Are you passionate about making a real difference in the lives of families affected by imprisonment? Are you a skilled leader with a heart for helping others and a head for managing vital services? If so, we want to hear from you!

The Role:

At Families Outside, we're the only national charity in Scotland working solely to support families affected by imprisonment. Our Helpline is often the first point of contact for families impacted by imprisonment, and we're looking for a Support & Information Services Manager to help lead this service.

Within the Support & Information Services Manager role you will:

• Lead and contribute towards the delivery of our national service through managing and coordinating our Helpline, ensuring it is always adequately staffed, supervised, and operating to the highest standards of care and confidentiality.
• Inspire and support our dedicated team, providing regular line management and supervision.
• Drive quality and innovation of our service, utilising data and feedback to help us continue to shape how we support families.
• Ensure families impacted by imprisonment have access to a range of support and information.
• Be a voice for families, and work to promote and represent Families Outside at key events and forums, ensuring the voices and experiences of families are heard where they matter most.

About You:

We’re looking for a compassionate and skilled individual to join our team in supporting families affected by imprisonment.

The ideal candidate will bring excellent communication, organisational, and leadership skills, along with the ability to manage pressure, prioritise effectively, and work both independently and as part of a team. They will be empathetic, non-judgemental, and aligned with our mission—someone who can build trust, maintain boundaries, and support families with professionalism and care.

If you’re passionate about making a difference and committed to continuous learning, we’d love to hear from you.

Why Join Us?

A supportive, values-led organisation

• The chance to make a meaningful impact for families impacted by imprisonment in Scotland
• Opportunities for personal and professional development
• Be part of a passionate, close-knit team with a shared purpose

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.

This isn’t just a job — it’s a lifeline.

Help us make sure no family faces the impact of imprisonment alone.

Staff Benefits:

• 25 flexible leave days plus 10 public holidays
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.

Roles and responsibilities:

The Development Worker for the Lone Parent Positive Workplaces Programme will provide support and guidance to lone parents in securing, maintaining and advancing employment opportunities. The role involves creating and inclusive, supportive work environment for lone parents, ensuring they have access to resources and networks that enable them to balance work and family responsibilities successfully. Working collaboratively as part of the national project to test and demonstrate opportunities and contribute to the wider objectives.

The position is offered on a 0.6 FTE basis (21.75 hours per week). This role will be home-based but will require travel to Edinburgh and/or other parts of Scotland for in-person meetings as required.

Are you passionate about making a real difference in children's lives through impactful policy and public affairs engagement? Are eager to develop your skills working with Scottish Government, MSPs, and other key decision-makers in Scotland? If so, we want to hear from you.

Barnardo's is looking for a Policy & Public Affairs Officer (Scotland) to help shape our influencing in Scotland. This is a fantastic opportunity for someone eager to build on their existing knowledge and experience with policy influencers in Scotland while playing a pivotal role in creating positive, lasting change for children, young people, and families.

In this role, you'll work closely with our Senior Policy and Public Affairs Lead (Scotland) to implement our influencing plan. You'll help raise Barnardo's Scotland's profile among key stakeholders and policy influencers. You'll be involved in:

• Monitoring key developments within the Scottish policy landscape
• Managing relationships and liaising with stakeholders at all levels
• Conducting research and producing reports to support our policy objectives
• Supporting reactive policy work to respond to emerging issues
• Organising events to showcase Barnardo's vital work and engage decision-makers

Your efforts will ensure that the voices of children, young people, families, and our services are central to our influencing activities in Scotland.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description. This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

About Aberlour Sycamore Children’s Houses

Aberlour Sycamore Services’ vision is to provide warm, loving homes for children where everyone learns, laughs, grows into their future and is treasured always. Sycamore services are widely recognised in Scotland for providing a range of quality therapeutic residential houses for some of the most vulnerable children and young people in the country. The Service is a national resource and as such receives referrals from throughout Scotland.

What we are looking for....

We are looking for an individual who can integrate seamlessly into our existing team, working alongside it and relief adults to support excellent service delivery. We are looking for a Residential Worker to work 37.5 hours per week to work within our homes in Dunfermline and Kirkcaldy. You will work as part of a residential rota including early, late, sleepovers and weekend shifts. You will have a knowledge and understanding of the importance of attachment, trauma and how this can impact on an individual’s development. At times our children express their distress through their behaviour and the role can be emotionally and physically challenging; we are therefore looking for someone who is resilient, understands that behaviour is a means of communication and is trauma responsive.

You will be skilled in building therapeutic relationships with the children, young people and young adults to enable them to feel safe, loved and cared for.

You must have the ability to quickly build your relationships with the adults within the house. The nature of the role is such that whilst joining a team for one house, you may be asked to support one of our other homes and you may also be supporting young people to attend school or participate in other learning programmes. You must therefore be able to quickly adapt to the different working environments.

You will be comfortable with working within Aberlour’s culture embracing respect, integrity, innovation and the ability to challenge. You must be able to be an exceptional role model for other staff and the young person.

Undertaking the role of Residential Worker will afford you the opportunity to develop and build on a range of transferrable skills which are valued in a range of employment: you will be able to demonstrate excellent flexibility and adaptability with exceptional interpersonal skills, ability to work with different teams and different children, young people and young adults living within our Sycamore Houses.

To have a look at our values to understand more about what we are looking for from our employees click here

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. At Aberlour we have strong values - Respect, Integrity, Innovation and Challenging - which influence our everyday work. If you choose to apply for this role please tell us about your values in your supporting statement.

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity here

Aberlour is committed to the safeguarding and welfare of all our service users and uses a thorough and rigorous recruitment and selection process including PVG Scheme checks to ensure this commitment is not compromised.