Cairn is seeking an experienced Maintenance Officer to deliver an effective service within the Maintenance Team, providing excellent customer service through face-to-face interactions, telephone calls and written communications.

Key Responsibilities:

• Support and assist the Maintenance Manager with the delivery of the repairs contracts and ensure repairs are completed on time and meet a high standard.
• Monitor and supervise specialist contractors undertaking non-standard repairs and ensure safety, certification, quality and completion of all works before final invoices are payable and in line with agreed costs and our designated budgets.
• Provide delivery of void repairs process.
• Supervision, task allocation, quality control and any other duties requested by Maintenance manager in regard to our Estate caretaker service.
• Provide advice, guidance and permission in line with relevant policies and procedures such as alterations or rechargeable repairs to ensure a consistent service is provided.
• Deliver partnership working across the organisation to improve performance and ensure collaborative work and a consistency of service.
• Responsible for the delivery of insurance works
• Deliver effective customer service, to ensure we meet our agreed Key Performance Indicators, Service Level Agreements and in line with legislative requirements.
• Perform effective data management to enable accurate reporting and monitoring on our repairs budget and rechargeable and recoverable costs are claimed through third party sources, such as Scottish Government for medical adaptations or insurable works.

Requirements – What We’re Looking For:

• Educated to HND level or other relevant professional qualifications or substantial experience in property and asset management systems. Experience in property and asset management systems to ensure the upkeep of stock condition data.
• Awareness and understanding of Awaabs Law within The Investigation and Commencement of Repair (Scotland) Regulations 2026.
• An understanding of or able to reference the following: COSHH, IOSH, CDM2015, Gas Safe level 2, Electrical safety awareness, Fire safety awareness, Legionella control, Asbestos Control.
• We are seeking someone who has Project management experience and understanding
• Ability to work under pressure, co-ordinate a varied and complex workload in a busy office environment.
• Clerk of Work experience would be desirable.
• Full UK Drivers Licence with access to a vehicle.
• A Basic Disclosure is required for this role.

Employee Benefits: Why Cairn is the Best Place to Work

Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.

Established in 1977 as one of Scotland’s first community-based Housing Associations we have a strong track record of fantastic work in the local community. We now have a housing stock exceeding 1700 units across a wide range of types and ages.

The group comprises of Parkhead Lettings Company, Parkhead Development Company. We have also refurbished Parkhead Schoolhouse along with the outbuilding which is now ‘The Pantry’. The Schoolhouse facilitates the community and local businesses.

We are positioned close to the 2014 Commonwealth Games Village, Celtic Park and the Emirates Arena. The centre of our community is Parkhead Cross which is a conservation area hosting a number of listed buildings.

We are seeking to appoint a dedicated Energy Advisor on a fixed-term contract for two years. This role will play a vital part in supporting tenants across Parkhead, a community experiencing high levels of deprivation and fuel poverty. The service will be rooted in the community, accessible to all, and focused on practical, long-term solutions that help residents take control of their energy use and costs.

About the Role

The Energy Advisor will provide tailored energy advice, advocacy, and hands-on support to help residents reduce energy consumption, address and resolve fuel debit, secure fixed rate energy tariffs with supplier to mitigate their energy costs and strengthen long term financial and energy resilience.

You will work closely with internal teams and local partners to ensure a coordinated, inclusive service for all residents, regardless of tenure.

We welcome applications from candidates with experience in energy advice and/or advocacy services. To be considered for this role, you must hold a City & Guilds Energy Awareness Level 3 Award and have experience of providing face-to-face advice and in-homes. You will also have excellent verbal, written and interpersonal communication skills, together with a strong understanding of the challenges faced by communities experiencing deprivation.

If you are passionate about supporting communities, tackling fuel poverty, and making a meaningful difference, we would be delighted to receive your completed application. We offer full EVH terms and conditions of employment, including a Strathclyde Pension Fund Career Average Pension Scheme to the successful candidate.

Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.

Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.

We wish to recruit to our new Customer Services Team suitably qualified, skilled, and enthusiastic individuals for the following post: Customer Service Assistant

The Customer Services Team Assistant will report directly to the Tenant Engagement & Communication Officer for all matters associated with frontline customer services.

To be first point of contact for all customer enquiries to the Association.

To assist all Departments of the Association with the delivery of an effective administration service.

To contribute to achieving the targets and performance measures set for the Association in relation to Customer Service and the post.

For further information on these posts, particulars are also available for download below:

If you wish to speak to someone: Tel. 01259 722899

(No CV’s or Recruitment Agency referrals)

At Waverley Housing, we are committed to providing great homes and great services to our customers across the Scottish Borders.

We are looking for an experienced, motivated and customer-focused Housing Officer to provide a comprehensive housing and tenancy management service. This is a varied frontline role in which you will work closely with tenants, colleagues and partner organisations to sustain tenancies, protect rental income and help create safe, well-managed neighbourhoods.

You will manage your own workload and make sound day-to-day decisions within the relevant legal and regulatory framework. The role involves regular travel across our communities and visits to tenants in their homes, including responding calmly and professionally to complex or sensitive situations.

What you will be doing

• Managing tenancies and estates, ensuring tenancy conditions are understood and upheld.
• Preventing, managing and recovering rent arrears while supporting tenants to sustain their homes.
• Investigating anti-social behaviour complaints and neighbourhood disputes and working with partners to reach appropriate resolutions.
• Supporting the re-let of homes through accompanied viewings, tenancy sign-ups and settling-in or sustainability visits.
• Managing competing priorities, maintaining accurate records and contributing to performance targets and continuous improvement.
• Sharing knowledge and working collaboratively with Housing Assistants and colleagues across Waverley Housing.

What we are looking for

• Significant experience in a housing management role or a broadly similar customer-facing role.
• Knowledge of relevant housing and benefits legislation, with the confidence to apply tenancy and management conditions fairly and consistently.
• Strong communication, judgement and problem-solving skills, including the ability to handle contentious and sensitive issues.
• Excellent planning and organisational skills, with the ability to work independently, meet deadlines and balance competing priorities.
• A full driving licence.

Why join Waverley Housing

This is an opportunity to make a visible difference to tenants and communities across the Scottish Borders. You will join a supportive team, work in a role with real variety and responsibility, and have opportunities to develop your professional knowledge and housing career.

If you share our commitment to delivering responsive, fair and effective services, we would be pleased to hear from you.