This vacancy has now closed

Key Support Worker

  • Full time
  • £30,517
  • Glasgow
  • Closing 9th October 2023

  • Advertised from 25th September 2023
  • 35 hours per week


Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our Vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland.

Our Mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is the role

This is an exciting opportunity to join our team as Key Support Worker (Fixed-term maternity cover), working 35 hours per week.

The main hours of work are Monday – Friday 9am - 5pm, however some out of hours work may be required that is operated through TOIL. Occasionally, Saturdays will be required to work.

As a member of this team and reporting to the SFBC Manager, the role of Key Support Worker will be to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, emotional and practical support, sourcing and providing up to date information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma. You will play a key part in the ongoing evaluation, development and improvement of the service including advocacy, peer support and support for children and young people. You will work closely with colleagues in other agencies such as counselling services, Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

This is a complex role in a fast paced environment within a supportive team and you will be expected to show excellent communication skills, high level administrative and recording skills, a commitment to partnership working and ensuring that the needs of families are at the heart of the service through service user engagement and participation work. The base for the team is in Glasgow to support the implementation, development and delivery of the national service but as this is national role, travel to all parts of the country will be required in order to support families at appropriate locations to best meet their needs. This may involve travelling out of hours with limited access to public transport. A current, clean driving licence is essential to the post.

Primary location: Glasgow however to be flexible to travel throughout the country

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is educated to SVQ3 Level or experienced in a equivalent role, effective leadership style, excellent organisational and time management skills, ability to use own initiative, self-sufficient with the ability to manage own workload and a good observation skills to assess and support victims where they may be unable to articulate their wants and needs due to trauma.

Good working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working hours and able to travel as required.

Further details of this role are available in the job description - Key Support Worker - Job description - Victim Support Scotland

Please note - This post will be subject to a satisfactory PVG check, references, and proof that you have the right to work in the UK.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Application notes

To apply please visit our website

Closing date – 9 October 2023 at 5PM