As a Telephone Adviser, you could work on our Help to Claim helpline project which focuses on Universal Credit or on our General Advice telephone adviceline, giving advice on a range of topics. You will work as part of a supportive team, ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will be supported through comprehensive initial training and encouraged to continually develop during your time with us.

For full details, please download the documents at the bottom of the page.

The Front of House Café Coordinator will be responsible for the day-to-day coordination of the Recovery Café, ensuring a welcoming, safe and inclusive environment for all attendees.

The role will oversee all front of house operations, including coordinating volunteers, supporting community members, liaising with partner organisations, and ensuring the smooth delivery of café sessions. The postholder will play an important role in creating a positive recovery-focused environment where individuals feel welcomed, supported and connected to local services.

The successful candidate will be organised, approachable and passionate about building relationships, supporting volunteers and promoting community wellbeing.

KEY RESPONSIBILITIES

Café Operations

• Coordinate the day-to-day running of the Recovery Café during opening hours.
• Ensure the café environment is prepared, welcoming, safe and accessible prior to each session.
• Oversee the smooth operation of front of house activities throughout the day.
• Support the opening and closing of the café and ensure the premises are maintained to a high standard.

Volunteer Support and Development

• Supervise and support volunteers working within the café.
• Lead daily team huddles and allocate volunteer responsibilities.
• Provide guidance, encouragement and practical support throughout each session.
• Assist with volunteer induction and ongoing development.
• Promote a positive, recovery-focused and inclusive atmosphere.

Community Engagement

• Welcome and engage positively with individuals attending the café.
• Build positive relationships with community members and visitors.
• Promote an environment that is respectful, inclusive and supportive of recovery.
• Encourage participation and help individuals access available support where appropriate.

Partnership and Team Working

• Act as the main point of contact for partner organisations delivering services within the café.
• Work collaboratively with the Chef/Kitchen Lead and wider café team.
• Attend daily team huddles and contribute to service planning.
• Support the overall aims and objectives of the Recovery Café.

Administration and Monitoring

• Complete daily cash handling procedures, including till reconciliation and receipt management.
• Record café attendance and monitoring information accurately.
• Complete monitoring returns required by funders.
• Maintain accurate records in accordance with organisational procedures.

Governance and Compliance

• Ensure compliance with all organisational policies and procedures.
• Promote safeguarding, health and safety, equality and confidentiality.
• Report accidents, incidents and concerns in accordance with organisational procedures.
• Participate in team meetings, supervision and training opportunities.

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

Qualifications

• SVQ Level 3 (or equivalent) in Health & Social Care, Community Development, Hospitality, Customer Service or a related discipline (or equivalent experience).
• Full UK Driving Licence (desirable).

Experience

• Experience working in a community, hospitality or third sector environment.
• Experience coordinating volunteers or supporting teams.
• Experience delivering excellent customer service.
• Experience of cash handling and basic financial administration.
• Experience maintaining accurate records and monitoring information.
• Experience working with individuals experiencing multiple or complex needs.

Knowledge

• Understanding of safeguarding responsibilities and professional boundaries.
• Knowledge of health and safety requirements within a public-facing environment.
• Understanding of trauma-informed, person-centred and recovery-focused approaches.
• Awareness of the challenges experienced by individuals affected by substance use, mental health difficulties or social isolation.
• Understanding of equality, diversity and inclusion principles.

Skills

• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to coordinate day-to-day operations effectively.
• Ability to supervise, motivate and support volunteers.
• Ability to work calmly under pressure and respond appropriately to changing priorities.
• Competent IT, record-keeping and administrative skills.
• Ability to build positive working relationships with community members and partner organisations.

DESIRABLE SKILLS AND EXPERIENCE

• Experience working within a recovery, wellbeing or community café environment.
• Experience working alongside statutory and third sector partners.
• Knowledge of community engagement and social inclusion approaches.
• First Aid qualification.
• Food Hygiene Certificate.
• Experience contributing to service development and continuous improvement initiatives.

WHAT WE'RE LOOKING FOR

• Compassionate and approachable.
• Organised and reliable.
• Confident leading and supporting volunteers.
• Excellent communicator with strong interpersonal skills.
• Calm, resilient and solution focused.
• Flexible and adaptable to the needs of the service.
• Committed to promoting dignity, respect and inclusion.
• Passionate about supporting recovery, wellbeing and community engagement.

We have an exciting opportunity for an enthusiastic individual with experience in youth work to be our Youth Development Leader. We are looking for someone who is passionate about the Good News of Jesus Christ and the spiritual development of young people. You would be expected to worship at Viewpark and be actively involved in the life of the congregation in order to become familiar with the congregation and the wider work undertaken there. The successful applicant’s main focus will be to facilitate and further develop our TeenSpace Project. This involves working with young people from 11 to 17 in conjunction with a range of ecumenical partners and other voluntary and statutory bodies. A wide range of volunteers is involved.

The ideal candidate will:

• Have experience of working with young people,
• Be experienced in starting projects and delivering to completion,
• Have an awareness of current issues affecting young people,
• Be someone who has led teams of volunteers,
• Be an effective communicator in many settings,
• Be both self-motivated and an adaptable team player

Shakti is a feminist Black Minority Ethnic voluntary organisation which offers information, advocacy, emotional/practical support and refuge/temporary accommodation to all Black Minority Ethnic women and their children, who are experiencing or fleeing domestic abuse.

Shakti is seeking to recruit an experienced Assistant Finance Worker / SMV Fund Coordinator with relevant accounting qualifications. Your role will involve assisting and supporting the lead Finance Worker to ensure the day-to-day finance and accounts tasks are carried out effectively.

The post holder must have relevant accounting qualifications; have at least 1 year experience of general accounting and reconciliation work to audit level, a sound knowledge of Sage 50 Accounts, Excel, must be IT literate, have good keyboard skills with good planning, organisational and communication skills. The post holder must have knowledge and understanding of no recourse to public funds, domestic abuse and honour-based abuse within Black Minority Ethnic communities.

This is a full-time post compromising of two roles (21 hours per week Assistant Finance Worker and 14hrs per week Supporting Migrant Women (SMV) Fund Coordinator; based in Edinburgh.

Who we are

Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.

What you’ll do

The Brain Health and Dementia Practice Education Lead will play a key role in enhancing the knowledge, skills and practice of the Alzheimer Scotland workforce. Reporting to the Professional Lead for Brain Health Education and Training, the postholder will support the development and delivery of high-quality learning.

The role will focus on embedding the Promoting Excellence Framework, ensuring staff and volunteers are equipped to deliver high-quality, person-centred, rights-based support. It will lead on practice-based education, qualifications, regulatory training and workforce development across the organisation.

What you’ll have

The successful candidate will be a registered healthcare professional with experience in workforce development and a strong ability to design, develop, and deliver high-quality, engaging training programmes. You will also bring experience of interpreting and delivering third-party training, alongside excellent written skills to create clear, impactful learning content. You will demonstrate a clear ability to lead the implementation of plans to achieve objectives and a commitment to ongoing professional development.

An understanding of the Promoting Excellence Framework is desirable.

You will have excellent digital and IT skills, including a strong working knowledge of Microsoft Office.

Are you passionate about play, and ready to lead the practicalities of delivery?

We are seeking a Team Leader to coordinate and deliver high-quality, self-directed play opportunities across Midlothian. This is a frontline role, combining practical delivery with day-to-day coordination and some line management.

About Play Midlothian

Play Midlothian is a registered charity (no. SC025474) working to enable every child in Midlothian to thrive through play by creating opportunities, removing barriers and addressing inequalities. We have an office base at the One Dalkeith Business Hub in central Dalkeith, but deliver services throughout Midlothian, and if commissioned, beyond.

About the Role

On appointment, the postholder will lead Out2Play (enabling children to play outside in greenspaces close to their homes) and some of our Play in Mind sessions (supporting children’s mental health through adventurous play in woodlands).

The postholder will also staff other sessions run by Play Midlothian, working across each of our services. We champion self-directed play, with a focus on loose parts, and use varied community settings to create rich play opportunities. A high proportion of sessions take place outdoors, all year round.

Travel and transportation of play resources to multiple sites across Midlothian is required for successful delivery of our services. Most sessions take place after school hours and at weekends, with some during the school day, so flexibility is required, though we share out weekend working on a rota so that everyone gets predictable weekends off.

This role would suit someone with playwork, youth work or family support experience who is ready to step into frontline management — or an existing manager looking for a values-led, varied, community-based role.

If you are enthusiastic about enabling children to play in their own ways, we would love to hear from you.

Fife Women’s Aid are looking for an additional full-time member of staff to increase the capacity of our existing MARAC team, working with women experiencing domestic abuse who are at high levels of risk.

If you want to help make a difference in the lives of women, children and young people with experience of domestic abuse, have direct experience of providing one to one person-centred support, an understanding of the causes and impacts of domestic abuse along with good interpersonal skills then you may be the person we are looking for. Applicants will have at least 2 years’ experience of working in a support or advocacy role. The MARAC team is a small supportive team with a wealth of experience to share with new workers. Training will also be provided for the successful candidates.

The successful applicant(s) will have at least SVQ Level III or equivalent level of qualification in social care or other relevant subject, or equivalent experience and willingness to work towards a qualification.

Please join us for an online session to find out more about FWA MARAC service. This will be at 6.30pm on Tuesday 11th August. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

If you would like further information about the post, please contact Claire Rigby, Team Manager at claire.rigby@fifewomensaid.org.uk.

Do you want to help create a safer, brighter future for children across Scotland?

Children First, Scotland’s national children’s charity, is looking for a Support Line Coordinator to join our national service. By joining us, you will help protect children, support families and make sure no one has to face difficult moments alone.

About the role

Based in Edinburgh with some flexible hybrid working this role sits at the heart of our national support line. You will provide compassionate, skilled support to families, carers and professionals who may be facing some of the most challenging times in their lives.

You will respond to busy and varied contacts through phone, webchat and email, offering timely advice, emotional support and practical guidance. Every interaction is an opportunity to keep a child safe, strengthen a family and make sure children’s voices are heard.

You will record your work clearly and meaningfully so that it reflects families’ experiences and helps us learn, improve and grow our services.

This is a fast-paced role, but at its core it is about connection, empathy and good judgement.

What you will do

• Provide high quality support to families, carers and professionals across Scotland
• Listen carefully to understand what matters most to children and families
• Offer clear advice that helps keep children safe and supports recovery
• Respond to a high volume of contacts with care and professionalism
• Maintain accurate, child-centred records that inform service development
• Work as part of a team to improve how we support families across Scotland

Why this role matters

Families are facing increasing pressure, including poverty, online harm and emotional distress. Our support line is often the first-place people turn.

Your work will help ensure that:

• children are safer
• families feel listened to and supported
• people get the right help at the right time

What we are looking for

• A relevant professional qualification at SCQF level 9 such as social work, health, education or community education
• Experience supporting children, young people or families facing challenges
• Experience of supervising or supporting others, including staff or volunteers
• Strong listening skills and the ability to respond with empathy and clarity
• The ability to manage risk and make sound decisions under pressure
• Confidence working in a fast-paced environment

What you can expect from us

• A supportive, inclusive team where your wellbeing matters
• A strong focus on learning, reflection and development
• 40 days annual leave (pro rata)
• Contributory pension scheme
• Generous family leave
• Flexible working options

Our values

You will be part of a team that lives its values every day:

With love, we put children first with compassion and kindness

With purpose, we work together to transform children’s lives

With strength, we do whatever it takes to protect Scotland’s children

Bavs shops are at the heart of our charity: our shops exist to promote the ethos of sustainability and to maximise the contribution from donations so we can re-invest back into community projects.

Our shops receive donations every day and in a busy environment Shop Managers need to be able to juggle tasks as different as sorting stock, supporting volunteers and working with the Chief Officer to ensure safe working practices. The role requires someone who is well organised and energetic.

If you are inspired to achieve results for a good cause, are always thinking of new ways to maximise income and enjoy working as part of a team, this could be a role to make your own. This is a demanding and sometimes challenging role and can be greatly satisfying for the right person.

Who we are

We have been providing a wide range of services and support to Unpaid Carers in Renfrewshire since 1996. We are a registered charity governed by a board of directors.

MAIN DUTIES & RESPONSIBILITIES

This is a new and exciting role for the Centre. As an experienced Fundraising Officer, you will review and develop our fundraising strategy with an underpinning communication plan.

You will manage the funding applications and will build relationships and flourish when working with funders and colleagues.

This role will involve working across our organisation to develop proposals, secure financial support and sustainable partnerships.

You will be responsible for identifying and sourcing funding opportunities through large funders or small grants.

You will orchestrate the successful planning and bidding for all our fundraising activities. You will deliver ambitious fundraising plans and budgets to achieve financial targets.

This role will require you to think imaginatively and creatively about our charity for the grant and funding applications.

You will have up to date knowledge of GDPR and fundraising legislation. You will have strong problem solving and planning skills and be able to meet deadlines.

If you are ambitious and looking for the next step in your career, this is the role for you.

We are a small and successful team in a well-established charity in Renfrewshire and we are looking for you to bring your skills to a fun and friendly team. In return we can offer 32 days holiday, a pension scheme, a flexible working approach and a positive working environment.