitudes to have healthy, respectful relationships. This role works to influence both the policy that sets the standards for safety and equality in young people’s environments (from schools to youth work and the home) and the practice that delivers it.
This is a wide field but is given focus by our organisational strategy, which currently focuses on the behaviour of men and boys, the need to be inclusive of marginalised voices, and feminist leadership.
The role interacts closely with the Under Pressure Support Officer, which co-ordinates our training for professionals who work with young people, and our Policy Officer, as well as the wider Zero Tolerance team.
What we need
The successful candidate will have previous experience in a similar role, in a paid or voluntary capacity, with knowledge and understanding of violence against women and gender equality. You’ll be a skilled communicator with the ability to present complex ideas to a variety of audiences including senior politicians, stakeholders and partners.
You will also have:
- A shared understanding of our vision, values, aims and positions
- Understanding of the Scottish political landscape
- The ability to understand complex policy issues, articulate clear and focused responses, and make judgements based on evidence
- Organisational skills, managing both reactive and planned work
- Proven experience of building networks
What do we offer?
- Competitive salary with annual pay progression. We operate a grading structure based on five salary grades. New employees start on point 1 of each salary grade and receive annual increments until the top of the grade is reached. This role is Grade 3, pro rata of £33,537.08 - £ 37,018.66.
- Staff pension scheme (6% employers’ contribution).
- 28 days annual leave plus 10 public holidays (pro-rata) and a flexible working hours policy.
- We actively encourage continuous professional development for all our employees and have implemented a paid reading week and continuous training opportunities for individual learning and whole team development.
About Us
Zero Tolerance is a Scottish charity working to end men’s violence against women by promoting gender equality and challenging attitudes which normalise violence and abuse. We are a values-led organisation and seek to improve the way we integrate feminism, equality, and diversity into our work. We ensure our HR policies and practices reflect our values (including enhanced parental leave, miscarriage and menopause policies and flexible working) and our salary framework is fair and competitive. We are committed to staff learning and development and have a paid reading week for all staff.
Zero Tolerance has a commitment to diversity and challenging all forms of inequality alongside gender inequality. We are open to as many different voices as there are experiences, and to all genders, and particularly welcome applications from Minority Ethnic, LGBT+, disabled, migrant, and other backgrounds currently underrepresented within the women’s sector.
We achieve change in the following ways:
- Raise public and political awareness of the root cause of VAWG (gender inequality) and call for action.
- Challenge and support key institutions to embed primary prevention of VAWG in their work.
- Advance and share the evidence base on preventing VAWG.
What you’ll do
You will lead work to gather and interpret evidence that informs Scotland’s understanding of primary prevention, ensuring that the voices and experiences of marginalised groups shape national conversations and decision-making. This role strengthens our commitment to intersectional and participatory approaches by developing research that reflects the realities of those most affected by men’s violence against women and girls. You will support colleagues across the organisation to embed this learning into our policy, engagement and influencing work, helping to ensure that every part of Zero Tolerance’s activity is grounded in inclusive, meaningful evidence.
What we need
The successful candidate will have experience in a research role, in a paid or voluntary capacity, with knowledge and understanding of violence against women, gender equality and intersectional approaches. You’ll be confident using a range of research methods and able to communicate complex ideas clearly and accessibly.
You will also have:
- Experience using qualitative and quantitative research methods, including feminist, participatory and intersectional approaches
- Ability to analyse research data, identify gaps and produce clear, accessible outputs for different audiences
- Strong organisational and problem-solving skills, managing both reactive and planned work
- Experience building effective relationships and working collaboratively, including with external contractors
- A diplomatic, self-motivated and values-led approach, with willingness to adapt to the needs of a small charity
What do we offer?
- Competitive salary with annual pay progression. We operate a grading structure based on five salary grades. New employees start on point 1 of each salary grade and receive annual increments until the top of the grade is reached. This role is Grade 3, pro rata of £33,537.08 - £ 37,018.66.
- Staff pension scheme (6% employers’ contribution).
- 28 days annual leave plus 10 public holidays (pro-rata) and a flexible working hours policy.
- We actively encourage continuous professional development for all our employees and have implemented a paid reading week and continuous training opportunities for individual learning and whole team development.
Top job! Policy and Engagement Officer
- Full time
- £42,646 – £45,909
- Hybrid: Office is based in central Edinburgh
- Closing 11th January 2026
We’re looking for a Policy and Engagement Officer to join the team at the Scottish Legal Complaints Commission, which helps resolve issues raised by the public about work carried out by Scottish lawyers and oversees complaint handling across the legal services sector. We help hundreds of people a year, and our team make decisions which make a difference to people’s lives.
We are an equal opportunities employer and we’re open on both professional and work experience. We want to build a diverse team, so would positively encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.
We’re a small team of around 60 staff, which makes for a close, friendly team to work in. We deliver serious work, but we also have a great deal of fun as a team working together. It also means there are great opportunities to get involved in different aspects of our work, from driving improvements in our customer service, to running sprints to test new ways of working.
In this role you will help us shape our thinking, build our understanding and communicate our views on key issues to our partners, stakeholders and users. You will also help ensure that we develop robust policies to help govern our complaints and regulatory work, drawing on strong horizon scanning, robust research and meaningful consultation.
You will build strong relationships with key stakeholders at all levels and manage the organisation’s engagement with them. You will be responsible for drafting reports, responses and other public communications and responding to enquiries from politicians, regulators, consumer groups and other bodies. You will also develop policy proposals and recommendations across a range of issues and deliver briefing and policy advice to board members and senior staff.
You will be enthusiastic, motivated and able to work with others. You’ll bring strong relationship building skills and stakeholder engagement experience. And you’ll be a confident communicator with strong writing skills and an ability to adapt your approach for different audiences.
You must be able to demonstrate experience of policy development and a proven ability to analyse information to produce robust findings and recommendations.
You will need to be able to quickly grasp complex or technical issues. It’s a benefit if you have knowledge of regulation policy, consumer policy, legal issues or equalities issues, but we’re very open to hearing from those with experience in other areas.
This is a hybrid role. We require that you attend our Edinburgh office a minimum of one-third of your working time a quarter (we estimate around 2 days per week for a full-time colleague). There may also be some specific events that you will need to attend in person. Please note your induction will include more office days in the beginning to help you settle into the SLCC, learn about the role and to provide the most support. We also offer flexible working hours that means when you are working from home you can work anytime between 6am and 10pm and 7am to 7pm in the office.
You will also have 42 days paid holiday, including public holidays (pro-rata for less than 35 hours a week). We also offer a Group Self Invested Personal Pension, company sick pay scheme, life assurance, cycle to work scheme, travel loan scheme, volunteer days and a confidential employee assistance programme offering free advice and support across a range of work and personal issues.
We also pride ourselves on being an enjoyable place to work, with a supportive environment, opportunities for self-development, staff charity events and the opportunity to socialise. We have a staff led Wellbeing and Inclusion Group. In our last staff survey 97% said they have a good working relationship with their colleagues.
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