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- Advertised from 30th January 2023
- 35 hours. Salary depending on skills and experience
Role
Collette Stevenson MSP is looking for a Senior Caseworker to join her team
Working for a Member of the Scottish Parliament (MSP)
MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.
Key Responsibilities
• Engaging with constituents, responding to public enquiries and managing cases through to completion.
- Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
- Meeting constituents on a wide range of issues, including those of a sensitive nature
• Advocating on constituent’s behalf with relevant bodies to resolve matters.
• Attending surgeries, producing reports, briefing me and drafting responses
• Reviewing constituent records and documentation in line with casework GDPR requirements.
- Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
• Providing office and administrative support and representing on my behalf as and when required.
- Monitoring and regularly reporting on office budgets and dealing with constituency utility accounts.
About You
Requirements:
• Previous experience in a casework-type role, in supporting people making representations or in engaging as a professional with bodies such as the NHS, social security agencies and social work, would be desirable.
• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be confident in managing budgets
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
Application notes
Closing date: 11.59pm on Sunday 19th February 2023
To apply, please visit careers.parliament.scot/vacancies/497/senior-caseworker-for-collette-stevenson-msp.html to upload your CV and a Supporting Statement. Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered.
Technical Support Engineer
- Full time
- £33,098 – £36,775
- Hybrid: Glasgow or Edinburgh, with the option to work from home for some of the working week.
- Closing 23rd December 2025
Looking for an opportunity to work for a flexible and family friendly organisation doing amazing work to support Scotland’s voluntary sector?
We’re looking for an experienced Technical Support Engineer to join our dynamic IT team. This is a key role in ensuring the smooth operation of systems and applications, providing expert support across networks, servers, cloud services, desktops, and more. You’ll also play a vital part in delivering our Managed IT service for the voluntary sector, offering remote and on-site support to our partners.
Your expertise and strong communication skills will be crucial in delivering technical assistance while maintaining a customer-focused approach that aligns with our values and service standards.
Join us and be part of a team committed to making a difference in the IT landscape of the voluntary sector.
Part time hours and other flexible working options, including working from home for part of the week, will be fully considered. We encourage you to apply if you believe you meet most of the criteria in the person specification. We share our interview questions in advance. If you want to have a chat about the job or our flexible working approach, get in touch with us at recruitment@scvo.scot
SCVO is the membership organisation for the voluntary sector in Scotland and our mission is to champion the role of voluntary sector organisations in building a flourishing society and support them to do work that has a positive impact.
Top job! Service Head, Residential Care
- Full time
- £75,160 – £81,938
- On site: Montrose
- Closing 6th January 2026
The Service Head of Residential Care, is a key member of the Senior Leadership and Management Team (SLMT) and has a critical role in achieving Rossie’s vision and mission. This post has both an inward and outward organisational focus, ensuring delivery of safe trauma informed residential care in line with all internal and national requirements. Our organisation is multi-disciplinary and the post-holder must work collaboratively, in line with our values, with all departments and services. As a Senior Manager, the post-holder will contribute to the development/delivery of the Business Plan, operate within budget and manage all resources effectively and efficiently. This post will be responsible for developing and improving Residential Care and Throughcare services, fostering a sound organisational culture and in line with The Promise and other national developments.
Careers that care!
Do you have a passion for connecting with people to achieve their goals in life, and enjoy the sense of achievement in empowering vulnerable people?
If so, we have a fabulous Service Manager opportunity for you to join our awesome team, leading our Dumfries & Galloway Learning Disability service. Because People Matter at Turning Point Scotland, why not join us to reach your full potential.
Embark on an emotionally rewarding journey and apply today!
About the role
As the Registered Manager, you will be an experienced leader leading a team working with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.
As the Registered Manager you will:
- Maintain the continuing relevance of services to individuals’ needs and purchaser requirements by ongoing planning, monitoring and evaluation.
- Oversee the financial aspects of the service, managing significant budgets, ensuring efficient use of resources and making financial decisions.
- Where a need or an opportunity is identified, lead on the development of new services, support business growth and maintain reputational excellence.
- Comply with governance, law and legislation including local authority compliance, Care Inspectorate (at level 5 and above), SSSC and safeguarding procedures.
- Support the senior management team in the streamlining, promotion and monitoring of quality assurance systems which meets the needs of individual services as well as the overall service delivery in the region.
- Develop, monitor and implement supervision and appraisal systems for staff.
About You
You will have passion and drive to take forward a well-established Service and Team. Be passionate; and committed to the overall aims and objectives of the service and have the belief that people can live fulfilling lives with the right support in place.
You should also have:
- Experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.
- The ability to negotiate with a wide range of internal and external partners and build positive relationships including local authorities and housing associations.
- Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in sometimes pressurised environment.
- Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSSC for registration purposes as well as a relevant management qualification.
Business Support Officer
- Full time
- £28,000
- On site: McDonald Road, Edinburgh, with regular visits to Teens+ Centres and Hubs in Edinburgh and Musselburgh
- Closing 11th January 2026
Purpose of role
As the Business Support Officer, you will play a key role in supporting the smooth and effective running of Capella’s central operations. Your work will ensure strong governance, robust data protection practices, and high-quality organisational coordination, helping us deliver meaningful impact for the people we support.
You will be a trusted source of support to the Senior Management Team and Board, enabling strategic decision-making that advances our mission. Through strong administration, excellent organisation, and attention to detail, you will help safeguard our organisational integrity while contributing to a positive, collaborative charity environment.
What we offer:
- A full and robust training and induction programme, including access to additional training during the course of employment
- Holiday entitlement of 36 days from the start of employment
- Free Confidential Employee Counselling Service
- Flexible and agile working
- Family-friendly policies, including family-friendly working hours (8.30 am – 4.30 pm Mondays to Thursdays and 2pm finish on Fridays)
About Capella
At Capella, we believe in lasting change through lifelong learning, because everybody deserves to thrive.
Capella is a registered charity that runs a number of charitable services, including Teens+, a transitional education project for young adults with complex and severe communication needs and Sleep Action, the UK’s oldest sleep charity and leading provider of sleep support, training, and resources in the UK.
Capella is a great place to work with fantastic people, strong values and a clear sense of the difference we make. 94% of our team are proud to work for our organisation and 98% think we take positive action on health and wellbeing. We invest in our staff and offer extensive training and mentoring opportunities. As a growing organisation, we want to attract ambitious staff with a desire to achieve great things. If this sounds like a journey you’d like to join us on, we would love to hear from you.
Capella was awarded Employer of the Year at the Edinburgh Chamber of Commerce Awards 2023 and is nominated for the Outstanding Leadership Award at this year’s Scottish Living Wage Awards.
Our values
For us, it’s not so much about what you know, but your attitude and values that are most important. We will provide full training on what you need to know, but you must be able to live our values:
Tailored – We always put people at the centre of our work.
Humour – Great things can be achieved when we are happy and have fun.
Resilient– Flexibility, confidence and creativity turn challenges into opportunities.
Integrity – Passion and professionalism are vital for all involved in our organisation.
Value– Everybody deserves respect and we are enriched through our differences.
Empathy – Compassion and care are in everything we do.
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