Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You'll head up our Membership team, responsible for new and existing members. This is a front-line role where you’ll:

• Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
• Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight's tiered membership offering.
• Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
• Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.

This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.

Main Responsibilities

• Lead the active recruitment of new members with a particular focus on decision-makers and leaders.
• Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.
• Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with our tiered membership model.
• Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.
• Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.
• Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.
• Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.
• Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.
• Collaborate with internal teams to ensure a joined-up member journey from first contact through to ongoing engagement.
• Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.
• Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences.

Specific Responsibilities

• Line manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
• Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
• Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
• Produce regular, insightful reporting on member recruitment, retention and churn, pipeline health and activity, and performance against agreed targets.
• Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
• Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
• Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
• With the head of department and finance team to set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved.

Person Specification

Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas.
• Collaborative - Involving two or more parties working together.
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination.
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs.

Essential Experience:

• Sales and marketing experience with good relationship/account management experience.
• Experience of using a CRM system to manage and analyses data and record activities. (Knowledge of MS Dynamics desirable).
• Relevant experience of managing and developing relationships with churches, Christian faith-based organisations, or charities, to increase engagement.
• Experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained across an organisation.
• Experience of line managing a team of staff and volunteers as well as working with external agencies.
• Comfortable working to targets and being accountable for outcomes.

Essential Abilities, Knowledge & Motivation:

These are the skills we regard as essential for the role:

• A strong working knowledge of churches, Christian faith organisations and charities.
• Ability to communicate professionally and effectively at all levels of an organisation.
• Motivated to continually improve on past success and to challenge the status quo.
• Excellent interpersonal skills, including the ability to engage an audience.
• Self-motivated, resilient and outward-looking
• Ability to build strong, professional relationships with contacts of the charity.
• Ability to work as a team member with colleagues and across departments.
• Good IT skills (MS Office applications as a minimum) with analytical capability.
• An ability to travel independently; both regionally and nationally as required.
• Knowledge and understanding of Equal Opportunity and Anti-discriminatory practice.
• Willingness to promote and participate in relevant training and CPD.
• Ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.

Accountable to: Head of Strategic Communications

Responsible for: Membership Officer X1

DBS Eligibility: Basic DBS check

Do you want to help create a safer, brighter future for children across Scotland?

Children First, Scotland’s national children’s charity, is looking for a Support Line Coordinator to join our national service. By joining us, you will help protect children, support families and make sure no one has to face difficult moments alone.

About the role

Based in Edinburgh with some flexible hybrid working this role sits at the heart of our national support line. You will provide compassionate, skilled support to families, carers and professionals who may be facing some of the most challenging times in their lives.

You will respond to busy and varied contacts through phone, webchat and email, offering timely advice, emotional support and practical guidance. Every interaction is an opportunity to keep a child safe, strengthen a family and make sure children’s voices are heard.

You will record your work clearly and meaningfully so that it reflects families’ experiences and helps us learn, improve and grow our services.

This is a fast-paced role, but at its core it is about connection, empathy and good judgement.

What you will do

• Provide high quality support to families, carers and professionals across Scotland
• Listen carefully to understand what matters most to children and families
• Offer clear advice that helps keep children safe and supports recovery
• Respond to a high volume of contacts with care and professionalism
• Maintain accurate, child-centred records that inform service development
• Work as part of a team to improve how we support families across Scotland

Why this role matters

Families are facing increasing pressure, including poverty, online harm and emotional distress. Our support line is often the first-place people turn.

Your work will help ensure that:

• children are safer
• families feel listened to and supported
• people get the right help at the right time

What we are looking for

• A relevant professional qualification at SCQF level 9 such as social work, health, education or community education
• Experience supporting children, young people or families facing challenges
• Experience of supervising or supporting others, including staff or volunteers
• Strong listening skills and the ability to respond with empathy and clarity
• The ability to manage risk and make sound decisions under pressure
• Confidence working in a fast-paced environment

What you can expect from us

• A supportive, inclusive team where your wellbeing matters
• A strong focus on learning, reflection and development
• 40 days annual leave (pro rata)
• Contributory pension scheme
• Generous family leave
• Flexible working options

Our values

You will be part of a team that lives its values every day:

With love, we put children first with compassion and kindness

With purpose, we work together to transform children’s lives

With strength, we do whatever it takes to protect Scotland’s children

Richmond’s Hope was founded in 2003 in the Craigmillar area of Edinburgh and is a charity that supports children and young people aged 4-18 who have experienced a bereavement. We offer tailored one-to-one support for children and young people once a week for an average of 12 weeks. Children and young people are seen in A neutral space which is adaptable for each age and stage of development. The children who come to Richmond’s Hope have experienced the bereavement of a significant person in their life that has significantly impacted their physical and mental health.

The successful candidate for this position should have experience of working in childcare, education, health, playwork or another relevant discipline.

Richmond’s Hope will provide a comprehensive induction and training programme in preparation for starting work with bereaved young people at Richmond’s Hope.

This role will be part of our wider team at Richmond’s Hope, the Therapeutic Grief Practitioner (Community Outreach) will provide direct bereavement support to children and young people aged 4–18 years across Fife through outreach delivery in schools, community settings, family wellbeing hubs, and other appropriate locations. The postholder will provide practical and emotional support to parents and carers while also offering guidance to help them support grieving children. The role will include developing peer support opportunities for parents and carers and older siblings, such as coffee mornings and informal group sessions

Applicants should have enthusiasm and vision for the work of the organisation, excellent interpersonal skills and be able to work as part of a team and on your own initiative.

Application Form, Job Description and Person Specification are all available for download on Goodmoves or you can request by email.

This post is part time for 24 hours per week. Working days to be confirmed.

The Cottage Family Centre was established in 1987. The focus of the work at the Centre is to provide a range of support to those families and individuals within family units who are vulnerable to social exclusion as a result of factors such as poverty, unemployment, poor housing, relationship breakdown, drug and alcohol problems and health related issues.

The range of services that the Cottage provides includes a therapeutic service for children and young people.

We are looking for a qualified and experienced therapist competent to work with children and young people. The successful candidate must be a qualified Play Therapist, Art Therapist or Counsellor qualified to work with children and young people.

You will need to be self-motivated, have the ability to work independently with a positive and flexible approach and demonstrate a sound understanding of social issues that affect children, young people and families.

This post will be subject to a Protection of Vulnerable Groups check and 2 references.

Hours: 1 x Full Time (35 hours) or 2 x Part Time (18 hours) per week