As a Specialist Project Worker with Community Contacts, you’ll play a key role in helping people live well in their own homes and communities through Self-Directed Support (SDS).

You’ll support people to understand their options, make informed choices, and have greater control over how their care and support are arranged. Every conversation you have can make a meaningful difference to someone navigating complex systems and life-changing decisions.

This is a rewarding opportunity to empower people to live the life they choose, with the right support around them.

This is a home-based role supporting people across Inverness, Nairn & Ardersier, Badenoch & Strathspey, and Caithness & Sutherland. While much of the support is delivered remotely, you’ll build strong local connections and understanding within your community.

About Us

Community Contacts is an independent Carr Gomm project offering impartial advice, information, and support to people navigating Self-Directed Support (SDS) across Argyll & Bute and Highland.

Since 2013, we’ve supported more than 100,000 people with information, advice, and guidance around Self-Directed Support (SDS), empowering people to understand their rights, identify what matters most to them, and achieve positive outcomes in their daily lives.

Self-Directed Support (SDS) gives people choice and control over how their care and support are arranged, helping them live more independently and in ways that work best for them.

Community Contacts — a helping hand with Self-Directed Support (SDS).

Who We Are Looking For

We’re looking for someone who is compassionate, organised, and motivated by helping people achieve better outcomes through Self-Directed Support (SDS).

You are a skilled communicator who listens carefully, asks thoughtful questions, and speaks clearly with people who may have different levels of understanding or may be in distress. You build positive, respectful relationships with people of all ages, backgrounds, and support needs, creating trust in every interaction.

You’ll work independently while building positive partnerships with local authority teams, health and social care services, and third-sector organisations across Highland communities.

You have strong administrative and organisational skills, are confident using digital systems, and can balance competing priorities while maintaining accurate records and reporting.

In this role, you will:

• Support people to understand and navigate Self-Directed Support (SDS), helping them identify goals, choices, and support options
• Build local partnerships and promote Community Contacts across Highland communities
• Deliver flexible remote support by phone, email, post, and video call
• Use creativity and problem-solving to help people overcome barriers

Impact You Can Make

“I was at a point I didn’t know where to turn..and I thought I’ll go in and ask for advice, I need some help here, I don’t know where to go or what to do. It was the best thing I could have done.” Neila, supported by Community Contacts

This role is about more than providing information, it’s about helping people feel heard, informed, and in control of their lives.

Every day, you’ll support people to make choices that help them live safely and well in their own homes and communities. Through SDS, you’ll empower people to shape support around what matters most to them.

Whether someone needs reassurance, guidance through complex systems, or help understanding their options, your support can make a lasting difference.

Why Join Us

You will be part of a supportive, forward-thinking organisation that invests in its people. You will have opportunities to shape how work is done through specialist working groups and the Futures innovation programme, within an organisation that proudly holds the LGBT Charter for inclusion.

You will also receive:

• 35 days holiday per year, rising to 40 days with service
• Enhanced maternity, paternity, adoption, and sick leave
• A Defined Contribution pension scheme, with incremental employer contributions
• Access to the Carr Gomm App ,including free physiotherapy, health coaching, and counselling
• A free Blue Light Card ,giving access to thousands of discounts
• Credit union membership
• Cycle to Work scheme, and more!

At Carr Gomm, we are looking for an Administration Officer to join our Dundee service.

This is a varied role within a busy and dynamic service, where you will provide administrative and clerical support, help maintain effective systems and records, and support managers with the day-to-day running of the service.

What are we looking for?

We are looking for a keen and enthusiastic individual who can work confidently and accurately, manage competing priorities, and show initiative in a busy office environment.

The role requires a proactive approach, strong communication skills, and the ability to build effective working relationships with a range of people. While this post does not involve regular direct support, we are looking for someone with an awareness of the support Carr Gomm delivers and the needs of the people who use our services.

About the role:

Reporting to the Operations Manager, you will carry out a range of administrative and clerical tasks across the local service. This includes implementing administrative and data collection systems in line with Carr Gomm’s policies and procedures, supporting communication across services, and providing administrative support to managers as required.

You will also support the coordination of training and induction activity, help maintain accurate records and local procedures, and contribute to a well-run office environment, including health and safety and day-to-day enquiries.

Benefits

• 35 days holiday per year, increasing to 40 days with length of service
• Enhanced maternity, paternity, adoption, and sick leave
• A Defined Contribution pension scheme, with incremental employer contributions
• Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
• Free Blue Light Card (giving access to thousands of discounts and promotions)
• Membership of a credit union
• Cycle to work scheme; and more! Staff Benefits for Managers & Office-based

We welcome applications from any candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship from Carr Gomm. You will be asked to share proof of this prior to receiving any offer of employment. It is currently our policy not to offer sponsorship for prospective candidates.

Supporting people to live their best lives is at the heart of this role. As Service Manager, you’ll take a leading role in shaping high-quality, person-centred support within our Borders services. You’ll oversee our visiting service based in Galashiels, as well as our core and cluster services in Melrose, where people are supported in partnership with the NHS.

About Carr Gomm

We are a leading social care and community development charity working across Scotland. Every week, thousands of people rely on our support to live independently, stay connected to their communities and make choices that matter to them.

Our values of Choice, Control, Interdependence, Respect, Openness & Honesty and Kindness & Compassion shape our work. Joining us means being part of an organisation where every voice matters.

“I enjoy supporting teams to deliver person-centred care and seeing the positive impact on people’s lives. I value teamwork, solving challenges together, continuous learning, and creating environments where both staff and those we support can thrive. I’m passionate about this work and proud to contribute to life-enhancing support every day.” Craig Purves, Service Manager

Why This Role Matters

In this typically Monday-to-Friday role, you will make a meaningful difference for people living with enduring mental ill health by supporting them to achieve their outcomes and live their best lives.

You will create the conditions for good support to happen by guiding and empowering a team of Support Practitioners so they feel confident, supported and equipped in their work. You ensure support plans and risk assessments remain relevant and person-centred, and you keep day-to-day arrangements running smoothly so people receive consistent, high-quality support.

Above all, your leadership helps create an environment where people feel listened to, respected and able to access the support they need.

“I think Carr Gomm is very good a putting the needs of people at the forefront, and that’s what’s important.” Rab, Person We Support

Who We Are Looking For

We’re looking for a compassionate and effective leader who can engage, inspire, and support others. You should have experience in adult social care, excellent communication skills, and a creative approach to problem-solving. You’ll bring:

Experience in adult social care: You should have an SVQ 4 in Health and Social care, or be willing to work towards this, as well as experience leading or supporting teams in social care, with an understanding of the challenges and opportunities this role brings

Leadership skills: You’re a supportive leader – approachable, adaptable, and able to empower your team, especially during times of change or challenge

Problem-solving: Strong critical thinking and the ability to find solutions that make a positive impact on the people we support and your team

Knowledge of the sector: A solid understanding of the Scottish Social Care sector, including regulatory bodies such as the Care Inspectorate and SSSC

Why Join Carr Gomm?

You will be part of a supportive and forward-thinking organisation that invests in its people. Staff have opportunities to shape how we work through specialist working groups and our Futures innovation programme, and we proudly hold the LGBT Charter for our commitment to inclusion. You’ll also receive:

• 35 days holiday per year, increasing to 40 days with length of service
• Enhanced maternity, paternity, adoption, and sick leave
• A Defined Contribution pension scheme, with incremental employer contributions
• Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
• Free Blue Light Card (giving access to thousands of discounts and promotions)
• Membership of a credit union
• Cycle to work scheme; and more!

Care Support Scotland

We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult Homelessness and Older People services. Guided by our values of Respect and Compassion, we empower both the people we support and our colleagues to Thrive every day

Why work with us?

At Care Support Scotland caring isn’t just a job — it’s who we are. Join our dedicated team and help transform lives while growing your own career.

• Pension contributions matched up to 6%
• Financial Flexibility – Access your wages as you earn them with our Earned Wage Access benefit.
• Employee Assistance Programme through HSF
• Contribution to HSF Health Plan – supporting your everyday health needs
• Generous annual leave – 33 days including public holidays, increasing with service
• Supportive absence policies to help when you need time off
• Death in Benefit Cover – 2x annual salary
• Support with funded qualifications
• Career development and progression opportunities

Who we are looking for

We are looking for a fun, energetic and enthusiastic person to support a young man with autism and a learning disability who enjoys an active lifestyle and receives 24/7 support. He loves getting out and about, taking part in activities, and going on long walks, so we are looking for someone who is positive, engaging and enjoys being active.

This is a fantastic opportunity for someone who is passionate about social care and wants to gain valuable hands-on experience while making a real difference to someone’s daily life. We are looking for someone who shares CSS values of respect, compassion and to thrive whilst delivering person-centred support.

Our aim is to provide positive, life-enhancing support delivered by caring, professional staff who help individuals live full, active and meaningful lives.

Role and Responsibilities:

• Provide support that positively impacts the person we support’s health and wellbeing
• Contribute and implement support plans
• Be responsible for the delivery of all support and its administration, including personal care, tenancy support, health needs (including assistance with medication), personal development, emotional needs and inclusion.

Essential Skills and Attributes

• Qualified to the level required by the SSSC as a support worker in a housing support service/care at home service, or a willingness to work towards and to successfully complete qualification within the SSSC specified timeframe.
• An energetic, enthusiastic person who would be interested in supporting a young man who lives with autism and learning disability; for whom the service provides 24/7 cover.
• Support is inclusive of indoor and outdoor activities, so a willingness to be outdoors and be fit enough for longer walks would be essential, within the rural community.
• A clean UK driving licence is required in order to take our client to and from activities.
• Ability to work as part of a team and on your own initiative
• Passion for helping people live independently
• Experience or interest in housing, social care, or community support
• Commitment to the values and mission of Care Support Scotland, and to promoting equality, diversity and inclusion

Desired Skills and Attributes:

• A practice qualification (at least SCQF level 7 or above) recognised by the SSSC, in the category of support workers in a Housing Support Service / Care at Home service, or willingness to work towards this.
• Understanding of benefits and budgeting support
• Previous demonstrable experience working within an adult social care setting
• Understanding of the Care Inspectorate and its purpose
• Understanding of the SSSC and its purpose
• A Positive Behaviour Support, or Trauma Informed Practice qualification or accreditation.

Additional Notes

• Shift work, weekend work/sleepovers may be a requirement of this role.
• PVG scheme membership
• SSSC registration are requirements of this post
• Please note, you will be asked to provide evidence of your eligibility to work in the UK.
• We reserve the right to bring the closing date forward if a suitable candidate is identified.

Care Support Scotland is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of: sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity.