This vacancy has now closed

Lived Experience Coordinator

  • Full time
  • £35,090
  • Glasgow, Edinburgh, Dundee or Aberdeen
  • Closing 11th June 2023

  • Advertised from 25th May 2023
  • plus excellent benefits including 30 days holiday and flexible working


Do you have a good understanding of how the housing emergency is affecting people in Scotland and experience of working with people who are experts through their lived experience of homelessness or bad housing? Then join Shelter Scotland as a Lived Experience Coordinator and you could soon be playing a vital role in helping us to deliver our strategic plan.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

As a Lived Experience Coordinator, you’ll be key in providing the lived experience evidence needed to deliver the objectives in our strategic plan. Building on the learning from our recent Time for Change work, we’ll rely on you to ensure that lived experience is at the heart of all our work. You’ll also be responsible for seeing that our approach is consistent and underpins and supports the strategy and that our Lived Experience work better represents the diverse range of people affected by the housing crisis in Scotland. In short, you’ll make sure that every interaction, every real story, every breach and every event counts in our fight for people’s right to a home.

About you

To succeed, you’ll need relevant experience that includes having developed a plan for service activity or experience of service design. You’ll also need to be used to working with a variety of internal and external stakeholders and the communication skills to present information and arguments in a clear and compelling way. The ability to listen to, engage and empower individuals is essential too, as is a flair for solving problems creatively and enthusiasm for delivering workshops and presentations. Comfortable collaborating with people from other teams, you have a flexible approach, plus great time management skills when tackling a range of tasks with varied responsibilities. Last but not least, you’re proficient using Microsoft Word, Excel, e-mail and internet.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Application notes

Closing date: 11th June 2023 at 11.30pm

To apply, please visit our website