Background Information

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our advice service provision. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 28 paid members of staff and 14 volunteers who provide a wide range of services, across our projects.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.

About the role

The Thrive Early Family Adviser role combines elements of a Generalist Adviser and Caseworker, delivering seamless, holistic support to families in close partnership with Home-Start colleagues and other project partners.

The role focuses on building trusted relationships with families who may be experiencing significant barriers to engaging with advice services. Many families supported through Thrive Early may not feel ready or able to access traditional advice channels. As a result, establishing trust, confidence, and sustained engagement is a critical part of the role.

Family Advisers work with families over the medium to long term, providing tailored advice, advocacy, and practical support to help them move towards greater financial security and wellbeing.

The postholder will also work collaboratively with Save the Children UK to support family participation activities and ensure that lived experience informs service improvement and project learning.

Employee Benefits

We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.

About BEACON:

Citizens Advice Edinburgh, Capital City Partnership, Fife Gingerbread, Midlothian Sure Start, Circle, Passion4Fusion, The Poverty Alliance and Glasgow Caledonian University are working in partnership to deliver BEACON, a service designed to tackle the roots cause of poverty experienced by ethnically diverse families.

BEACON — Building Equity, Accessibility and Connecting Opportunities Network — will support 200 ethnically diverse families and up to 600 individuals through a relational, wrap-around whole-family keyworker model.

The project will ensure support is available where and when families need it across the Edinburgh and Southeast Scotland region.

Each partner in the consortium will provide additional capacity and specialist expertise to reach ethnically diverse families and improve engagement and outcomes.

Maximising Income and Reducing Barriers to Employment: Citizens Advice Advisers will provide specialist advice, focused on helping families address financial, welfare rights, debt and immigration-related barriers that can prevent them from stabilising household circumstances and progressing towards longer-term outcomes.

You will provide specialist financial, welfare rights, debt and immigration advice that complements whole family keyworker support. This is targeted at low-income ethnically diverse families, particularly those facing overlapping barriers to poverty reduction and those falling within Scottish child poverty priority family types.

You will support the Advice Service Manager in capacity building, strengthening other organisations and advisers to work more effectively with families facing immigration barriers, including the no recourse to public funds condition. This will involve delivering presentations and creating and updating resources.

The overall role of Citizens Advice therefore strengthens the BEACON model by helping families address immediate financial and advice-related pressures while supporting wider outcomes around stability, wellbeing, income maximisation and progression.

This is an excellent opportunity to join one of the cities leading charities and make a substantial contribution to your local community. Competitive salaries and a 7% Employers Pension Contribution are among the many benefits of joining this fantastic organisation. If you are looking for a new opportunity, full details are included in the role descriptions. For an informal discussion about the role, please contact Shaina Gabi, Advice Services Manager Immigration by email at ShainaGabi@cabedinburgh.org.uk

About Thrive Early:

Citizens Advice Scotland, Home-Start UK, and Save the Children UK are working in partnership to deliver Thrive Early, a programme aligned with the Scottish Government's Tackling Child Poverty Delivery Plan.

The aim of Thrive Early is to prevent and mitigate the impacts of poverty for families with children under five years of age by providing integrated, whole family support within local communities.

The project addresses the root causes and effects of poverty by improving families' financial wellbeing, emotional resilience, social connections, and access to services. Families receive practical and emotional support from Home-Start, alongside expert financial, welfare, and holistic advice from Citizens Advice. Support is tailored to individual family needs and provided for as long as required.

A key feature of Thrive Early is its commitment to embedding the voices and experiences of families into both service development and wider systems change. This work is led by Save the Children UK, ensuring that lived experience drives continuous improvement and informs national policy and practice.

Job purpose:

The Thrive Early Family Adviser role combines elements of a Generalist Adviser and Caseworker, delivering seamless, holistic support to families in close partnership with Home-Start colleagues and other project partners. The role focuses on building trusted relationships with families who may be experiencing significant barriers to engaging with advice services. Many families supported through Thrive Early may not feel ready or able to access traditional advice channels. As a result, establishing trust, confidence, and sustained engagement is a critical part of the role. Family Advisers work with families over the medium to long term, providing tailored advice, advocacy, and practical support to help them move towards greater financial security and wellbeing. The postholder will also work collaboratively with Save the Children UK to support family participation activities and ensure that lived experience informs service improvement and project learning.

This is an excellent opportunity to join one of the cities leading charities and make a substantial contribution to your local community. Competitive salaries and a 7% Employers Pension Contribution are among the many benefits of joining this fantastic organisation. If you are looking for a new opportunity, full details are included in the role descriptions. For an informal discussion about any of the roles, please contact Benjamin Napier, Chief Executive on 07840770563 or by email at bejaminnapier@cabedinburgh.org.uk

About Us:

Murray’s Initiative (formerly known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence.

Murray’s Initiative offers free, confidential counselling services for people concerned about their own or someone else's drinking. Murray’s Initiative delivers a range of interventions including groupwork and employability support as well as a number of holistic and inclusive services, such as a women’s service for survivors of gender-based violence, young person’s peer education service, LGBTQ+ health and wellbeing support and tailored wellbeing programmes.

Murray’s Initiative is also a recognised provider of professional development, offering a comprehensive training portfolio including education aimed at increasing awareness of alcohol use and promoting healthier lifestyles, COSCA Counselling Skills and a Diploma in Integrative Counselling and Psychotherapy.

Murray’s Initiative delivers services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire, helping people make meaningful, positive change in their lives.

The foundation of Murray’s Initiative is our supportive and inclusive culture for all who engage and work with us.

About the Role:

The role of the Employability Support worker is to support participants who are in the earlier stages of their employability journey. The Employability Support Worker will support participants with confidence building and motivation and will prepare participants to work towards training, education and volunteering.

The Employability Support Worker will make a real impact to individuals’ day to day lives as they uniquely tailor their personal development, offer emotional and practical support and set realistic goals as part of their journey to employability opportunities.

The Employability Support Worker will report to the Service Manager - Employability.

This post requires membership of the Protection of Vulnerable Groups (PVG) Scheme for children and/or protected adults. Successful applicants will be required to join the PVG Scheme.