- Advertised from 18th August 2023
- Permanent
Role
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.
After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.
The Smart Works service is delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 30,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In April 2022, we launched a new three-year strategy that will see the charity double the number of women helped annually from 5,000 to 10,000 women. To achieve this, we will grow our existing centres and open new centres in key areas of need including Liverpool, Cardiff and Sheffield.
In Scotland, we have our Edinburgh centre which has been operating for eight years, as well as a new centre in Glasgow that opened in November last year.
More information about who we are can be found on our website.
About the role
Across the UK, over 400 organisations refer clients for a Smart Works appointment, including job centres, refuges, prisons, working programme providers and other charities. The team in each Smart Works centre supports clients to access their appointment.
We are recruiting for a Service Delivery Lead based in our Glasgow centre to lead on the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely to make sure every client has an outstanding experience when they visit us.
The Service Delivery Lead will be the first point of contact a client will have with Smart Works, as well as being the main touchpoint for our volunteer team in Glasgow. Therefore, we are looking for a friendly, organised and hardworking individual to ensure the service runs smoothly, and that both clients and volunteers feel supported and empowered. If you’re passionate about supporting women, then this is an ideal opportunity for you.
The role is based in our Glasgow centre, and there may be occasional evening and weekend work as the role holder may be asked to provide key events support.
Smart Works Scotland is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and frequent liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day to day role.
Duties and responsibilities
The successful candidate will lead on a range of activities including:
- Being the first point of contact for all clients, volunteers and visitors of the centre, in person, via email and on the phone.
- Managing the central inbox, responding to clients, volunteers, donors and potential supporters.
- Day to day co-ordination of the Smart Works service including booking all client appointments and associated administration and volunteer communications and rota.
- Gathering client data and feedback and maintaining its accuracy on our database.
- Leading on volunteer recruitment, training, engagement and managing volunteer rota.
- Ensuring the dressing room is organised to a high standard.
- Ensuring that the appropriate stock is available for clients, liaising with colleagues on stock needs
- Ensuring all operational policies and procedures including safeguarding are maintained, communicated, and adhered to on service days.
- Performing office management tasks including managing petty cash, and ordering supplies.
Smart Works is a community that shares a passion to empower women to thrive in work and life, determined to meet our aim of helping as many women as we can back into work. The successful candidate will therefore build strong working relationships across this community, with their own immediate staff team as well as other local centres across the UK and at HQ
Skills, knowledge, and personal attributes
- Friendly, enthusiastic and engaging with a variety of people.
- A good team player with a strong work ethic.
- Excellent written and verbal communication skills.
- Strong organisation skills, with an ability to time manage and prioritise multiple tasks.
- Able to deal with confidential and sensitive situations.
- A confident IT user, with excellent understanding of Microsoft packages including Outlook, Word and Excel.
- Experience working in a customer service, receptionist or administration role would be advantageous, but is not required.
We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.
Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Application notes
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About Us
Zero Tolerance is a Scottish charity working to end men’s violence against women by promoting gender equality and challenging attitudes which normalise violence and abuse. We are a values-led organisation and seek to improve the way we integrate feminism, equality, and diversity into our work. We ensure our HR policies and practices reflect our values (including enhanced parental leave, miscarriage and menopause policies and flexible working) and our salary framework is fair and competitive. We are committed to staff learning and development and have a paid reading week for all staff.
Zero Tolerance has a commitment to diversity and challenging all forms of inequality alongside gender inequality. We are open to as many different voices as there are experiences, and to all genders, and particularly welcome applications from Minority Ethnic, LGBT+, disabled, migrant, and other backgrounds currently underrepresented within the women’s sector.
We achieve change in the following ways:
- Raise public and political awareness of the root cause of VAWG (gender inequality) and call for action.
- Challenge and support key institutions to embed primary prevention of VAWG in their work.
- Advance and share the evidence base on preventing VAWG.
What you’ll do
You will lead work to gather and interpret evidence that informs Scotland’s understanding of primary prevention, ensuring that the voices and experiences of marginalised groups shape national conversations and decision-making. This role strengthens our commitment to intersectional and participatory approaches by developing research that reflects the realities of those most affected by men’s violence against women and girls. You will support colleagues across the organisation to embed this learning into our policy, engagement and influencing work, helping to ensure that every part of Zero Tolerance’s activity is grounded in inclusive, meaningful evidence.
What we need
The successful candidate will have experience in a research role, in a paid or voluntary capacity, with knowledge and understanding of violence against women, gender equality and intersectional approaches. You’ll be confident using a range of research methods and able to communicate complex ideas clearly and accessibly.
You will also have:
- Experience using qualitative and quantitative research methods, including feminist, participatory and intersectional approaches
- Ability to analyse research data, identify gaps and produce clear, accessible outputs for different audiences
- Strong organisational and problem-solving skills, managing both reactive and planned work
- Experience building effective relationships and working collaboratively, including with external contractors
- A diplomatic, self-motivated and values-led approach, with willingness to adapt to the needs of a small charity
What do we offer?
- Competitive salary with annual pay progression. We operate a grading structure based on five salary grades. New employees start on point 1 of each salary grade and receive annual increments until the top of the grade is reached. This role is Grade 3, pro rata of £33,537.08 - £ 37,018.66.
- Staff pension scheme (6% employers’ contribution).
- 28 days annual leave plus 10 public holidays (pro-rata) and a flexible working hours policy.
- We actively encourage continuous professional development for all our employees and have implemented a paid reading week and continuous training opportunities for individual learning and whole team development.
Team Leader
- Full time
- £39,800
- On site: Based in Kilmarnock, providing services throughout East Ayrshire
- Closing 5th January 2026
East Ayrshire Women’s Aid support women, children and young people affected by domestic abuse. We are looking for a compassionate and motivated Team Leader to join our management team. You will lead and support a team of practitioners to deliver high quality, trauma informed services that are safe, effective and responsive to the needs of the women and children we work with.
You will be an experienced supervisor or line manager with a strong knowledge of safeguarding, risk assessment and trauma informed practice. You will have excellent communication and problem-solving skills and the ability to motivate others.
We offer flexible working hours (where appropriate), a 7% employers pension contribution and generous annual leave entitlement and learning and development opportunities.
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Admin & Communications Assistant
- Part time
- £23,820 pro-rata
- On site: Linlithgow
- Closing 9th January 2026
St John’s Church, Linlithgow, is looking for an organised and creative Admin & Communications Assistant to support the smooth running of our church life and help us communicate effectively with our congregation and local community.
Working closely with the Office & Operations Manager and the Services, Comms & Media Lead you will provide practical administrative and communications support. This is a great opportunity for someone who enjoys working with people, has good administrative skills, and is confident with digital tools and communication platforms.
Key Responsibilities
- Handling general enquiries and supporting day-to-day administration
- Preparing service sheets, notices and other documents
- Updating the website, Facebook and ChurchSuite
- Creating weekly service slides and e-newsletters
- Supporting preparations for services and church events
About You
- Friendly, organised and able to work on your own initiative
- Confident using IT, digital tools and Canva (or similar software)
- Comfortable communicating with a wide range of people
- Supportive of the values and beliefs of St John’s Church
Community Support Coordinator (Lothian)
- Part time
- £24,798 pro-rata
- Hybrid: Home with Regular travel across Lothian
- Closing 9th January 2026
Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.
By joining Chest Heart and Stroke Scotland (CHSS) as a Community Support Services Coordinator you can be the difference between people just surviving and really living.
You will be part of Scotland’s leading health charity providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a range of supported self management and community recovery services to support people across Scotland to manage their health as well as possible and adjust to life after a diagnosis of a chest or heart condition or after a stroke.
The Coordinator plays a vital role in delivering Community Support services across the Lothian area for people living with chest, heart, and stroke conditions, as well as Long Covid.
They are responsible for leading a high-quality, person-centred service that empowers individuals to build confidence, manage their condition, and work towards their own goals. This includes the recruitment, retention, and line management of volunteers who provide goal-oriented and time-limited support, helping people take positive steps towards greater independence and self-management.
The Coordinator will also develop strong local connections and a detailed community map to support effective signposting, ensuring people can access the right support at the right time.
CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.
CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.
In line with our commitment to safeguarding, this role is subject to a PVGcheck. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.
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