To provide high quality advice and representation to individuals and families on income maximisation, welfare benefits, debit, housing and money, in line with the Scottish National Standards for Information and Advice Providers.

The advice will be provided within a range of settings from GP surgeries, schools, Mental Health & Recovery Hubs and local community venues.

By joining our team, you will be helping alleviate poverty and improve individuals, families and children’s lives and ensure our Vision is fulfilled, in that no one in our communities endures hardship.

Role and Responsibilities

Advice

• Provide high quality accurate advice, information and representation in line with the Scottish National Standards for Information and Advice Providers.

• Build positive trusting relationships with individuals and families requiring advice.

• Conduct interviews with clients either in person, telephone or virtual.

• Maintain accurate records and fully utilise the Advice Pro recording system.

• Manage and maintain ongoing advice casework.

• Communicate effectively with third parties on behalf of the client.

• Signpost people to relevant specialist support services where appropriate.

• Maintain accurate computer records in line with CHAI procedures and ensure all client mandates are in line with Data protection legislation.

• Provide consultation support to other professionals on advice.

Service Development

• Support the development of services within their various locations, through maintaining positive relationships with our partner organisations, health care professionals, community link workers, social workers, and support workers.

• Promote the service and represent CHAI to other agencies.

• Deliver training or briefing sessions to help other professionals understand the welfare system and how they can support individuals.

• Prepare as required reports on the outcomes and impact of the service to the Service Manager and Partners.

Personal Development

• Actively participate in all training sessions provided.

• Maintain up-to-date knowledge of development in welfare benefits, debt issues and housing issues and participate in any training and activities.

• Keep accurate individual training records.

Organisational

• Adhere to the policies and procedures of CHAI.

• Actively participate in Team and Organisational meetings

• Participate in the development of CHAI services.

• Feedback on the review of organisational policies and procedures.

• Promote and represent CHAI services positively.

• Perform other reasonable related duties as required.

We offer the following

• Flexible working

• Access to Simply Health benefit plan

• 32 days annual leave (inclusive of public holidays)

• Enrolment to NOW Pension Scheme

• Extensive training programme

• Full and part time opportunities

• Supportive work environment

• Opportunities to improve services and make a difference

Do you want to help alleviate hardship and improve the lives of tenants and their families?

Between them, Manor Estates Housing Association and Muirhouse Housing Association Limited (MHA) providing over 1500 social rent homes and have subsidiary companies offering over 150 mid-market rental properties. Both associations have strong roots in their local communities and aim to provide the aim to provide high quality, affordable homes, and services for residents. To that end, they have contracted CHAI to provide a welfare rights service to their tenants to assist with advice and assistance on benefits and income maximisation.

Are you:

• Passionate and committed to making a meaningful difference for tenants and families;

• Able to quickly learn complex rules and legislation on welfare benefits;

• Able to grow trusting relationships in a range of settings;

• Understanding of people’s journeys and the challenges they have had in their lives, and how poverty can have an impact on them?

As an Adviser in CHAI, You will:

• Provide high quality accurate advice, information, and representation in line with the Scottish National Standards for Information and Advice Providers.

• Provide advice within a range of settings from on site at the associations’ offices, our offices and home visits.

• Conduct interviews with clients either in person, on the telephone or virtually.

• Facilitate better outcomes for tenants and their families which will help improve their financial situation and impact their tenancy and their contribution to their community.

We offer the following:

· Extensive training programme

· Flexible working

· Access to Simply Health benefit plan

· 33 days annual leave (plus six fixed public holidays)

· Enrolment to NOW Pension Scheme

· Supportive work environment

· Opportunities to improve services and make a difference.

Role overview

To improve the quality of life for neurodiverse children and young people living in the South West of the city. We provide group and one to one support, information, advocacy and advice to build families confidence and self-esteem. Working in partnership with statutory and other services including the city of Edinburgh council, Parent and Carer Support and Family Wellbeing team.

ORGANISATION PROFILE

Big Hearts Community Trust is the official charity of Heart of Midlothian Football Club. Based in South West Edinburgh, we aim to improve outcomes for individuals and families, using the power of football. We work across three key areas : Mental Health, Social Connections and Equal Opportunities.

We work closely with local and specialist partners to identify areas of need, understand where we can best add value and ensure our activities are designed and delivered effectively within the communities we serve. More information on our work can be found at bighearts.org.uk

Full details can be found on the job description below.

Working closely with the small team at SIDA, this post will promote the work of SIDA through the provision of high-quality digital communication to our members, external stakeholders and the general public, and provide logistical, digital and administrative support for a range of member events including our annual conference.

The Communications and Events Coordinator will develop engaging content for use across SIDA’s digital platforms, including SIDA Member Hub, and be proactive in finding new ways to share messages and reach a wider audience.

The post will contribute to a variety of projects and initiatives, and a willingness to collaborate and work closely and flexibly with colleagues is essential.

About Scotland's International Development Alliance

Scotland’s International Development Alliance is the membership body for everyone committed to creating a fairer world, free from poverty, injustice and environmental threats.

Our work facilitates connections in global development to improve impact and effectiveness for a range of actors including public sector bodies, third sector and international NGOs, private companies, universities and charitable trusts.

Our network has a uniquely global reach, with members working in more than 100 countries with a wide range of specialisms. We exist to improve the capacity, influence and effectiveness of those working on global development connected to Scotland through providing opportunities for networking, debate, training and promotion of good practice. We help members share their skills and learn from each other’s best practice to boost effectiveness of our members and their partners

SIDA has excellent working terms including a 4 day week working pattern.