This vacancy has now closed

Services Officer

  • Full time
  • £31,518 – £34,456
  • Glasgow
  • Closing 22nd November 2023

  • Advertised from 2nd November 2023
  • EVH Grade 6 12-month Fixed Term (Maternity Cover)/full time (35 hours per week)


We are looking for a highly motivated individual to provide enhanced customer service, supporting tenants to maintain their tenancies and sign posting to external support agencies where required.

The ideal candidate will posses a minimum Chartered Institute of Housing Level 3 qualification, with experience of tenancy management including rent collection and management, assignation, succession and housing allocations. Experience of working in a fast paced, RSL environment and knowledge of housing management database (Homemaster) would be desirable.


1. Responsibility for all tenancy frontline services, within delegated authority levels

2. Processing tenancy management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with policy/procedures

3. Managing tenancy terminations, housing allocations and tenancy sign-ups.

4. Implementing rent collection/recovery procedures to preparation of compliance sheets/NOPFROP

5. Liaising with Sheriff Officers and attending tenancy recovery

6. Liaising with tenants and other relevant agencies regarding rent collection/recovery (e.g. Trustees/CAB etc)

7. Supporting the Services Team in the delivery of all tenancy service functions including anti-social behaviour

8. Participation in reporting and contribution to ARC and other corporate returns and publications

ost subject to satisfactory Disclosure Check

GWHA offer generous EVH Terms and Conditions including:

25 days annual leave and 15 public holidays

defined contribution pension scheme

flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave

cycle to work scheme

a GWHA annual service commitment award with a further long service award on completion of 5 years service

additional GWHA festive leave

ongoing continuous professional development opportunities

Application notes

Closing Date: Wednesday 22 November, 2023, 12noon

Interview Date: Tuesday 5 December 2023

For further information and an application pack, please visit our website:

Promoting Equality Registered as a Scottish Charity NO. SCO01667