The Association of Chief Officers of Scottish Voluntary Organisations (ACOSVO) is a third sector organisation who's vision is to support excellent voluntary sector leadership in Scotland through our events, services and partnerships.

ACOSVO’s Members are the senior leaders (CEOs, Senior Managers and Chairs) of charity and voluntary organisations in Scotland.

We support our Members at all stages in their role through our events and services.

About the role

The team at ACOSVO seek a Member Services Officer to deliver support with membership and carry out work which supports our Members and services. With guidance from the Development Manager you will undertake work to maintain and develop our member services and occasionally projects. Customer services skills are required as you will be communicating with our Members and other people and organisations.

This is a fixed term role for 6 months, working 20 hours per week.

The working location for this role is hybrid working from home or our workspace at Greyfriars Charteris Centre at Pleasance Edinburgh. There may be occasions when you will work at other locations within Edinburgh and the central belt and these times will be arranged in advance.

We are happy to talk about flexible working such as location and when the hours are worked within our core hours of 8am-6pm Monday to Friday.

Please note that this role is not suitable for less than 20 hours or as a job share.

Reports to: Development Manager

Position within Structure: Team Member

Travel Requirements: Occasionally in Scotland and rarely in the UK

The Association of Chief Officers of Scottish Voluntary Organisations (ACOSVO) is a third sector organisation who's vision is to support excellent voluntary sector leadership in Scotland through our events, services and partnerships.

ACOSVO’s Members are the senior leaders (CEOs, Senior Managers and Chairs) of charity and voluntary organisations in Scotland.

We support our Members at all stages in their role through our events and services.

About the role

The team at ACOSVO seek a Membership Team Administrator to assist with membership delivery, support and services. With guidance from the Development Manager you will be acting as administrator for our member services and occasionally projects. Customer services skills are required as you will be communicating with our Members and other people and organisations.

This is a fixed term role for 6 months, working 15 hours per week.

The working location for this role is hybrid working from home or our workspace at Greyfriars Charteris Centre at Pleasance Edinburgh. There may be occasions when you will work at other locations within Edinburgh and the central belt and these times will be arranged in advance.

We are happy to talk about flexible working such as location and when the hours are worked within our core hours of 8am-6pm Monday to Friday.

Please note that this role is not suitable for less than 15 hours or as a job share.

Reports to: Development Manager

Position within Structure: Team Member

Travel Requirements: Occasionally in Scotland and rarely in the UK

Do you like to work as part of a compassionate, knowledgeable, and effective team?

Would you like to use your skills to support charities and contribute to autistic people and people with learning disabilities living flourishing lives?

If so, we have an opportunity for a Performance and Impact Advisor (PIA) with the autism and learning disabilities fund team. We are looking for a full time (35 hours per week) PIA to join our small team delivering this work on behalf of the Scottish Government Mental Health Directorate.

This team manages the Autistic Adult Support Fund and the Inspiring Inclusion Fund as well as supporting leadership work with the Scottish Government with a participation and engagement approach called the Leadership Framework. This involves supporting autistic people and people with learning disabilities to play an active role in policy development.

As a PIA you will support our Fund Managers to provide high quality support for funded groups and the Scottish Government, ensuring the best impact and learning from the funding. As part of a small team you will have a varied role, from reporting through to communications, event planning, research, and programme development. It also involves supporting the participation and engagement of individuals.

This position is suitable for people who like to work collaboratively, who can apply sound judgement, are driven by inclusion and equity, and have the confidence to ask questions, and take the initiative. The successful candidate will be joining a dynamic organisation focused on delivering for essential charities and dedicated to improving lives and creating positive change.

Hadeel, the shop, is owned by the charity Palcrafts UK, whose main aim is to relieve poverty in Palestine (primarily in the West Bank and Gaza), by providing a sustainable source of income for Palestinians working in fair trade organisations and social enterprises. Hadeel enables Palestinian fair trade and business development through our shop in Edinburgh, our website, other outlets, local representatives and events. We provide around 20 Palestinian producer groups with access to international customers. These groups include women's co-operatives, a school for deaf children, small family workshops and a few larger enterprises. From time to time, we make grants to these groups to support their sustainability and development. We also seek to raise awareness and support for Palestinian people disadvantaged by socio-economic and political systems, e.g.: by hosting Palestinian speakers, maintaining a small resource centre and organising occasional visits to the producer groups.

We have been based in Edinburgh for 20 years and have extensive sales networks across the UK and beyond. We have a team of dedicated staff and volunteers working in the shop and staffing stalls at external events.

Hadeel is governed by a Council which meets regularly to plan and oversee development of the charity, Palcrafts UK.

The Role

To assist the CBM or Volunteer Duty Manager in the efficient and profitable operation of the Hadeel shop.

Key Responsibilities

1. Operations

• Maintain and develop database of suppliers and key customers.
• Mainly perform digital admin tasks including but not limited to: website updating and administration (particularly uploading products), social media administration and other as advised and trained by CBM or his/her deputy.
• Complete stock-taking & updating stock.
• Maintaining good order in stock rooms & report on low stock levels.
• Process incoming and outgoing local & international shop orders and foodstuffs via courier and post.
• Produce and compile daily/ monthly sales summary and reports according to detailed instructions & per supplier.
• Pay in takings at bank as required
• Provide data as required to shop bookkeeper.
• Maintain shop records in good order. Order local supplies & foodstuffs as required.
• Maintain and assist in developing a good filing and digital storage systems,
• Assist in preparation of newsletters and events.
• Produce posters, signage and labels for store front and events.
• Attend events and manage outside events / stalls in the evening or on weekends.
• Communication with staff/volunteers and other involved parties with the Hadeel business as delegated by CBM.
• Prepare invoices for outside events on the EPOS system. Organise material and products for display. Ensure sales records, money received are recorded and unsold products are returned to the shop. Attend as required.
• Cover rotas when there is no CBM or VDM available in store.
• Ad hoc duties as required.

2. Customers

• Prepare invoices on the EPOS for customer orders.
• Update stock and sales orders.
• Maintain adequate stock levels.
• Assist with E-Commerce sites and website.
• Securely open and shut premises according to detailed instructions. Prepare shop for trading.
• Receive customers; answer questions and help with purchases; sell using the till and EPOS.
• Communicate with customers, retailers, and local representatives as appropriate.
• Administer the supply of mail orders and refunds

3. Education

• Ensure supply of promotional material for shop and external events in line with Palcrafts/Hadeel aims, vision and charity status.
• Organise the schedule/calendar of events, including liaising with organisations/contacts and volunteers.

Individuals must have MS Office experience and good computer along with financial skills.