Advice Worker - Stronger Start
- Full time
- £26,353.6 – £29,738.8
- Hybrid (with travel throughout Renfrewshire, West Dunbartonshire & Inverclyde
- Closing 6th November 2023
- Advertised from 16th October 2023
- 35 hours a week- job sharing considered. 1-year contract (January 2024 – January 2025).
Role
About us:Renfrewshire Citizens Advice Bureau is a local, independent charity that provides free, impartial, and confidential advice.
Job Description:We are seeking an enthusiastic and empathetic Advice Worker who embodies the qualities and skills required to support our clients effectively. The Advice Worker will lead our Stronger Start project which will help pregnant women/new mothers to navigate the challenges they may be facing, ensuring that they have access to the support they need for a brighter future. The project's clients will have multiple vulnerabilities including, mental health/physical disabilities, poverty, and communication (language and literacy difficulties) which will require additional support.
A PVG is essential for this position.
Key responsibilities:
- Client Support: Provide advice, guidance, and support to pregnant women and new mothers, helping them to address a range of issues including financial stability, housing, legal rights, and access to essential services.
- Assessment: You will conduct a comprehensive assessment of the client's needs throughout their interaction with the project. You will ensure you have a full understanding of the client's circumstances and will develop a tailored support/action plan with them.
- Knowledge: You will maintain up-to-date knowledge of local resources, services, and benefits available to pregnant women and new mothers, facilitating referrals to relevant agencies and organisations as needed.
- Record Keeping: You will maintain accurate and confidential records of client interactions, ensuring that all data is promptly entered into the Bureau’s case management system.
- Collaboration: You will work closely with the project’s advocacy worker and administrator to ensure a coordinated approach to support and advocacy for the project’s clients.
- Social Policy Advocacy: You will assist with the Bureau’s social policy work by reporting social policy issues through the appropriate channels.
Person Specification:
Essential for appointment & holding of post:
- Friendly and approachable manner with an ability to show respect to all clients regardless of their circumstances.
- Agreement to observe the strictest level of confidentiality on all client matters.
- Experience working as an Adviser in an advice giving organisation.
- Ability to manage workload and accommodate variation in demand for service and resources available.
- Maintain expertise in relevant legislation, including welfare rights and debt.
- Excellent administrative and organisational skills with a demonstrated ability to work within systems and follow procedures.
- Strong communication skills in conversation, by telephone, and in writing with clients.
- Commitment to work in partnership with our volunteer advisers, specialist advisers, and other colleagues for efficient service delivery.
- Ability to use computers and computer-based information systems in support of the role and the work of the Bureau.
- Ability to develop skills and knowledge to support colleagues and the project.
- Attend team/staff meetings as required
- Establish/improve liaison with other agencies and community groups
- Undertake any other tasks as may reasonably be requested
Highly Desired:
- An understanding of, and a commitment to the aims and principles of the CAB service and its equal opportunity policies.
- Experience in advising on Welfare Rights, Housing, Employment, and Money Advice issues.
- Proficiency in word processing and the use of databases and computer-based information systems.
- Experience in working with vulnerable adults
- Experience in working with volunteers
- Ability to monitor and maintain own standards
- Ability to use IT in the provision of advice
- Willingness to learn and develop skills in advice topics
- Ability to research, analyse and interpret complex information
Application notes
If you are passionate about making a positive impact in the lives of pregnant women and new mothers, and you meet the qualifications and qualities outlined in our person specification, we invite you to apply.
Complete the application form, NO CVS. Please return completed applications by the 6th of November marked “Confidential” to: manager@paisleycab.casonline.org.uk
Interviews: Anticipated W/C 13th November
About the employer
Scottish Charity SC001738
Renfrewshire Citizens Advice Bureau is a Company Limited by Guarantee No.282019
Registered Office 7 Glasgow Road, Paisley PA1 3QS
Authorised and regulated by the Financial Conduct Authority FRN 617477
Funded by the National Lottery.
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Money Advice Worker
- Part time
- £28,392 – £30,940 pro-rata
- Hybrid: Berwickshire
- Closing 16th December 2025
About Us:
Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.
Job description:
The Money Advice Worker is responsible for quality of advice and delivery of the money advice service provided by Roxburgh & Berwickshire CAB.
Key Responsibilities
- Providing money advice casework service to clients, undertaking detailed casework on their behalf
- Providing support for money advice within the CAB Generalist service, including to both staff and volunteers.
Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
Drumchapel Citizens Advice Bureau is seeking new Board Members to join our governing body and support the delivery of vital advice services across Glasgow. This voluntary role offers the chance to use your skills for community benefit, gain governance experience and help shape the future of a trusted local charity. Full induction and training provided.
About Drumchapel CAB
Drumchapel Citizens Advice Bureau provides free, impartial and confidential advice to people across Glasgow. We help local residents resolve issues around welfare benefits, debt, housing, employment and more — empowering individuals and improving quality of life in our community.
As a leading advice provider in the Glasgow area, we’re supported by a dedicated Board of Directors (Trustees) who bring strategic vision, professional insight and community knowledge. We are now seeking new members to join our Board and help shape the future direction of our organisation.
The Role
As a Board Member, you will play an active part in ensuring that Drumchapel CAB remains effective, accountable and sustainable.
You’ll work collectively with fellow Trustees and the Bureau Manager to:
- Provide strategic leadership and sound governance
- Support the management team to deliver high-quality advice services
- Contribute to decision-making that influences the Bureau’s future direction
- Promote our work within the community and wider networks
Board meetings are held every two months, typically lasting around two hours. Trustees may also choose to join sub-committees or short-term working groups.
What You’ll Gain
- A meaningful opportunity to make a difference in your local community
- Free training and development in charity governance and leadership
- The chance to meet new people and expand your professional network
- Experience of strategic decision-making within a respected local charity
Who We’re Looking For
Membership is open to anyone aged 18 or over who lives or works in Glasgow (G1–G15) or neighbouring areas.
We welcome applications from people of all backgrounds — especially those who share our commitment to fairness, inclusion and service excellence.
You don’t need previous Board experience — we’ll provide a full induction and ongoing support.
We’re particularly interested in applicants with experience or insight in any of the following areas:
- Finance or accountancy
- HR and people management
- Fundraising or business development
- Community engagement or public service delivery
- Legal, policy or compliance
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
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