Victim Support Scotland – Empowering People Affected by Crime
We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being,
feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting
difference.
Who We Are?
Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and
witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free,
confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and
respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by
crime receive high quality support that will help them to recover from their experiences. All our work is guided
and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible;
person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the
time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering
people affected by crime: VSS Strategy 2021-2026.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous
recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role
This is an exciting opportunity to join our team as a National Support Centre Supervisor working 35 hours per
week.
This will be on a rotational system working 5 out of 7, covering seven days per week with a mix of early, mid and
late shifts. Our opening hours are as follows:
• Monday - Friday between 8am - 8pm
• Saturday - Sunday 10am - 4pm
About the NSC
Our National Support Centre (NSC) provides 7-day support to people experiencing crime. The support we provide centers
around our National Helpline, contact centre and online platforms. We receive and process referrals from across
Scotland from Courts, Police, external agencies and people themselves who have been affected by crime. The NSC
is very much the first point of contact for people needing our support.
As part of the National Support Centre Team, you will be responsible for a team of volunteers delivering,
implementing and evaluating the nationwide National Support Centre function across VSS. Support at VSS should be
provided effectively and efficiently across the organisation, providing exactly the information our victims and
witnesses, our service users, need, in the form they want, when they need it. Proving a supportive experience to
servicer users’, you will work to ensure that all options of support and new support initiatives will be based
on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s
engagement within the Support Centre including their recruitment, induction, learning and development, ongoing
performance management and support. You will ensure that volunteers are supported, knowledgeable and capable of
delivering the support that meets the service user’s needs.
If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for
you.
What you’ll need to be successful
We are looking for someone who is experienced in a similar role with the ability to plan and organise a complex
workload with shifting deadlines in order to meet specific targets, ensuring quality output. Effective
leadership style, able to build confidence and motivate and improve performance, able to plan and organise a
complex workload with shifting deadlines in order to meet specific targets, ensuring quality output. Good
working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working
hours and able to travel as required.
Further details of this role are available in the job description - Support Centre
Supervisor - Victim Support Scotland
To ensure you are in the best position to perform to your highest standards during our selection process, make sure
you review the competencies outlined in the Job Description and have prepared examples of times you have
successfully demonstrated these behaviours in the past.
Please note - This post will be subject to a satisfactory PVG check and two references.
What we offer?
When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual
leave package of 39 days, but you will also have access to our free health cash plan which includes cover for
you and your family across a range of benefits, which include, dental cover, access to a virtual GP,
counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition
we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting
employee development is important to us and we offer comprehensive learning and development opportunities.