The Office of Lorna Slater MSP (based in The Scottish Parliament) is looking for a caseworker who is organised, patient, sensitive, and has a natural interest in helping people.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Complete oversight of casework management

• Supporting with keeping casework up to date and responding to public enquiries.

• Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.

• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.

• Advocating on constituent’s behalf with relevant bodies to resolve matters.

• Producing reports and monitoring media trends on my behalf.

• Conducting basic research and surveys.

• Investigating patterns of enquiries and producing reports.

• Monitoring local and regional media and generating media coverage.

• Briefing me and drafting responses.

• Reviewing constituent records and documentation in line with casework GDPR requirements.

• Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

About You

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.

• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.

• Be patient and sensitive while remaining objective and open minded.

• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.

• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.

• Have a natural interest in helping people with a curiosity to probe for further information where required.

For any questions about the role please contact: Kayleigh.O'Neill@Parliament.scot

The Policy and Participation Officer plays a crucial role in advancing Together’s mission to ensure that all babies, children, and young people in Scotland have their human rights respected, protected, and fulfilled. This role supports the Legal and Policy Manager by enhancing policy development and ensuring robust participation of babies, children, and young people in all aspects of Together's work. The Officer will assist in policy advocacy, engage in public affairs, and strengthen the engagement of babies, children and young people in Together’s activities, including the Rights Detectives.

Key areas of responsibility include:

• Supporting policy development and analysis by assisting with Together's annual State of Children's Rights report and the #RightsOnTrack programme, monitoring developments and recommendations from UN treaty bodies, drafting responses to relevant Scottish/UK Government and Parliament consultations, and developing policy briefings.
• Supporting the development of participation projects and leading desk-based research that ensures babies, children, and young people’s views are at the heart of Together’s policy and advocacy.
• Facilitating collaboration with members and supporting partnership activities with organisations across the UK, Europe and internationally.
• Supporting the Legal and Policy Manager with public affairs tasks and working with the Membership and Social Media Officer to coordinate strategies to enhance Together's social media presence.
• Supporting the Legal and Policy Manager in policy meetings and events, actively engaging in team meetings, and assisting in the development of funding proposals.

Throughout the role, the post-holder will be expected to involve Together’s membership – including children and young people – whenever possible and appropriate.

Reporting to: Legal & Policy Manager

Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

Scottish Health Action on Alcohol Problems (SHAAP) is seeking to appoint an experienced Policy and Public Affairs Officer who is educated to degree level, ideally with a relevant postgraduate qualification, with a keen interest in reducing harms from alcohol.

The Role

The Policy and Public Affairs Officer will help guide SHAAP advocacy activities through identifying and analysing relevant policy, providing advice and developing evidence-based positions, carrying out research, monitoring media and policy activity, dealing with the media, responding to consultations, organising events and providing administrative support.

SHAAP is a partnership of the Medical Royal Colleges and the Faculty of Public Health in Scotland and is based at the Royal College of Physicians of Edinburgh (RCPE).

Using the best available evidence, SHAAP provides the authoritative clinical voice on how policy makers and clinicians can reduce alcohol-related harms in Scotland. We work in close collaboration with key organisations in the alcohol field in Scotland, the rest of the UK and worldwide.

The Person

The Policy and Public Affairs Officer will be an excellent communicator with internal and external stakeholders at all levels of seniority, with the ability to self-manage and prioritise in a dynamic context and within a small team. They must have the ability to advise on and communicate SHAAP policy positions, with experience of researching and drafting briefings, and/or policy papers and/or consultation responses. They must also be able to represent SHAAP at internal and external meetings, seminars and conferences.

Please refer to the Job Description for the role and person full details.

Remuneration Package

The salary for this role will be £34,711 per annum plus benefits. Additional benefits include:

• Pension: with employer contributions of 9%.
• Holidays: 23 days annual leave (with incremental increase over five years to 28 days) and 11 days public holiday/College close downs.
• Life assurance scheme.
• Long-term income protection scheme for those unable to work due to illness.
• Cycle to Work scheme.
• Discounted rates for use of the venue for personal events.

*Based at the College in Queen Street, Edinburgh, with flexibility for a form of hybrid working to be agreed.