Overview

The Advice and Information Service is a national support system for single-parent families and professionals across Scotland. It provides multi-channel advice on a wide range of topics, ensuring accessibility and inclusivity. The service operates Monday to Friday, 9:30 am to 4:00 pm, excluding Christmas and Easter holidays.

Role and Responsibilities

The Advice Worker is central to delivering high quality, tailored advice to single parent families and professionals. The role also involves identifying social policy concerns from interactions, helping shape OPFS’s strategic and advocacy efforts.

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.

The Advice Worker is central to delivering high quality, tailored advice to single parent families and professionals. The role also involves identifying social policy concerns from interactions, helping shape OPFS’s strategic and advocacy efforts.

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.

As an Advice Worker at OPFS, you will:

• Work to the agreed priorities of the service providing clear, compassionate advice on key areas including housing, money, parenting, relationships, health & wellbeing, and employment/training.
• Signpost single parents and professionals to relevant services and resources.
• Accurately record all interactions using Salesforce CRM.
• Participate in monitoring, evaluation, and training to support continuous improvement.
• Maintain confidentiality and uphold safeguarding, data protection, and health & safety policies.
• Contribute to team meetings, service development, and quality assurance activities.
• Actively promote the work of the service, build and maintain networks with relevant organisations and professionals, and collaborate effectively with colleagues.
• Promote equality, diversity, and inclusive practice in all aspects of your work.
• Ensure the voices and experiences of single parents inform your advice and contribute to OPFS’s policy and advocacy efforts.
• Demonstrate flexibility, a positive attitude, and a commitment to OPFS’s core values: Justice, Equity, Trust, Compassion, and Collaboration.

Good Food Scotland is looking for new Trustees to join the Board as the organisation moves into its next stage.

Across Glasgow we run nine community food shops, employ 19 staff and spend more than £350,000 each year on food for our members. The scale of the work is significant and it reflects the scale of the challenge facing many households across the city.

Most of our shops are based in communities experiencing some of the highest levels of deprivation in Scotland, including areas ranked among the most deprived on the Scottish Index of Multiple Deprivation. In many of these neighbourhoods access to affordable, healthy food is limited, while wider pressures around housing costs, debt, energy bills and low income continue to shape everyday life for many families.

Food poverty rarely exists on its own. More often it reflects wider poverty and inequality. Our approach starts with food, but it does not stop there.

Food is often the reason someone first walks through the door. After that, the aim is to make sure people can access the wider support that helps them feel more secure, more connected and better able to cope with the pressures they are facing.

Our shops provide access to affordable, nutritious food and they also act as community spaces where people can meet others, find advice and connect with local support. We work alongside partners such as Govan Law Centre, One Parent Families Scotland and energy advice services, while the shops themselves are delivered in partnership with housing associations including Wheatley Group, Linthouse Housing Association, Sanctuary Scotland and Southside Housing Association. Through these partnerships members can access help with issues that often sit behind food poverty in the first place.

Until now the work has been delivered as part of the Feeding Britain network. We are now establishing Good Food Scotland as an independent Scottish Charitable Incorporated Organisation, while continuing to work closely with Feeding Britain as a partner. This is an important step for the organisation, and it brings an opportunity to strengthen governance and shape how the charity develops over the coming years.

Our ambition is to build a model that is financially sustainable and capable of growing into other communities across Scotland.

About the role

Trustees play an important part in guiding the organisation and making sure it remains well run and focused on the communities it exists to serve. The Board works closely with the leadership team, offering support, challenge and oversight, helping shape the longer term direction of the charity while making sure strong governance and financial responsibility remain in place.

What we are looking for

As the organisation continues to grow we are particularly keen to hear from people who bring experience in one or more of the following areas.

Commercial retail experience, particularly where you understand how multi site operations work in practice and where improvements to systems, stock management or logistics could strengthen how the shops run.

Finance or accounting experience, ideally someone who may be willing to take on the role of Treasurer and help the Board maintain strong financial oversight.

Legal experience, helping ensure the charity meets its responsibilities and operates within the appropriate governance framework.

Previous board experience can be helpful but it is not essential. Practical knowledge, sound judgement and a willingness to contribute are just as important. We would also welcome interest from people whose lived experience reflects the communities we work alongside.

Why join the Board

Good Food Scotland is already working at scale across Glasgow and making a real difference in communities that face some of the toughest economic pressures in the country. Joining the Board offers the opportunity to contribute to work that is practical, community rooted and focused on long term change.

For those with relevant experience it is also a chance to help shape the organisation as it establishes itself as an independent charity and looks at how the model can grow into other communities.

Time commitment

Trustees attend quarterly board meetings, with occasional input between meetings when needed. Meetings may take place more regularly over the next 12months, with Trustees able to attend in person in Glasgow or online.

If you are interested in using your experience to support communities across Glasgow and help shape the future direction of Good Food Scotland, we would be pleased to hear from you.

As a Housing and Homelessness Advisor, you’ll provide person‑centred housing support to the Armed Forces community, offering advice, casework and tenancy sustainment to those at risk of homelessness. You’ll triage new enquiries, manage a varied caseload and ensure accessible, inclusive support for all beneficiaries.

Working closely with local authorities, housing providers and third‑sector partners, you’ll help deliver joined‑up support through the Council’s Housing Options approach. You’ll represent GHH in forums with key stakeholders, including Homeless Network Scotland, and contribute to housing projects and outreach clinics across the city.

A key part of the role includes applying for funding for rent, deposits and emergency accommodation, while supporting beneficiaries to maintain stable, long‑term housing through proactive engagement and early intervention.

This is a dynamic, community‑focused role where no two days are the same. You’ll develop your skills in case management, safeguarding, multi‑agency working and crisis support, while making a meaningful difference to those who have served.

As a pet‑friendly service, GHH regularly supports beneficiaries who may have assistance or support animals.

About the team

GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma‑informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long‑term housing solutions.

The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support.

You’ll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland. The role also involves attending stakeholder events that may occasionally fall outside of standard office hours.

About you

To be successful in this role, you will need to be a proactive, compassionate person with a genuine interest in housing and homelessness. You’ll bring relevant experience or strong transferable skills, along with the motivation to support the Armed Forces community through complex housing challenges.

Ideally, you will hold a Chartered Institute of Housing (CIH) Level 2 or 3 qualification in Housing Practice or be willing to work towards it as part of your development in the role

You’ll manage a varied caseload, provide person‑centred support, and work closely with local authorities, landlords and partner agencies. Strong communication, problem‑solving and organisational skills are essential.

This is a community‑based role involving citywide travel, outreach work and home visits, and requires flexibility when dealing with urgent or changing needs.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Home-Start Clackmannanshire is a long standing, dynamic charity, striving to ensure every young child (under 12) has the best possible start in life locally. Raising a family has never been easy; our trained volunteers and staff are there to support families through challenging times. In Scotland, Home-Starts have over 1,500 volunteers supporting over 3,500 families and 6,500 children each year through compassionate, confidential help to parents/carers when they need us most. The parents/carers we support are often overwhelmed and isolated. They may be struggling with mental health, illness, disability, multiple births, poverty, domestic abuse, separation and/or trauma. We provide a bespoke support package of 1:1 in home and group services for families, helping them to cope with the stresses and strains of daily life and encourage them to build the skills, confidence, and strength they need to nurture their children for years to come.

In 2024, Action for Children, NHS (speech and language) and Educational Psychology launched an exciting new provision called Play Roots with the support and funding from our local Child Wellbeing Partnership. Play Roots is an enhanced 0-5 group provision for local families operating across four localities in Clackmannanshire weekly.

Purpose of the job

Play Roots has developed rapidly since the first group launched, with families directly informing our sessions, allowing us to ensure we are delivering a communities based, group support system, providing a nurturing and educational environment for children (0-5) and their parents/carers. Play Roots aims to enhance positive well-being, parent-child attachment, support early childhood development, and encourage wider community connections and changes for parental progression; providing the foundations for children and families to flourish long-term.

We are looking for an enthusiastic, driven practitioner, capable of coordinating the delivery of our four local groups to ensure their effective running, and maximising impact through groups supporting the development of children and parents/carers by creating fun and interesting learning environments/activities to enhance skills, promote emotional resilience, and encourage positive behaviours and routines. Central to this role is effectively liaising with partners and supporting our delivery team made up of staff from Home-Start Clackmannanshire, Action for Children, Educational Psychology, Speech and language, and a growing team of volunteers.

You will also:

• Contribute to the effective day to day operation of the scheme in accordance with the Home-Start Memorandum & Articles of Association, Home-Start, Standards & Methods of Practice, Home-Start Agreement and Quality Assurance Standards.
• Maintain high standards of practice in supporting families within the Home-Start model.
• Ensure equality of opportunity, fairness and diversity in all aspects of the scheme’s work.
• Implement best safeguarding practice in all areas of work.

Main Responsibilities

Supporting the work of Home-Start Clackmannanshire and our Play Roots Partnership

• Undertaking work as delegated by our CEO to support the strategic management, development, evaluation, and future funding of Play Roots.
• Supporting the implementation of and upholding all Home-Start policies and procedures.
• Complying with the scheme’s administration, monitoring and financial systems.
• Promoting the work of the scheme, as required by the CEO.
• Contributing to and supporting the development of the Home-Start network locally, regionally and nationally.

Support for families

• Take a lead role in receiving and assessing referrals to Play Roots in a timely manner.
• Making initial contact/arranging implementation of support or delegating to operational team members within Home-Start and Action for Children to do.
• Lead delivery partners in planning, preparing for, and delivering group sessions (4 sessions across 4 locations, weekly, during term time).
• Enhance group support offer by leading the planning, preparation and delivery of Holiday Programmes for families.
• Providing rich learning environments where children and their families can engage.
• Facilitating interventions one to one or in a group to support identified areas of need.
• Building effective relationships and channels of communication with our partners, such as children, young people, families, colleagues, and external agencies.
• Ensuring support to families is of a high standard, in accordance with Home-Start’s model, policies and procedures.
• To undertake designated responsibilities to safeguard and promote children’s welfare.

Supporting Volunteers

• We could not deliver our services without the support of our incredible team of volunteers. As such, you will be involved in ensuring any Home-Start volunteers contributing to Play Roots sessions are appropriately onboarded, supported, informed, and adhere to all organisational policies and procedures.

Working in Partnership

• Ensuring appropriate liaison with referrers and other professionals.
• Networking appropriately within the community.

The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

Working at Crisis Skylight Edinburgh, you will lead on the delivery of our volunteer programme. You will be responsible for the recruitment of new volunteers, the support of existing volunteers and volunteer to maintain a positive volunteer experience. You will work across teams to ensure volunteers’ experience of volunteering is positive and play a key role in volunteer retention. You will be collaborative and dynamic in working with the team to identify and develop new volunteering opportunities. You will have the ability and confidence to increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will be flexible and innovative in reaching a diverse group of people from across the local community. You will also lead on the delivery of events that involve our members, build networks and increase awareness of Crisis’ work in Scotland.

You will have experience of working with people who are socially excluded or with support needs. You will understand the importance of delivering equitable services and can empower our members to share their experience and contribute to continuous service adaptations and improvements. You will be creative and inclusive in establishing service-specific member involvement opportunities so members can influence our service locally. You will work across teams to ensure we deliver our service with people experiencing homelessness, instead of delivering a service to people experiencing homelessness. You will work with the central Crisis team to respond to member involvement opportunities, influencing policy and providing members with the opportunity to share their story with the wider public and media.

About you

• Experience of developing and implementing volunteer programmes.
• Experience of organising successful events.
• Experience of working with socially isolated and excluded groups.
• Awareness of psychologically informed approaches.
• Person-centred, sensitive, and empathetic to the needs of members.
• A track record of successful partnership working.
• Flexible and adaptable to change.
• A strong team player, able to use own initiative and reflect on own practice.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.