The Data Analyst is responsible for providing analysis and report capabilities to the Citizens Advice Network in
Scotland. You will interpret and analyse data using statistical techniques producing reports to support
performance management and reporting to funders. You will analyse data and interpret trends or patterns in
complex datasets, helping support business needs and decision making. The Data Analyst will support with data
quality work, cleaning data and supporting the data team with quality improvement plans to ensure a robust data
set.
Working within our Data Team the successful candidate will actively contribute to the provision of data support to
the Citizens Advice Network in Scotland. The Network relies upon on high quality data to deliver advice services
and to inform and drive our influencing work that aims to improve public policy and service delivery.
Over the next year the team will be working on improving our data quality processes and exploring the potential of
technology such as Power BI. This is a good opportunity for someone with experience of working with data to
develop their career, or for a recent graduate of a relevant discipline who is looking to apply their
knowledge.
This is a fast-paced, wide-ranging role offering you the opportunity to work at the heart of supporting
Scotland's largest independent advice network and to make an invaluable contribution to citizen’s
lives.
About Citizens Advice Scotland
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice
Scotland is a charity within this network – we act as a national organisation supporting and representing the
service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens
advice bureau across Scotland, all operating as independent charities in their own right, which focus on
providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice
Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps
them make informed decisions, whenever they need it and however, they choose to access it. We use people’s
real-life experiences to influence policy and drive positive change.
Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social
security payments and employment entitlements. Our online advice received over 5.4 million page views and our
awareness raising campaigns reached millions of people.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights,
and that the barriers to accessing those rights are effectively challenged.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance
and we have designed our working practices and benefits to support this. Here are some of things our employees
benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with
a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other
benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly,
inclusive employment policies and flexible working arrangements to support all our staff. We are also committed
to equality of opportunity for all and applications from individuals are encouraged regardless of age,
disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and
marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time
working from home. The number of days you will be able to work from home each week will be dependent on your job
role and can be discussed as part of the recruitment process.