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Casework and Office Manager
- Part time
- £34,436 pro-rata
- Mainly East Kilbride with some travel to Parliament
- Closing 2nd February 2024
- Advertised from 18th January 2024
- 30 hours per week (over 4 or 5 days, with scope to increase)
Role
Working for a Member of the Scottish Parliament (MSP)
MSP are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You’ll work in a dynamic and fast paced environment to provide an outstanding service for constituents.
Responsibilities
- Acting as a support to me as an MSP and Committee Convener.
- Managing cases through to completion and
ensuring capacity to handle complexity of casework.
- Acting in a front-facing manner in the constituency office for enquiries.
- Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
- Coordinating and monitoring the handling of enquiries and ensuring they are dealt with timeously and professionally.
- Ensuring that cases are managed and concluded by tracking, logging, and escalating as required.
- Investigating patterns of enquiry, generating reports by interpreting data and statistics, and reporting back to MSP.
- Working with colleagues, develop and maintain a shared drive of casework resources (for example, templates, case studies, standard responses, standard processes and procedures).
- Drafting written correspondence and advocating on behalf of constituents.
- Acting in a supervisory capacity for the team and overseeing the day to day
running of the constituency office.
- Managing office budget in line with the Members Expenses Scheme, Allowances Office and People and Culture Group.
- Managing constituency accounts, premises, and equipment.
- Developing and coordinating monthly outcomes for the team and reporting to MSP on staff outcomes, staff wellbeing and any staff discipline issues.
- Organising and chairing weekly teams meetings.
- Carrying out general office administration.
- Organising diary commitments in
the constituency and in Parliament and preparing for activities as required.
- Arranging surgeries, meetings, and travel, and accompanying MSP to those activities as required.
- Professionally and
proactively representing on my behalf.
- Building and maintaining relationships with constituents and stakeholders, including attending meetings on my behalf.
- Promoting MSP to constituents and stakeholders.
- Liaising with external stakeholders to build relationships and positively represent MSP.
- Communicating with parliamentary officials.
- Maintaining office records,
implementing strategies, and ensuring compliance with data protection legislation and GDPR requirements.
- Supporting MSP in development and implementation of strategic goals and campaign activities.
- Maintaining oversight of overall media strategy.
- Assisting in the coordination and dissemination of summer newsletter project and mail drops.
- Undertake stakeholder surveys and other constituency research as required.
- Supporting the team in developing and maintaining a shared drive of MSP’s media and parliamentary content.
- Developing and maintaining a shared drive of office policy and processes documentation.
- Effectively reporting to, briefing and updating MSP as required.
Requirements
- Have excellent organisational skills while being flexible in prioritising workloads during busy times.
- Have excellent communication skills with accurate attention to detail and the ability to work effectively with colleagues.
- Have experience of managing staff with the ability to nurture and build effective teams.
- Be confident in managing office budgets and staff.
- Have a flexible and adaptable approach, being able to use good judgement on own initiative.
- Be patient and sensitive while remaining objective and open-minded.
- Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
- Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations and have a natural interest in helping people.
- Understanding the community of East Kilbride and the challenges faced by local residents.
Application notes
To apply, please visit careers.parliament.scot/vacancies/615/casework-and-office-manager-for-collette-stevenson-msp.html to upload your CV and a supporting statement.
Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered.
For any questions about the role please contact: Collette.Stevenson.MSP@Parliament.scot
Closing Date: Friday 2nd February 2024 at 23:59pm
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Housing Rights Worker - Shelter Scotland x3
- Full time
- £31,600
- On site: Glasgow
- Closing 8th January 2026
We are hiring for 3 Housing Rights Workers
Do you have some experience of advice work, preferably with a focus on housing issues, and a real desire to advance your specialist level knowledge? Then join Shelter Scotland as a Housing Rights Worker and you could soon be playing a vital role in helping to identify and resolve the homelessness and bad housing issues facing local communities.
About the role
In our Community Team, we identify, investigate and intervene in housing and homelessness issues. We are engaged in our local communities to understand the housing issues people are facing, and we apply our expertise to work toward solutions. Lived experience of the housing emergency is at the heart of everything we do.
Role specifics
You will have the ability to engage and work collaboratively with individuals, communities and with all stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. Essential to the role will be good time management, carrying out casework related interviews, maintaining detailed case records and offering advice and support to clients to inform their decisions.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
There are three Community Teams - North, West and East. These teams of housing rights workers engage with and activate communities in delivering insight and evidence and targeted interventions, to address local issues and contribute towards the Shelter Scotland Housing Emergency campaign for structural change.
About Shelter Scotland
Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.
Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.
Money Advice Worker
- Part time
- £28,392 – £30,940 pro-rata
- Hybrid: Berwickshire
- Closing 16th December 2025
About Us:
Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.
Job description:
The Money Advice Worker is responsible for quality of advice and delivery of the money advice service provided by Roxburgh & Berwickshire CAB.
Key Responsibilities
- Providing money advice casework service to clients, undertaking detailed casework on their behalf
- Providing support for money advice within the CAB Generalist service, including to both staff and volunteers.
FearFree Support Worker
- Full time
- £24,570 – £25,077
- Hybrid: Edinburgh - Remote work plus some face to face (depending on location)
- Closing 31st December 2025
FearFree is the only male and LGBT+ domestic abuse victim support service in Scotland and continues to be recognised as the only person-centred support service in Scotland available for male and LGBT+ victims of domestic abuse. This is particularly important given the steep rise in reported domestic abuse incidents over the recent years.
We are looking for candidates who have experience of working with individuals who have experienced domestic abuse. You must also have experience of working with vulnerable people from diverse backgrounds as well as an excellent understanding of the effects and issues facing those who have experienced domestic abuse. You will need to be an effective communicator, highly organised and have effective casework management skills.
You will work closely with other partners and agencies and be expected to ensure the continued development of good partnership working.
Membership of the Protecting Vulnerable Groups (PVG) scheme is a requirement this post.
We particularly welcome applicants from the LGBT+ community for this post.
Sacro values diversity and welcomes applications from all sections of the community
We have an exciting opportunity for a skilled, self-motivated finance professional to join our long-standing charity and take the lead on our finance function. This role is ideal for a highly capable individual with strong accounting or finance expertise who thrives in a nurturing team environment and is eager to make a meaningful impact and contribution to a community focused organisation.
As Finance Manager you will oversee all aspects of financial operations, ensuring the accuracy and integrity of our financial data and reporting. Your responsibilities will include managing day-to-day finance activities, preparing fully accrued monthly management accounts for the board, and producing a trial balance with supporting evidence for the annual audit. You will also collaborate with external auditors to meet reporting requirements.
Additionally, you will collate payroll to issue to our external payroll provider, oversee pension contributions, and contribute to HR systems and records. You will work closely with the Chief Executive Officer and the Board of Trustees to ensure effective credit control and financial administration.
As a community based, people focused organisation we prioritise wellbeing and professional development of our team. Staff are given a ‘winter wellbeing’ day to use as they wish over the autumn/winter months, in addition to a generous annual leave allocation of 28 days plus 12 days public holidays (pro rata’d) which increases with service.
Staff have access to our Employee Assistance Programme (EAP), regular support and supervision and a collegiate working environment where staff voice and contributions are valued.
If you have the expertise and drive to excel in this role, we would love to hear from you!
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