This is an exciting opportunity to be part of our West Central Services to positively impact on the lives of children, young people and their families, building empowering relationships to address the various, often complex challenges they face. These are innovative services, working alongside children and their families within communities across West Central Services providing whole family support which is easily accessible and non-stigmatising. We listen and learn from children and families to develop the service alongside our partners.

We adopt a relational and restorative approach which helps families to strengthen relationships and reduce emotional distress. We invest in reflective and trauma-sensitive practice which guides workers to develop a relationship with family members characterised by trust, respect, honesty, compassion and an open communication, placing the voice of children, young people and their families at the centre of the support.

Our main Children First base is in Glasgow, but as a key member of our wider leadership team across Glasgow, Inverclyde, South Lanarkshire and Renfrewshire, you will oversee a range of services and some travel would be expected across these areas.

In this position you will play a crucial role in the on-going learning and development of the service and contribute to how we continue to best meet the needs of families across Glasgow and our other services/areas. Building relationships and the ability to communicate effectively internally as well as with external partners and agencies is at the heart of everything you will do.

You should have experience of working in a leadership capacity; of offering reflective support and/or supervision to a team of volunteers/staff/students and able to confidently respond to and manage risk.

Families are facing increasing challenges which makes this is a demanding role requiring tenacity, commitment and flexibility. No two days are the same!

If you have a passion for working alongside families, have experience of keeping children safe, are committed to restorative approaches, and have a professional qualification in a relevant area such as Social Work, Teaching or equivalent in Child Care/Social Care or related area, accredited counselling qualification, or other relevant qualification at SCQF level 9 or higher, then we want to hear from you. Nb- Please see related documents, for full description of qualification requirements.

Base

We currently have a community base in the Pollok area of the southside of Glasgow. The role involves meeting partners and familiesin their local communities in Glasgow and our other services/areas. Due to the needs of the service, this is a fully office/community-based role.

Wellbeing

Your wellbeing is important to us; we will support you to work in a way that gets the job done but maintains a healthy work life balance. We will provide connection with the rest of the organisation including regular support from the local Service Manager and Assistant Director.

Salary, Conditions, Pension & Benefits

We will offer you a competitive salary, generous annual leave entitlement (40 days inclusive of 7 public holidays, pro rata), flexible working opportunities and a contributory pension scheme.

We also provide additional comprehensive benefits including cycle to work scheme; access to a credit union and a cash health care plan-including an Employee Assistance Programme (EAP)

Further Information

This a permanent role of 35 hours a week, to be worked flexibly, including some weekends/evenings.

Would you love to support community organisations to become more resilient? Do you have experience of managing programmes or grant funding?

We are looking for a motivated and committed individual to lead on the delivery and development of our key programmes that support development trusts to strengthen their organisations, build resilience and increase their impact in communities across Scotland.

This role is office-based, working in DTAS’ offices in Edinburgh but with the potential for some home working.

Resolve ASL Mediation sits as a part of the Services, Participation and Policy department within Children in Scotland, alongside Enquire, the national Additional Support For Learning Helpline, and the Children’s Views Service which supports children with additional support needs to share their views in formal, adult-led disputes. The department also includes our Policy and Participation teams.

Established in 2004, Resolve is currently the largest independent mediation provider to the education community in Scotland. Our service supports parents, carers, children and local authorities to explore options and rebuild relationships in situations where there is disagreement around a child’s education and access to support.

We have a strong reputation built on many years of experience and success helping resolve conflict in education. Our core service has an emphasis on building trust and understanding to promote and support effective relationships and good communication.

Our team has a wide range of knowledge on additional support for learning legislation and the Scottish education landscape. Working with a team of skilled sessional mediators, the service is managed and delivered by the Service Manager and Senior Officer.

We are looking for an experienced and motivated Senior Mediator to join our team and help us deliver Resolve’s mediation services across 15 local authorities in Scotland.

As Senior Mediator you will carry a mediation caseload and provide guidance and supervision to our team of sessional mediators and help us continue to promote and develop Resolve as a service. When required you will recruit, train and mentor new sessional mediators.

As required you will support Senior Officer with day-to-day case management to scope out incoming referrals and allocate to the mediators, liaise with parents/carers and local authority representatives, and ensure that all data trackers are kept up to date.

About Children in Scotland

Giving all children in Scotland an equal chance to flourish is at the heart of everything we do.

By bringing together a network of people working with and for children, alongside children and young people themselves, we offer a broad, balanced and independent voice. We create solutions, provide support and develop positive change across all areas affecting children in Scotland. We do this by listening, gathering evidence, and applying and sharing our learning, while always working to uphold children’s rights.

Our range of knowledge and expertise means we can provide trusted support on issues as diverse as the people we work with and the varied lives of children and families in Scotland.

Diversity

Children in Scotland values the contribution of all our staff, whatever their background. Our recruitment decisions are based on fair, open processes, with appointment on merit. We welcome applications from everyone.

This is a key new role in Beira’s Place where your expertise as a supervisory practitioner gained from your provision of trauma informed support services, will be utilised to directly provide high quality line management to Support Practitioner front line staff. Working under the supervision of the Support Services Co-ordinator, you will be a first point of contact to staff, providing support, advice, supervision, direct leadership and case management oversight.

This work will include safeguarding, operational & risk management and overseeing individual performance to ensure high standards of practice, continuous improvement and enhancement of practitioner standards in line with service objectives.

It is expected that this post holder will have substantial frontline experience in working with and supervising staff providing support services to women impacted by sexual violence and other forms of gender-based violence.

This role requires strong leadership and a stated commitment to providing direct support services to women from aged 16 years, in a single sex, women only environment.

The Team Leader will be directly supervised by the Support Service Co-ordinator and will work closely with the Senior Management Team to help maintain the working principles, objectives and policies of Beira’s Place including to:

• Provide effective daily leadership & line management to Support Practitioners ensuring high standards of trauma-informed practice and services are delivered to women who are survivors of sexual violence, abuse and exploitation.
• Support the Support Service Co-ordinator to ensure smooth operating practices and procedures.
• Contribute to service delivery in accordance with the organisation’s ethos, policies and procedures by providing effective case and performance management, promoting safety and well-being for staff and service users alike.
• To provide reflective practice sessions in addition to existing internal and external staff support provision, to ensure high quality of standards and highlight areas of improvements.
• To recommend to the Support Service Co-ordinator a schedule and focus for service specific practice development sessions for workers, setting clear expectations of such sessions and how these developments positively impact practice and support staff wellbeing & development.
• To support the robust information gathering and evidence-based reports with the Support Service Co-ordinator, and for the CEO to report to the Board of Directors at their meetings.
• Attend internal or external meetings as appropriate to the post, as well as participating in regular internal and external supervision meetings.
• Participate in an ongoing programme of training and continuous personal and professional development to ensure that skills, knowledge and working practices are up to date and evidence based.
• Any other duties relevant to the post of Team Leader as directed by the Support Service Co-ordinator or Senior Management Team.

Requirements

The Team Leader will have a high level of professional experience working in sexual/gender-based violence services at both practitioner and management level and experience in supporting a team of Support Practitioners. They will also have extensive experience in staff supervision, delivery of support services, workforce development and performance management of support staff.

Duties

The duties of the Team Leader post will be to:

• Provide support and supervision to Support Practitioner staff, ensuring all operational service delivery processes are implemented effectively.
• Monitor cases and workloads of Support Practitioners to ensure that services are delivered in a supportive and safe environment for staff and service users.
• Work closely with the Support Service Co-ordinator and Support Service Administrator to ensure that the service is effectively delivered, with referrals and service users being responded to in a trauma informed and timely manner.
• Contribute to the identification & development of Support Practitioners overall training and development plans.
• Work closely with relevant staff to manage and minimise waiting times for service users.
• Contribute to regular team meetings, peer support meetings and facilitate individual support & supervision sessions.
• Meet regularly with the Support Service Co-ordinator, Support Service Administrator and Senior Management Team.
• Assist and participate alongside the Senior Management Team in the recruitment and induction of support staff.
• Provide input into the effective monitoring and evaluation of the organisation’s support services.
• Record and pass on any safeguarding issues or concerns raised by staff as a priority.
• Report any risk in relation to Health & Safety, confidentiality, GDPR, etc as soon as possible to the CEO or member of the Senior Management Team.
• Ensure the maintenance of accurate records in OASIS in accordance with best practice and the organisation’s policies.
• Assist with the improvement of organisational policies and procedures as appropriate.
• Liaise with external agencies, building and sustaining multi-agency partnerships as required.
• Reporting directly to the Support Service Coordinator for regular supervision and providing updates on the support service and any issues that may be occurring.
• To carry out any other duties relevant to the post of Team Leader as directed by the line manager or Senior Management Team.