Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes
in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which
welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the
majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit
and an incredible place to work.
Our Corporate Performance team plays a pivotal role in advising, ensuring compliance, and supporting the overall
health of the National Park as a corporate entity. Encompassing regulatory compliance, policy development,
programme and project oversight, information management, Board and committee governance, risk management, data
analysis and stakeholder engagement.
There is a rare opportunity for an Information Manager to join a small, dedicated team working with colleagues across
the organisation, with responsibility for data protection policies, overseeing our complaints processes,
managing our records effectively and handling external information requests.
This role will suit candidates with a background in information management with wide experience of Freedom of
Information requests, the role of data protection, records management in the digital environment and dealing
with requests from members of the public in a professional and empathetic manner.
- Ensure that information requests are handled in accordance with the Freedom of Information (Scotland) Act 2002
and Environmental Information (Scotland) Regulations 2004, guidance, and internal policies. Regularly review and
update the publication scheme
- Ensure that all enquiries received under data protection legislation
including Subject Access requests are handled in accordance with the General Data Protection Regulations (the
GDPRs), the Data Protection Act 2018, and internal policies
- Fulfil the statutory role of Data Protection
Officer for the Park Authority as set out in the Data Protection Act 2018 and maintain expert knowledge of data
protection law and practice
- Oversee and manage the Park Authority’s complaints procedure and processes
in accordance with the Model Complaints Handling Procedure set out by the Scottish Public Services Ombudsman,
including drafting responses and promoting positive staff engagement with the complaints process
records held by the Park Authority in accordance with the Public Records (Scotland) Act 2011, the National
Records of Scotland Model Records Management Plan and provide training to ensure positive staff engagement.
Submit annual updates on the Plan to the National Records of Scotland
- Act as the key contact for the UK
Information Commissioner, the Scottish Information Commissioner, the Scottish Public Services Ombudsman, and the
National Records of Scotland, ensuring that all statistical and annual notification requirements to the
regulatory authorities are fulfilled, and information requested by these authorities is managed and processed
- Monitor legislative and other relevant guidance relevant to information management, request
handling, data protection, records management and complaints handling with appropriate recommendations made to
the Executive Team to ensure policies and processes are user friendly and comply with statutory
- Lead, develop and embed policies, procedures, training, and guidance to ensure statutory
compliance in relation to information management and complaints handling
- Promote a culture of compliance
with statutory requirements falling within role remit, at all levels of the organisation
pragmatic, specialist advice to staff at all levels within the organisation regarding risk and options
- Liaise with internal and external auditors to manage the auditing of processes for records
management, complaints handling, and information request handling
- Work with stakeholders, peers,
external legal advisers, partners, and regulators, including attending relevant professional forums and
Who we are looking for:
Your skills, abilities and experience should include:
- Experience of handling freedom of information requests and environmental information requests
of applying of relevant exemptions and exceptions
- Experience of handling complaints and corresponding
with members of the public in an empathetic and professional manner
- Ability to work flexibly using sound
judgement, evidence, and knowledge to arrive at practical solutions to complex problems
- Ability to adapt
an appropriate communication style, both written and oral, to engage with stakeholders at all
- Excellent written skills, ability to draft complex complaint and information responses as well as
creating and revising policies and procedures to comply with information legislation
- A-Degree level
qualification (or equivalent experience) in a relevant subject, for example, Records or Information Management,
Information Governance Law, or equivalent relevant training/experience
Ideally, but not essential, you’ll also have:
- Experience of liaising with the Scottish Information Commissioner or Scottish Public Services Ombudsman on
appeal cases relating to information requests or complaints
- Experience of developing productive
professional relationships with both internal and external stakeholders
- Ability to remain focused when
faced with changing priorities to ensure goals are achieved
- Knowledge and experience of records
management in the digital environment including achieving practical records management outcomes and developing
staff awareness and capability
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to
wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do,
working hard to inspire and lead the way for others. We care about each other and are accessible and friendly
treating each other with respect and understanding, we think about our planet with each decision we make.
Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is
vital in our success we want our business to be representative to the communities we work alongside. As an equal
opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age,
disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and
maternity, race, religion or belief, sex, and sexual orientation.
apply, please visit our website.
Closing date: 23 November 2023.
Interview dates are set for: w/c 4 December 2023.