This vacancy has now closed

Helpline Call-Handler

  • Full time
  • £24,509
  • Our offices are in Edinburgh, but there will be long term flexibility about candidate location and home working
  • Closing 30th August 2021


  • Advertised from 13th August 2021
  • 35 hours per week – varying shift patterns. Permanent position (subject to funding arrangements)

Role

Scotland’s Domestic Abuse and Forced Marriage Helpline

The Role

Would you like to be part of supporting the delivery of a vital helpline service for people with experience of domestic abuse and forced marriage? As a Call Handler you will provide confidential information and support to individuals and agencies who contact the Scotland’s Domestic Abuse and Forced Marriage (SDAFH) Helpline.

The Organisation

Scottish Women’s Aid is Scotland’s leading voluntary sector organisation working to prevent domestic abuse and promote effective policy and practice responses for women, children and young people who experience domestic abuse. We are the umbrella organisation for 36 autonomous Women’s Aid groups delivering direct services to women, children and young people across Scotland.

What We Need

With excellent telephone skills and an understanding of domestic abuse, the post holder will need to be able to respond effectively and sensitively to calls from a wide range of people. You will have an understanding of the services available to support helpline callers, experience of using computer-based information systems and demonstrate the ability to work on your own initiative.

Scotland’s Domestic Abuse and Forced Marriage Helpline operates on a 24/7 basis using a varying pattern of day, back and occasional night shift.

Application notes

More Information

Visit our website and download the application pack womensaid.scot/news/vacancies

Closing date for applications: Monday 30th August at 12 noon. Interviews will be held on 9th September 2021.

Scottish Women’s Aid is committed to promoting equality and diversity. Applications are welcomed from all sections of the community. Applications will be accepted from women only under Schedule 9, part 1 of the Equality Act 2010.

Successful applicants will be subject to a PVG check, paid by SWA.

For any questions relating to the vacancy please contact carolyn.hughes@squarepeghr.co.uk Square Peg HR is our recruitment partner for this vacancy.

Scottish Women’s Aid is a company limited by guarantee, company no. SC128433,

and a charity registered with the Office of the Scottish Charity Regulator, charity no. SC001099.