This vacancy has now closed

Locality Manager Ayrshire

  • Full time
  • £31,874
  • Ayrshire, Dumfries & Galloway, Inverclyde and Dunbartonshire · Ayr, South Ayrshire
  • Closing 27th January 2023

  • Advertised from 13th January 2023


Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

Reporting directly to the Head of Service Delivery, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

Working 35 hours per week. Base location to be agreed however travel across the Ayrshire, Dumfries & Galloway, Inverclyde and Dunbartonshire locality is an expectation of this role.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful


  • Educated to degree level or above (or demonstrable equivalent experience).
  • Evidence of Continuing Professional Development.


  • The ability to plan and organise complex workloads with shifting deadlines in order to meet specific targets, ensuring quality output.
  • Effective leadership /management style, ability to build confidence, motivate and improve performance.
  • Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
  • Excellent verbal and written communications skills, along with the ability and confidence to develop effective internal and external relationships which deliver organisational goals.
  • Demonstrate digital approaches to your area of work.
  • Ability to think in innovative ways and skilled at problem solving.
  • Strong and demonstrable focus on delivering outcomes for service users.
  • Analytical skills – must be able to understand, collect, analyse, report and present data.
  • Ability to prepare, manage and monitor budgets and resources.


  • Over 2 years’ experience at line management level.
  • Experience of influencing, communicating and working collaboratively; building professional networks to enhance organisation profile.
  • Experience of service design and re-design approaches.
  • Experience of strategic project development.


  • Good working knowledge of the voluntary/charitable sector in Scotland.
  • Excellent working knowledge of partnerships.
  • Willing to undertake statutory training as required by VSS.
  • Knowledge of VSS and the work we undertake.


  • Highly self-motivated with effective leadership style and a self-managing “can do" attitude.
  • Determination and willingness to take on new challenges and responsibilities.
  • Willing to challenge stereotyping, prejudice, discrimination and bias.
  • Ability to cope with rapid and sustained change and competing demands.
  • Honesty and integrity.
  • Strong approach to continuous learning, ability to reflect and offer ideas for personal and organisational learning.
  • Ability to think of a vision for the future organisation.
  • Willingness to travel to other areas within your locality on a daily/weekly basis.
  • Willing to be flexible in working hours.

Application notes

To find out more and apply please visit our website

Closing date – Friday 27th January 2023

Interview date - Panel interviews will be held on Monday 6 February 2023 at Victim Support, Kingston House, Jamacia Street,Greenock, PA15 1XX