Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

We are looking for a Business Systems and Insight Officer, working 35 hours per week Monday - Friday.

The Business Systems and Insight Officer will play a key role in supporting organisational planning and the development of the systems and infrastructure that underpin operational functions and data-driven decision-making.

Primarily, the purpose of the role is to support the implementation and development of information systems and infrastructure that underpins our service delivery and enables critical business governance. This involves coordinating and supporting system improvements and change processes for the organisation’s CRM, liaising between VSS’s service delivery, national teams and the IT and Digital Services Team. Developing and maintaining systems to record VSS business plans and track progress of organisational objectives and supporting the contract management of external systems developer, chiefly the CRM developer and potentially also the phone systems that facilitate VSS’s National Support Centre.

Primary location: Glasgow or Edinburgh (Hybrid working available)

Salary: £31,890 - £42,109 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review - in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

What you’ll need to be successful

We are looking for a dynamic, driven, and motivated individual with a relevant University degree, or equivalent professional experience. The role requires someone who can demonstrates a deep understanding of business information systems, and skills in organisational performance management. You will have knowledge of CRM design and development (particularly Microsoft Dynamics) and meticulous attention to detail and accuracy. You should have excellent communications skills and experience of using Case Record Management systems, SharePoint, and Dynamics 365. A willingness to be flexible on working hours and to travel as required is expected.

St Andrew's First Aid has been serving communities across Scotland for over 140 years. Today we're entering an exciting period of transformation, strengthening our volunteer infrastructure, modernising systems, and investing in how we deliver at scale. We’re recruiting across several roles as part of this growth and improvement journey. It’s a genuinely energising time to join us, with real opportunities to shape how we work, enhance service delivery, and contribute to a forward-looking, ambitious organisation.

We’re looking for two proactive, relationship-focused Volunteer Development Officers to support, develop, and engage our volunteers. You’ll work closely with Regional Development Groups, Company Commandants and head office colleagues to ensure our volunteering function runs smoothly and continues to grow.

This is a varied and people-centred role where you’ll:

• Support volunteer recruitment, induction, training and retention

• Act as a key point of contact to resolve issues and strengthen engagement

• Help develop clear training and progression pathways

• Gather volunteer feedback and champion continuous improvement

• Support conduct, performance and safeguarding matters where required

• Become a “super user” of our Volunteer Relationship Management system

You’ll thrive in this role if you:

• Have experience in volunteering, community development or the third sector

• Build trusted relationships and communicate confidently

• Are organised, resilient and solutions-focused

• Understand health & safety and safeguarding responsibilities

• Are comfortable using Microsoft Office

Some evening/weekend work, as well as occasional on-call support, will be required.

Are you passionate about using data and evidence to change young people’s lives? We are looking for an Evidence and Impact Officer to join our Systems, Evidence and Impact team – someone who can turn our quantitative and qualitative data into robust insights and compelling reports that demonstrate the difference mentoring makes to young people, mentors and the education and skills system.

Key responsibilities:

• Support the ongoing development of our Outcomes Evaluation Framework and monitoring tools, ensuring accurate collection, storage and analysis of quantitative and qualitative outcomes data.
• Generate actionable insights through thoughtful and robust analysis and visualisation – identifying trends, successes and areas for improvement.
• Create high quality evidence and impact reports for internal and external audiences, including schools, local authorities, funders and policy makers.
• Create, maintain and quality assure accessible data dashboards to give delivery teams real-time insight into programme performance.
• Train and support delivery staff in data collection methods and the use of our systems, helping to embed a culture of impact and data across the charity.

About you

We are looking for a creative, detail-focused analyst who is passionate about youth development. You will:

• Have proven experience in qualitative and quantitative data analysis and interpretation.
• Have experience of monitoring and evaluation approaches such as Logic Models, MEL and Theory of Change.
• Be proficient in tools and techniques to visualise data (e.g. Tableau, Looker Studio, Google Sheets) to communicate insights.
• Be able to present data in easy-to-understand formats and communicate confidently with internal and external stakeholders, including young people.
• Be a strong team player, self-motivated and able to manage multiple projects to tight deadlines.

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

We are looking for a Partnerships Manager based in East or South East Scotland, someone who wants to help build our programme across these regions. You’ll join a friendly, supportive and values-driven team, working with employers, public sector organisations and communities to create life-changing opportunities for young people through mentoring.

About the role

This is a unique opportunity to help shape MCR Pathways’ growth. As Partnerships Manager, you’ll build relationships with employers, public sector organisations and community partners that create sustainable pipelines of volunteer mentors and wider organisational support.

You’ll enjoy a varied and autonomous role, combining business development, relationship management and regional partnership building. Working flexibly between home, partner locations and communities across the East & South East of Scotland, you’ll have the opportunity to influence how mentoring grows across the region while being supported by an experienced national team committed to achieving lasting impact for young people.

Key responsibilities

• Research, map, and secure new corporate, public sector, and SME partners whose CSR, ESG, and D&I pillars align with MCR Pathways’ mission.
• Deliver compelling pitches, proposals, and workplace engagement events to drive high-volume mentor recruitment and hit ambitious monthly regional targets.
• Serve as the primary account manager for regional partners, delivering exceptional service to nurture long-term commitment and turn partners into active champions of the program.
• Collaborate with the Communications team and local networks to execute place-based campaigns and social media drives that raise brand visibility and generate prospective mentor inquiries in priority areas.
• Work closely with cross-functional internal teams to optimise the conversion process, guiding prospective mentors seamlessly from initial inquiry through to active onboarding.
• Utilise CRM systems and dashboards to track pipeline activity, evaluate campaign ROI, and monitor key recruitment and retention metrics.

About you

• Experience of and expertise in relationship-building on an organisational and individual level
• Experience presenting compelling and emotionally engaging information sessions to stakeholder organisations and individuals
• Experience and understanding of the importance of recruiting a diverse range of volunteers
• Can-do, proactive, flexible, solution-focused attitude
• Belief in young people’s potential, modelling motivation, commitment and resilience
• Knowledge of East and South East Scotland, including community groups and organisations

This role would suit someone with experience in business development, partnerships, account management or fundraising who is ready to take the next step in their career. You’ll have the opportunity to shape partnerships across the East and South East of Scotland while being supported by an experienced national team.

About us

MCR Pathways is an award-winning mentoring charity, founded in Glasgow in 2007 and now expanding across East and South East Scotland. Every week, our volunteer mentors give just one hour of their time to help young people build confidence, recognise their strengths and realise their potential. Through trusted, long-term relationships, mentoring helps young people navigate challenges, broaden their horizons and create brighter futures.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include: 30 days annual leave (inclusive of public holidays) in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, annual salary increment, Employee Assistance Programme, Life Assurance – 4 x salary.