Are you looking for a rewarding career with hybrid working and opportunities to develop? One where you make a real
difference to people’s lives while also helping to tackle the climate change emergency? Then why not become an
Energy Advisor employed by Changeworks, Scotland’s leading environmental charity delivering solutions for low
carbon living?
We are looking for enthusiastic and talented individuals to help us deliver the vital Home Energy Scotland advice
service in the Highlands and Islands. You’ll be the first point of call for householders who need free and
impartial advice about how they can lower their bills and reduce their environmental impact. You will have
experience engaging with customers and your excellent communication skills will help you support householders
and relay technical information to a non-technical audience.
Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy
Saving Trust. Changeworks has been involved in delivering the service for 17 years, and currently manages advice
centres in the Highlands and Islands and South East of Scotland.
We provide high quality advice and information on topics including energy efficiency in the home, renewable
technologies and saving water. We also support many people who are living in fuel poverty and refer householders
to grants and funding to keep their homes warmer for less. Along with the satisfaction of helping people on a
daily basis, you’ll also be joining an organisation consistently rated as a fantastic place to work.
The ideal candidate and the role
We're looking for someone who is passionate about helping people and confident communicating with a wide range of
customers. As an Energy Advisor, you'll provide high-quality, personalised advice that helps customers
understand their options, take action and make positive changes to their energy use.
You will join a supportive team of customer-focused advisors in a fast-paced environment. The role involves handling
inbound enquiries and making outbound calls to existing customers. An interest in energy, sustainability or the
environment would be an advantage, but it isn't essential as full training will be provided. You will
require good IT skills and have a stable internet connection.
As the Home Energy Scotland Highlands & Islands Advice Centre, we support customers across Argyll & Bute,
Highland, Na h-Eileanan Siar (Western Isles), Orkney and Shetland. To be eligible for this role, you must live
within one of these local authority areas.
In return you can expect
We will start to grow your knowledge of our services and energy efficiency straight away. The Energy Advisor
induction programme includes working towards the City and Guilds Energy Awareness in the Home qualification. We
will support the successful applicants with ongoing coaching, mentoring and development.
About us
Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few
organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of
Commerce this year. Our staff overwhelmingly would recommend us as an employer too.
The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built
environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and
large-scale interventions delivered by Changeworks and external organisations in this area. These include
area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.
We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to
decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us
deliver on our objectives. You’ll receive full training plus coaching and mentoring.
We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme
and 26 days paid holiday plus 9 public holidays per year.
At Changeworks, we welcome and encourage applications from everyone.