Who we are

Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.

Alzheimer Scotland is committed to Fair Work and to enabling an environment of trust, personal growth, integrity, wellbeing and respect. We encourage creativity and innovation as we strive to continually improve the ways we support people with dementia, their families, and carers. We actively promote ‘employee voice’ and engagement and advocate continuous development across all our teams, providing opportunities to learn in an environment that is safe and supportive.

What you’ll do

This key role will provide comprehensive and robust administration support to our busy office in Glasgow. The role will support all aspects of administration, reception, call handing as well as providing general office support to ensure the smooth running of the office. The role will also be responsible for administration to support other portfolios, as well all aspects of our work in our premises and will be flexible in nature to adapt to the priorities of the charity at any set time.

What you’ll have

You’ll have at least one year’s experience of providing administrative support within a busy office or similar environment, although above all you will have high attention to detail, adopt a flexible approach and a willingness to undertake a wide and varied range of tasks. We’re looking for someone who has the confidence to operate within a team and engage with people at all levels, internally and externally. You’ll have excellent IT skills and be confident in using all Microsoft Office packages as well as knowledge of how an office operates on a daily basis.

We’d be delighted to hear from you if you are interested and excited by reading about this opportunity and have the necessary skills and experience to undertake this role.

Job Purpose:

To co-ordinate and develop the services of Fool On and support the Board to realise their ambitions for the organisation.

Main Duties:

Develop and maintain quality administrative and financial systems and procedures for the effective operation of Fool On, under the direction of the Board.

Keep accurate records of all financial transactions and ensure related documentation is kept.

Promote & develop Fool On’s Services.

This is a key new role in Beira’s Place where your expertise as a supervisory practitioner gained from your provision of trauma informed support services, will be utilised to directly provide high quality line management to Support Practitioner front line staff. Working under the supervision of the Support Services Co-ordinator, you will be a first point of contact to staff, providing support, advice, supervision, direct leadership and case management oversight.

This work will include safeguarding, operational & risk management and overseeing individual performance to ensure high standards of practice, continuous improvement and enhancement of practitioner standards in line with service objectives.

It is expected that this post holder will have substantial frontline experience in working with and supervising staff providing support services to women impacted by sexual violence and other forms of gender-based violence.

This role requires strong leadership and a stated commitment to providing direct support services to women from aged 16 years, in a single sex, women only environment.

The Team Leader will be directly supervised by the Support Service Co-ordinator and will work closely with the Senior Management Team to help maintain the working principles, objectives and policies of Beira’s Place including to:

• Provide effective daily leadership & line management to Support Practitioners ensuring high standards of trauma-informed practice and services are delivered to women who are survivors of sexual violence, abuse and exploitation.
• Support the Support Service Co-ordinator to ensure smooth operating practices and procedures.
• Contribute to service delivery in accordance with the organisation’s ethos, policies and procedures by providing effective case and performance management, promoting safety and well-being for staff and service users alike.
• To provide reflective practice sessions in addition to existing internal and external staff support provision, to ensure high quality of standards and highlight areas of improvements.
• To recommend to the Support Service Co-ordinator a schedule and focus for service specific practice development sessions for workers, setting clear expectations of such sessions and how these developments positively impact practice and support staff wellbeing & development.
• To support the robust information gathering and evidence-based reports with the Support Service Co-ordinator, and for the CEO to report to the Board of Directors at their meetings.
• Attend internal or external meetings as appropriate to the post, as well as participating in regular internal and external supervision meetings.
• Participate in an ongoing programme of training and continuous personal and professional development to ensure that skills, knowledge and working practices are up to date and evidence based.
• Any other duties relevant to the post of Team Leader as directed by the Support Service Co-ordinator or Senior Management Team.

Requirements

The Team Leader will have a high level of professional experience working in sexual/gender-based violence services at both practitioner and management level and experience in supporting a team of Support Practitioners. They will also have extensive experience in staff supervision, delivery of support services, workforce development and performance management of support staff.

Duties

The duties of the Team Leader post will be to:

• Provide support and supervision to Support Practitioner staff, ensuring all operational service delivery processes are implemented effectively.
• Monitor cases and workloads of Support Practitioners to ensure that services are delivered in a supportive and safe environment for staff and service users.
• Work closely with the Support Service Co-ordinator and Support Service Administrator to ensure that the service is effectively delivered, with referrals and service users being responded to in a trauma informed and timely manner.
• Contribute to the identification & development of Support Practitioners overall training and development plans.
• Work closely with relevant staff to manage and minimise waiting times for service users.
• Contribute to regular team meetings, peer support meetings and facilitate individual support & supervision sessions.
• Meet regularly with the Support Service Co-ordinator, Support Service Administrator and Senior Management Team.
• Assist and participate alongside the Senior Management Team in the recruitment and induction of support staff.
• Provide input into the effective monitoring and evaluation of the organisation’s support services.
• Record and pass on any safeguarding issues or concerns raised by staff as a priority.
• Report any risk in relation to Health & Safety, confidentiality, GDPR, etc as soon as possible to the CEO or member of the Senior Management Team.
• Ensure the maintenance of accurate records in OASIS in accordance with best practice and the organisation’s policies.
• Assist with the improvement of organisational policies and procedures as appropriate.
• Liaise with external agencies, building and sustaining multi-agency partnerships as required.
• Reporting directly to the Support Service Coordinator for regular supervision and providing updates on the support service and any issues that may be occurring.
• To carry out any other duties relevant to the post of Team Leader as directed by the line manager or Senior Management Team.

We have an exciting opportunity for two people to join our Midlothian Community Mental Health and Wellbeing Team. This post is fixed term and is funded by Midlothian Health and Social Care Partnership.

The successful applicant will use their own lived experience to engage with people facing mental health difficulties and deliver time-managed, outcome focused one-to-one support. You will work in a person-centered, trauma informed and strength-based way, supporting people with a range of issues important to their mental health and well-being.

One-to-one support will be delivered in various community venues across Midlothian, occasionally also by phone or on video platforms such as Zoom, to ensure accessibility and flexibility.

You will have excellent communication, IT, administration, and organisational skills, and you will develop and maintain positive and effective working relationships with a range of stakeholders, key partners, and relevant professionals.

You will be office based, travel is required across Midlothian and flexibility in working hours will also be expected to meet the needs of people we support.

If you have experience in these areas and are passionate about supporting people and helping them to improve their mental health, we’d love to hear from you! If you would like to discuss this opportunity further, please contact Krzysztof Nowak by email @ krzysztof.nowak@health-in-mind.org.uk