Service Delivery Manager
- Full time
- £38,500 – £42,500
- On site/Hybrid/Remote: Flexible within Scotland. Home-based, blended or fully office based (from our office in Edinburgh).
- Closing 20th May 2026
- Advertised from 12th May 2026
- 37.5 hours a week
Role
We’re looking for a Service Delivery Manager to lead our Hub, Advice and Technical teams within Business Energy Scotland. This is a key leadership role with responsibility for delivering high-quality support to businesses and ensuring the service runs effectively day to day.
You’ll work closely with Assistant Programme Managers to support and develop their teams, helping them deliver consistently excellent advice and customer service. You’ll also play a central role in improving how the service works, identifying opportunities to enhance performance, streamline processes and strengthen the customer journey.
The service is delivering strong outcomes for businesses across Scotland. However, as user needs and expectations continue to evolve, there is a clear opportunity to build on this success; adapting how we deliver, improving the customer experience and ensuring we remain responsive, relevant and impactful.
This role is about more than operational delivery. You’ll help shape a positive, learning-focused culture, embed continuous improvement and support behavioural change; both within the team and in how we support businesses to act on energy-saving opportunities.
The team
Business Energy Scotland supports small and medium-sized businesses across Scotland to reduce energy use, lower costs and cut carbon. We provide practical advice, technical support and access to funding to help businesses take action.
Our team brings together a mix of skills across advice, technical delivery and customer engagement. We work collaboratively, support each other to improve, and focus on delivering a high-quality service that makes a real difference.
What you will do
- Provide day-to-day leadership for Advice and Technical teams, supporting Assistant Programme Managers to coach and develop their people
- Lead on service performance, quality and operational efficiency, ensuring a strong customer experience
- Oversee resource planning and performance management, aligning capacity with demand
- Manage operational risks and support continuous improvement across processes and delivery
- Work with colleagues to design and implement improvements to the service and customer journey
What you will bring
- Proven leadership experience of multi-skilled teams, including supporting and developing managers or supervisors to effectively coach others
- Strong technical knowledge of energy efficiency, low carbon heat and renewable technologies, with the confidence to guide teams and ensure high-quality, accurate advice
- Experience leading operational delivery at scale, including performance management, KPI tracking and maintaining consistent service quality
- Excellent analytical and problem-solving skills, with experience using service design or continuous improvement approaches to identify, prioritise and deliver the highest-impact changes
- Ability to lead behavioural and culture change, creating a positive, inclusive and learning-focused environment that empowers teams, supports innovation and drives ongoing improvement
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work where you thrive
At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
We’ll support you with:
- Generous holiday (25 days + bank holidays + extra Christmas leave)
- True flexibility in how and where you work
- Strong pension & life assurance
- Enhanced family leave
- Green travel perks (EV scheme, cycle to work)
- Professional development support
- Yearly wellbeing allowance
These are just some of the benefits we offer. Want to know more about how we make flexibility real? Check out our Benefits and Culture page.
Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.
Application notes
For further information and to apply, please visit our website.
Closing date 20 May 2026
Intended interview dates, either week commencing or exact date (please note, this is subject to change) 01 June, 2026
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Family Liaison Officer - Transport to Employment
- Full time
- £29,465
- On site: Based in Clackmannanshire and Grangemouth
- Closing 31st May 2026
FEL Scotland is looking for a Family Liaison Officer - Transport to Employment.
This project recognises that transport is often a barrier that prevents parents from working or training. As Family Liaison Officer, you will work directly with parents and carers who want to work or undergo training but are held back by transport problems. Working closely with our School Active Travel Hub Officers, employability services and family support partners, you will help provide practical, short term transport support where transport is the missing link to employment.
This role has three main aims. You will help parents get to work or training by solving transport problems; support wider child poverty reduction by improving family income and stability; and generate learning about what transport support works and how it can be embedded in future services.
We are looking for someone with strong people skills and the ability to work sensitively with families and understand the challenges they may face. Experience linked to employability, family support, transport access, schools or community hubs would be valuable, but we welcome applicants from a range of backgrounds.
You will be based mainly in schools and community settings across Clackmannanshire and Grangemouth, working closely with School Active Travel Hub Officers, employability services and family support partners. You may occasionally work evenings or weekends to support families.
We offer a supportive and flexible working environment, generous annual leave, pension contribution, training opportunities and family-friendly policies.
Communications and Engagement Officer
- Full time
- £28,000 – £32,000
- Hybrid: Perthshire (average one day a week in Perth)
- Closing 5th June 2026
Perth and Kinross Countryside Trust (PKCT) is looking for a creative and strategic Communications and Engagement Officer to help raise awareness of our work connecting people and nature across Perthshire. This is a hands-on and purposeful role for someone who can turn ideas and impact into inspiring stories that attract support, strengthen partnerships, and grow our reach.
Working closely with the CEO and wider team, you’ll shape PKCT’s communication strategy and lead activity across digital, media and community channels. You’ll bring strong writing and organisational skills, a flair for storytelling, and a belief in the power of clear communication to deliver real change for people, wildlife and the environment.
Come and help us get people into the heart of the countryside and the countryside into the hearts of people.
Climate Hubs Scotland Network Facilitator
- Full time
- £45,000 – £50,000
- Hybrid: Scotland wide. Travel required. Hub to be determined dependent on successful applicant.
- Closing 15th May 2026
This is a Scotland-wide position and is facilitated by ECCAN only for the purposes of this job advert. The successful applicant will be hosted by their local Climate Hub.
Role will be hosted and supported by one of the climate action hubs, who will offer line management, IT, and other support. Arrangements will be shaped around the postholder. The postholder will work with all hubs and the Scottish Government.
Description of the Climate Hubs Scotland
The national network of 24 Climate Hubs across Scotland aims to provide communities with the capacity and confidence to shape and deliver locally relevant climate action that supports Scotland’s transition to a net-zero, climate-resilient future. Hubs operate as locally rooted, flexible, place-based structures that adapt their models and activities to local priorities and contexts. While the scale and structure of delivery may vary, all hubs share the overarching objectives of building local capability and motivation for climate action and supporting communities to develop and implement climate projects.
The climate hubs are run by local third sector organisations. They vary in size and scale, and employ different models of working, including partnership models.
Purpose and outcomes of the role:
To work with the climate action hubs and Scottish Government to develop and take forward collaborative actions across the national Hub network and to achieve the following strategic outcomes:
- The Climate Hub network is better able to share information, work together and support each other.
- The network is better connected, with each other, with key partners, and others to ensure that the knowledge of climate action hubs and the communities they serve is used effectively.
Oversight:
The Scottish Government and the lead hub will work with the successful candidate to develop a work plan. Priorities and the work plan will be shaped by the wider climate hub network.
The post holder will be required to provide updates to the Scottish Government and the network on a regular basis. The post holder will work closely with all hubs and in particular with staff supporting national priorities.
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The Communications Lead role is a delivery-focused position responsible for planning, coordinating and implementing agreed external communications activity for Plan Vivo. The role supports visibility, clarity, and consistency across channels, and plays a key part in translating agreed priorities into well-managed communications plans, outputs, and campaigns, without owning organisational strategy, advocacy, or public affairs.
Applicants must have the legal right to live and work in the UK. This is a hybrid (office/home-based) role with an expectation for regular presence (at least once per month) in our Edinburgh-based office.
What does the role involve?
- External communications delivery and planning;
- Content coordination and production;
- Digital channels and performance;
- Events and campaigns coordination;
- Media support (delivery only);
- Internal coordination.
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