This is an excellent opportunity for you to join Scottish Book Trust as an Operations and Sales Administrator. The
position offers flexible, part-time working within our Operations Team.
Scottish Book Trust is a national charity that believes books, reading and writing have the power to change lives. A
love of reading inspires creativity, improves employment opportunities, mental health and wellbeing and is one
of the most effective ways to help break the poverty cycle. We work towards a Scotland where everyone has an
equal opportunity to thrive through literacy.
What we offer
- Part time, permanent role
- Competitive salary
- Located at our Edinburgh City Centre Office, with
great access by train, bus, and tram
- Generous holiday entitlement
- Company Sick
Pay
- Pension with 5% employer contributions
- Death in service benefit
- Free access to
employee assistance programme
Our Operations Team plays a key role in ensuring the organisation runs smoothly, providing the operational support
that enables our programmes, partnerships and commercial activities to succeed.
As our Operations and Sales Administrator, you will work closely with the Commercial Manager to provide essential
administrative and operational support for our online shop. You'll be responsible for packing and
dispatching customer orders, managing and organising stock, responding to customer enquiries, and helping to
deliver an excellent customer experience.
You'll also support teams across the organisation with a variety of mailings and provide practical assistance
with aspects of office and building management, helping to ensure the smooth day-to-day running of Scottish Book
Trust. This is a varied, hands-on role that would suit someone who is highly organised, proactive and enjoys
balancing administration with practical tasks.
You will have:
- Experience in an administrative, logistics, retail or customer service role (including part-time or entry-level
experience)
- Experience dealing with customer enquiries via email or phone in a professional
manner
- Familiarity with online shop or e-commerce processes
- Experience of packing, dispatching
orders or handling stock is desirable but not essential
- Ability to safely undertake manual handling
activities, including lifting, carrying and moving stock, and to remain active during the working period while
picking and packing customer orders/ organising mailings.
- Strong attention to detail, particularly when
handling orders and stock records
- Excellent organisational skills and time management skills, with
meticulous attention to detail, taking a pride in working to a high standard
- Excellent communication
skills, written and verbal with the ability to interact professionally, with a friendly, approachable
manner
- Competent IT skills including use of common IT systems (e.g. Microsoft Office, email, databases
or order systems, use of Royal Mail Click and Drop or other delivery providers would be advantageous)
You will also be:
- A team player but able to self-motivate and work to multiple priorities
- Confident to work across the
organisation with multiple teams
- Reliable and adaptable, with a strong work ethic.
Other information:
Due to the nature of the role providing on-site support and services at our Central Edinburgh-based office, hybrid
working does not apply to this post.
The hours of work are 12 per week / 4 hours per day during school term time, Monday to Thursday. Monday and Thursday
are essential working days, the remaining time may be worked between that as agreed with the successful
candidate.
This is a physically active role involving standing, packing, handling stock, moving equipment and preparing orders
for dispatch. It can involve moving and lifting boxes weighing up to 20kg following appropriate training and
safe working practices. Manual handling training will be provided.
The post may involve occasional travel within Scotland and out of office hours work from time to time including
evenings and weekends.
A driving licence is desirable but is not essential.