Carers of West Dunbartonshire is an innovative and value-based charity, which supports those over 18 years who look after a family member or friend due to illness, disability, frailty or addiction.

The successful candidate will be part of our existing, dynamic Carer Support Team. You will be responsible for assisting carers to access a range of support which will help them to manage their caring role.

You will be a highly motivated individual who, ideally has experience in Community Care and a good understanding of the issues relating to unpaid adult carers.

Lanarkshire Carers is recruiting a dedicated Carer Support Worker to join our professional and committed carer led organisation.

The successful candidate will contribute to the delivery of high-quality information, advice, and support services, helping to improve outcomes for carers throughout Lanarkshire.

This is a full-time position (35 hours per week), worked flexibly to include occasional evenings and weekends to meet the needs of carers.

Lanarkshire Carers is a progressive organisation where you will be supported, valued and well rewarded. Carer Support Workers salary is Grade 4, SCP 12-14b, £30,941 - £33,905.

What are we looking for?

If you are a positive, caring, responsive, hardworking and professional practitioner who shares our values and our commitment to providing excellent unpaid carer services and support across Lanarkshire, please read on. The role of a Carer Support Worker is demanding and diverse, requiring an organised and skilled approach to manage different

workstreams, individual caseloads and new referrals on a daily basis. Others including staff and volunteers within the organisation will look to you for ideas, direction, solutions and innovation. This is a direct carer facing role and you will engage with unpaid carers in person, individually, in groups, in communities, in our premises, on the phone and online.

We operate public offices and outreach activities; carers contact us in many different ways.

Lanarkshire Carers is a digitally enabled organisation, and you will be able to demonstrate the required skills in all aspects of your work. We are looking for people who understand the culture and value of this sector and nature of job roles within a carer led organisation.

Who are we looking for?

You will have a relevant qualification in health or social care and preferably some work experience relevant to this post. We will also consider someone who is qualified by work and other experience with demonstrable and relevant skills. You must have a good understanding of the impact of caring and the issues unpaid carers face. You will have experience of providing individual and group work support and case management delivering person-centred, strength based and outcome focused approaches.

Lanarkshire Carers

Lanarkshire Carers is a well-established, award winning carer led organisation built on a vision to work with and for carers to develop and deliver services that make a positive difference to their lives. A value-based organisation, our mission is to ensure that carers in Lanarkshire are identified, well informed, involved, supported, and empowered. We deliver information, advice and direct support services that enable unpaid carers to continue to care, whilst maintaining their own health and wellbeing.

For more information see the job description for the post.

Staff values and benefits

Our Board of Directors is committed to making Lanarkshire Carers a great place to work.

Lanarkshire Carers works flexibly and is a carer positive employer. A generous annual leave and public holiday allocation provides 37 days leave, rising to 42 days with increased length of service. A workplace pension scheme is available along with group life and critical illness cover and other benefits. We offer an Employee Assistance Programme and also Credit

Union Membership. Our staff learning and development programme ensures you have access to continuous professional development, with progression routes across the organisation.

Lanarkshire Carers is an Equal Opportunities employer and all applicants for posts receive equal treatment irrespective of ethnic origin, gender, disability, religion, sexuality, and age.

Additional Information

Please visit our website lanarkshirecarers.org.uk for more information about Lanarkshire Carers where you will also find our annual report for 2023/2024. This provides a good overview of our work and job roles. Our staff team, many of whom are carers themselves, are committed to making caring a positive experience.

Post holders require a countersigned membership of the PGV scheme.

Post holders will be based between our centres in Hamilton and Airdrie, and localities throughout Lanarkshire. Working from home/hybrid working may also be required.

All staff work on an outreach basis in community, health and social care venues across Lanarkshire.

Carers of East Lothian is a values driven local charity making a real impact in the community supporting adults who care for family and friends. We have an excellent reputation, recently gaining recognition through the Carers Trust ‘Excellence for Carers’ Award and have recently secured the contract to deliver adult carer services across East Lothian for an initial two-year period and a total period of up to six years, to 2031. We are a Carer Positive Exemplary employer, as well as being Disability Confident Committed and a Living Wage employer.

Key Responsibilities:

• Lead and supervise Carer Support Workers and the Welfare Rights Coordinator.
• Support staff to manage caseloads effectively and provide guidance on complex cases.
• Triage new referrals and prioritise carers most in need.
• Allocate caseloads and monitor workload across the team.
• Support staff development through training, mentoring, and continuous improvement.
• Monitor and audit case files to ensure accuracy, timeliness, and compliance with safeguarding and data protection standards.
• Implement quality assurance processes and address gaps in service delivery.
• Ensure adherence to organisational policies and best practice guidelines.
• Represent carers’ needs in local and national forums.
• Track team performance against KPIs and service targets.
• Produce reports on caseload management, service outcomes, and team effectiveness.
• Identify trends and recommend service improvements.
• Ensure staff follow HR policies and organisational guidelines.
• Build strong relationships with health, social care, and voluntary sector partners.
• Represent the organisation at meetings and advocate for carers.
• Contribute to service improvement projects and strategic planning.
• Work closely with the Innovation & Improvement Manager to promote best practice.
• Ensure accurate and timely recording for monitoring, evaluation and reporting.
• Maintain high standards of confidentiality and data protection.
• Follow CoEL policies including safeguarding and lone working.
• Participate in staff meetings and organisational development activities.

About The Carers Hub

Glasgow East End Community Carers is a registered charity which provides support to carers in the East End of Glasgow. The organisation has 2 areas of operation;

• The Carers Hub (an independent Carers Centre)
• Homecare Service - operates as a social enterprise.

The Carers Hub provides ongoing support to carers via a range of services, activities and support.

About Play-Sense

Our Play-Sense play group is a group for parents and their pre-school children with disabilities. The group runs weekly for 2 hours in a safe, fun environment where both parents and their children will benefit from increased communication and play, being with others in a similar situation and parents will get a break from full-on caring.

The Play-Sense group has been appreciated by parents who have told us that their children enjoy our messy play, sensory art and music sessions and benefit from our sensory room which they have access to during the play group time.

Who Comes to Play-Sense?

Parents and their pre-school children who have a range of disabilities or additional needs including several who are autism.

Our group has also previously been attended by those who are asylum seekers and from a range of different nationalities including African, Chinese, Korean and Polish.

About Family Nights

Family Night is a time when we provide the childcare and parent/carer get the chance to have a chat and a break. A light meal is provided for the kids. This group usually meets on the 3rd Thursday of the month from 5-6.30pm.

Who Comes to Family Nights

Parent/carers and their children of all ages who have a range of disability or additional support needs including several who are autism. Siblings are also welcome. It has become a friendly community where parents can get peer support and children can play and interact with others.

Who we are looking for

Sessional worker for

• 4 hours each Tuesday morning, £10.90/hour
• 3 hours once a month on a Thursday evening.
• Seasonal trips and activities during school holidays.

We are looking for experienced, reliable childcare workers who enjoy working with children and would like sessional work. Candidates must be committed to equality of opportunity and enjoy working with families from all backgrounds. Experience of working with children with autism and other additional support needs is helpful but not essential.

Please see attached Job Description or call Ruth Forsythe, Carers Hub Manager on 0141 764 0550 for further information.