Victim Support Scotland – Empowering People Affected by Crime.

Do you want to work with an organisation that makes a difference to the lives of people affected by crime? We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What you’ll need to be successful

The postholder will be the volunteering team lead on the strategic and cross-organisational approach to volunteer communications and engagement, ensuring our volunteers feel connected and committed to Victim Support Scotland and have the information and updates they need to carry out their roles. This involves acting as a source of expertise around volunteer communications and engagement and being a key enabler of engagement initiatives. For example, the postholder will keep up to date with innovative practice around volunteer engagement and retention, making recommendations to colleagues about new approaches, driving forward key programmes and projects such as Volunteers’ Week and advising and empowering colleagues and stakeholders to value and recognise volunteers. Alongside these responsibilities, the postholder will work closely with other members of the volunteering team on shared ongoing responsibilities within the team. These include the delivery of our volunteering strategy, the recruitment and induction of volunteers, and supporting the onboarding and offboarding of volunteers.

Further details of this role are available in the job description - Volunteer Co-ordinator – Communications and Engagement Lead - Victim Support Scotland

What we offer

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union.

Victim Support Scotland – Empowering People Affected by Crime.

Do you want to work with an organisation that makes a difference to the lives of people affected by crime? We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What you’ll need to be successful

The ideal candidate will be used to working independently as well as part of a team and be able to demonstrate experience of managing a challenging workload in a busy environment to meet deadlines. The postholder will be the volunteering team lead on a people driven, strategic and cross-organisational approach to learning and development for both our volunteers and volunteer line managers. This role ensures that VSS volunteers and the staff who manage and support them have the skills and knowledge they need to carry out their roles. Acting as a source of expertise, the postholder will be up to date with current theories and practice relating to learning and development. They will drive forward key programmes such as a review of our learning and development offer for volunteers, contribute to the delivery of VSS current volunteer learning and development programme and advise and support colleagues and stakeholders around learning. Alongside these responsibilities, the postholder will work closely with other members of the volunteering team on shared ongoing responsibilities within the team. These include the delivery of our volunteering strategy, the recruitment and induction of volunteers, and supporting the onboarding and offboarding of volunteers.

Further details of this role are available in the job description - Volunteer Co-ordinator – Learning and Development Lead - Victim Support Scotland

Please note - This post will be subject to a satisfactory Basic Disclosure Scotland check.

What we offer

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union.

Would you like to come and work at the number one Union in Scotland (as voted in the recent Whatuni Student Choice awards)? Strath Union is looking for a talented Activities Coordinator to join our growing team.

Strathclyde Students’ Union is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds. We particularly welcome applications from applicants with disabilities, from ethnic minority backgrounds, and those with diverse sexualities or marginalised gender identities as these groups are underrepresented.

Summary

This role will work as part of a team to focus on maintaining and developing Strath Union’s approximately 200 varied societies. This will include working closely with elected students and colleagues in the team to ensure student societies and activities are diverse, inclusive, and accessible.

The role will support student groups with their events and deliver relevant training and workshops to volunteers. This position will also help to deliver and promote key Student Engagement department events and activities, such as welcome weeks and volunteering awards.

The ideal candidate will utilise their skills and experience to provide effective support to Strath Union’s societies and student activities, using initiative and problem solving to continually develop processes and resources. The successful candidate will enjoy a varied workday in a vibrant workplace with a competitive salary within the sector.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.

A summary of key tasks include:

1. Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
2. Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
3. Liaise with external stakeholders as required to ensure effective service delivery.
4. Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
5. Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
6. Providing a courteous and efficient service to residents and the community.
7. Working with team members to ensure duty officer cover.
8. Arranging and carrying out house visits as required.
9. Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
10. Maintaining and updating records/systems and preparing statistical information for reporting purposes.
11. Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
12. Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
13. Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
14. To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.