Supporting people to live their best lives is at the heart of this role. As Service Manager, you’ll take a leading
role in shaping high-quality, person-centred support within our Borders services. You’ll oversee our visiting
service based in Galashiels, as well as our core and cluster services in Melrose, where people are supported in
partnership with the NHS.
About Carr Gomm
We are a leading social care and community development charity working across Scotland. Every week, thousands of
people rely on our support to live independently, stay connected to their communities and make choices that
matter to them.
Our values of Choice, Control, Interdependence, Respect, Openness & Honesty and Kindness & Compassion shape
our work. Joining us means being part of an organisation where every voice matters.
“I enjoy supporting teams to deliver person-centred care and seeing the positive impact on people’s lives. I value
teamwork, solving challenges together, continuous learning, and creating environments where both staff and those
we support can thrive. I’m passionate about this work and proud to contribute to life-enhancing support every
day.” Craig Purves, Service Manager
Why This Role Matters
In this typically Monday-to-Friday role, you will make a meaningful difference for people living with enduring mental
ill health by supporting them to achieve their outcomes and live their best lives.
You will create the conditions for good support to happen by guiding and empowering a team of Support Practitioners
so they feel confident, supported and equipped in their work. You ensure support plans and risk assessments
remain relevant and person-centred, and you keep day-to-day arrangements running smoothly so people receive
consistent, high-quality support.
Above all, your leadership helps create an environment where people feel listened to, respected and able to access
the support they need.
“I think Carr Gomm is very good a putting the needs of people at the forefront, and that’s what’s important.” Rab,
Person We Support
Who We Are Looking For
We’re looking for a compassionate and effective leader who can engage, inspire, and support others. You should have
experience in adult social care, excellent communication skills, and a creative approach to problem-solving.
You’ll bring:
Experience in adult social care: You should have an SVQ 4 in Health and Social care, or be willing to work towards
this, as well as experience leading or supporting teams in social care, with an understanding of the challenges
and opportunities this role brings
Leadership skills: You’re a supportive leader – approachable, adaptable, and able to empower your team, especially
during times of change or challenge
Problem-solving: Strong critical thinking and the ability to find solutions that make a positive impact on the people
we support and your team
Knowledge of the sector: A solid understanding of the Scottish Social Care sector, including regulatory bodies such
as the Care Inspectorate and SSSC
Why Join Carr Gomm?
You will be part of a supportive and forward-thinking organisation that invests in its people. Staff have
opportunities to shape how we work through specialist working groups and our Futures innovation programme, and
we proudly hold the LGBT Charter for our commitment to inclusion. You’ll also receive:
- 35 days holiday per year, increasing to 40 days with length of service
- Enhanced maternity, paternity, adoption, and sick leave
- A Defined Contribution pension scheme, with incremental employer contributions
- Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
- Free Blue Light Card (giving access to thousands of discounts and promotions)
- Membership of a credit union
- Cycle to work scheme; and more!