This vacancy has now closed

Welfare Rights Adviser

  • Part time
  • £27,817 pro-rata
  • Stafford Centre, 103 Broughton St, Edinburgh EH1 3RZ
  • Closing 28th November 2023

  • Advertised from 14th November 2023
  • 32h per week - Monday - Friday 9am to 5pm.


Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

Change Mental Health is determined to be the leading source of information, advice and guidance on Mental Health and Mental Illness in Scotland. We want to make sure that everyone has the information and advice they need to make the right decisions for themselves and their families.

About the role:

The Welfare Rights Adviser is a specialist role, providing one to one support to clients, managing a case load and structured face to face appointments. This role is based at the Stafford Centre in Edinburgh, and in this Thrive funded post you will support people experiencing or impacted by mental illness, providing specialist advice, advocacy and representation. Assisting to maximise client’s disposable income by ensuring they receive all appropriate benefits and services, liaising with statutory bodies when required.

You will adhere to rigorous guidelines and regulations ensuring that people receive the highest quality service possible and are committed to working to Type 3 SNSIAP.

The Welfare Rights Adviser will work with a degree of autonomy and is a team player and will play a role in developing and promoting the service. The role supports the relevant Service Managers to meet national and funder criteria, contributing to analysis, reviews and consultations to gather evidence and highlight the issues that our client base face.

Key Responsibilities:

· I work closely with Service Managers at the Stafford Centre and at the Advice and Support Service to achieve strategic and operational outcomes

· I assess service user needs and entitlements and provide specialist help and support to maximise income through claiming welfare benefits and accessing grants

· I represent at tribunals as and when required

· I liaise with a range of specialist agencies to achieve the best outcomes for service users

· I set up appointments and case records and signpost and refer to other services as needed

· I maintain high quality case recording adhering to SNSIAP

· I maintain accurate and confidential records and report on outcomes following regulations and quality standards

· I review client support needs to ensure that wider health and wellbeing outcomes are being achieved

· I gather and help to collate statistics to build an evidence base for policy development and influence

· I will meet targets set by my line manager/ Change Mental Health

· My focus is ensuring continuity of service within the context of Change Mental Health values and strategic outcomes

· I ensure that careful and ongoing review systems are in place and maintained

· I build positive working relationships with local partners to better support our service users and to promote the work of Change Mental Health

· I contribute to Research and Development at a local level in support of National objectives to promote service improvements

· I ensure that all Health and Safety responsibilities within practice settings are fulfilled

Essential Criteria:

· I have experience working in mental health and advice settings

· I hold a recognised professional money/welfare advice training or qualification such as Wiser Adviser or CPAG

· I have experience of providing welfare advice directly to clients in a face-to-face setting

· I work well in a team setting but can also work autonomously

· I rigorously maintain a client centred approach

· I work in a timely and conscientious manner

· My value base is consistent with the aims and objectives of Change Mental Health

· I apply an analytical approach to problems in order to find solutions

· I am competent in planning and reviewing development plans and taking appropriate action if needed

· My IT skills are of a high standard and I have experience of working with electronic case management systems (such as Advice Pro or CASTLE)

· I recognise the importance of professional support and supervision and fully take part in the processes that Change Mental Health establish

· I am keen to develop my knowledge and skills and attend training as required

Desirable Criteria:

· I have a sound knowledge of Health and Social care policy in Scotland and can apply this to my role

· I have a sound theory base of social care interventions including risk assessment


Professional development including funded opportunities.

A generous 37 days’ holiday.

A 35-hour working week & access to a season ticket loan.

A great work life balance with flexible and blended working environment.

24/7 access to an award-winning Employee Assistance Programme providing free legal, financial and medical advice as well as support with life’s challenges.

Enhanced sick pay and leave entitlements

Paid Mental Wellbeing Days

Cycle to Work Scheme

Blue Light discount card

Application notes

To find out more and apply please visit our website

Application deadline 28/11/2023