This vacancy has now closed

Helpline Support Officer

  • Part time
  • £24,255 pro-rata
  • Dalkeith
  • Closing 4th December 2023

  • Advertised from 10th November 2023
  • 16 hours per week


AMIS (Abused Men In Scotland) is a Scottish Charitable Incorporated Organisation (SCIO) raising awareness of men’s experience of domestic abuse and the need for greater recognition and support for men (and their children) affected by it. AMIS is Scotland’s only national helpline service specifically for men in this situation.

Since 2010 AMIS has offered confidential support, information and signposting to men experiencing domestic abuse. We support any man aged 16+, including individuals who identify as men, regardless of ethnic origin, dis/ability, age, sexual orientation, or any other attribute. AMIS also advocates for male victims through training, education, media, and engages with policy makers through meetings, fora and consultations.

Support is offered by telephone, email and virtual one to one meetings. The service is being developed to include online chat and may later include other platforms.

Membership of the Protection of Vulnerable Groups (PVG) scheme will be required for the successful candidates.

This post will be funded by the National Lottery for a period of two years initially, with the term to be extended subject to further funding being secured.

Main Purpose of job:

  • The Helpline Support Officer (HSO) will provide accessible, high-quality, responsive, long-term, short-term and crisis support to male survivors of domestic abuse, their friends, family and related professionals,
  • By telephone, online and by email.
  • Ensuring that risk and safety are assessed and supported in an ongoing way, in line with organisational policy and practice.
  • Collaborating and working with other internal and external partners to develop AMIS’ systems and services.
  • Adhering to client support policy and protocol while accurately maintaining helpline administrative systems and engaging in team meetings group supervisions sessions and personal development support.

Application notes

The closing date for applications is Monday 4th December 2023 at 12.00 noon.

The provisional date for interviews is Tuesday 12th December 2023.

Please email your application to with the job title of the post you are applying for in the subject line.