Are you looking for a more rewarding career? Then why not become a Home Energy Scotland Technical Administrative Advisor? We are looking for an organised and enthusiastic person to join our team providing administrative help and support in delivering an exceptional service to our customers. Home Energy Scotland’s Technical & Outreach Team provides detailed, specialist energy efficiency and renewable technology advice to households to a wide range of customers throughout the southeast of Scotland.

You will carry out a wide range of administrative tasks to ensure effective delivery of technical advice services, including coordinating home visits, managing outbound queues and providing advice to householders over the phone and email. You will also be responsible for supporting the KPI’s associated to the Green Homes Network and to ensuring MCS installers are invited to join the Renewable Installer Finder.

Home Energy Scotland delivers free, impartial advice on energy efficiency, water efficiency, renewable energy and sustainable transport to householders, communities and organisations through a range of programmes. Home Energy Scotland is funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks has been involved in delivering the service for 14 years, and currently manages advice centres in South East Scotland and the Highlands and Islands.

About Us

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

SOUTH EAST SCOTLAND AREA MEETING (SESAM) of the Religious Society of Friends (Quakers) in Britain Scottish Charity Number SC019165 seeks a Meeting House Manager (full-time), or Managers on a job-share arrangement. Accommodation in a two-bedroom flat on the fourth floor of an adjoining tenement is available if required.

The role includes managing bookings and staff for the busy Quaker Meeting House in central Edinburgh.

SESAM is looking for a computer-literate self-starter with good administrative skills, flexibility, calmness under pressure and the ability to relate well to staff and those using the Meeting House. The Manager will need to be able to negotiate stairs and move furniture. Ideally the post-holder will be a member or established attender with a good knowledge of Quaker beliefs and practices, although we will also consider those in sympathy with Quaker values who can demonstrate the ability and willingness to explain Quakerism to visitors to the Meeting House and develop their own knowledge.

The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

We also carry out independent reviews of decisions that councils have made on community care and crisis grant applications under the Scottish Welfare Fund.

We have an additional role as the Independent National Whistleblowing Officer, the final stage for the process for those raising whistleblowing concerns about the NHS in Scotland.

We are looking to recruit a new Team Assistant to join our Improvement, Standards and Engagement (ISE) team. The post-holder will play a pivotal role in the effective running of our team by providing administrative support across all functions of the team. The role will involve management of all shared team email inboxes and administration associated with incoming emails. You will also provide important administrative support for work led by colleagues in the ISE team, such as supporting our Child Friendly Complaints project and our Engagement and Communications Team.

To be successful in this role, ideally you will have a minimum of 1 year's general clerical or administrative experience. You will be able to demonstrate an eye for detail, strong administration and organisation skills, accurate data input skills together with excellent interpersonal skills.

The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services. The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and our complaints process. This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO. Strong communication, administrative skills and an attention to detail are essential as the this role takes lead responsibility in setting up new complaints on SPSO’s complaint handling system.

To be successful in this role, you will have a minimum of two years’ experience of working in a frontline, customer-facing role, ideally with complaints handling. You will have good knowledge and experience of a customer services environment, ideally within a public service organisation under the Ombudsman’s jurisdiction. Strong administrative skills, attention to detail and experience of a range of IT applications is essential.