The post holder will work with the Energy Advice Team Leader to provide specialist and holistic advice on Energy issues. The post holder will need to be organised and work efficiently, providing an excellent service to clients and maintaining quality of advice standards. The post holder will need to be comfortable delivering advice and dealing with clients both by phone and in person.

On occasion the post will be required to represent the bureau in stakeholder engagement in relation to energy advice and associated issues. There may also be opportunities for home visits or attendance at local outreaches, if required to meet the objectives of the projects.

As full training will be provided, this post would suit someone looking for a move into energy advice or would suit a more experienced worker with existing advice experience in energy.

Job description

Key responsibilities

• To provide specialist and holistic advice on energy issues to clients by phone, email or in person.
• To work with the Energy Advice Team Leader to ensure best practice in energy advice and to provide a supportive and collaborative service to volunteers and other bureau staff.
• To ensure compliance with Citizens Advice Scotland Quality of Advice Standards as well as any funder specific guidance.
• To carry an active energy advice caseload and to work effectively and efficiently in order to provide an excellent service to clients while meeting funder objectives.
• To assist the Energy Advice Team Leader to produce project reports as required.

The above job description is not exhaustive and is clarified and intended to include broad duties inherent of the post.

Person specification

Knowledge, skills and experience

Essential

• An interest in energy advice work within the charity advice sector
• A good standard of IT literacy (MS Office and other relevant software) and good people skills (in person and by telephone)
• Experience of successfully working on own initiative and managing own workload.
• Ability to identify and action own training needs and to work effectively to enhance continual professional development including keeping up to date with any relevant legislation; procedures; guidance; directives and advice topics.
• An understanding of current concerns around household costs, costs of living issues and fuel poverty.

Desirable

• Knowledge of the aims and principles of the CAB service.
• Completion of the CAB Adviser Training Programme.

East Ayrshire CAB is a progressive and innovative advice organisation providing both generalist advice and specialist casework services.

We are seeking an enthusiastic and well-motivated team member with excellent interpersonal skills. The successful applicant will be a highly motivated individual who has recent working knowledge of Money Advice and the Benefit System.

The ability to address the needs of clients seeking help to manage their money and debts.

Recent experience of casework involving multiple debt problems is essential as well as excellent verbal and written communication skills.

Some of your role will involve supporting volunteers and members of staff in the provision of general advice. You must be able prioritise and have good organisational skills.

East Ayrshire CAB is a progressive and innovative advice organisation providing both generalist advice and specialist casework services. We are seeking an enthusiastic and well-motivated team member with excellent interpersonal skills. The successful applicant will provide Bureau reception services to Cumnock and surrounding community. In addition, the post holder will carry out administrative duties to assist with Bureau operations.

The successful applicant will have experience of working in a public facing role that integrates their excellent customer service skills with IT knowledge and demonstrates a high level of accuracy within their administrative duties.

East Ayrshire CAB is a progressive and innovative advice organisation providing both generalist advice and specialist casework services. We are seeking an enthusiastic and well-motivated team member with excellent interpersonal skills. The successful applicant will support the Corporate Services function with the delivery of a variety of administrative tasks.

The successful applicant will be flexible, highly organised and adaptable to change. Their excellent IT knowledge and skills will assist them to demonstrate a high level of accuracy within their administrative duties.