Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed. You must have previous complaints handling and/or dispute resolution experience and ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction.

About Athletics Trust Scotland

Athletics Trust Scotland was launched in 2021 to use the power of athletics and running to transform lives in Scotland.

We are committed to making the sport more accessible for all, by supporting people of all ages, backgrounds and abilities to access opportunities to participate and improve their physical, mental and social wellbeing. We are particularly focussed on supporting three communities that are underrepresented in athletics and running in Scotland:

• People with disabilities
• People affected by poverty
• Ethnically and culturally diverse communities

We work closely with scottishathletics, as well as other key partners such as jogscotland, the passionate community of athletics clubs and running groups throughout Scotland, and charities like Scottish Sport Futures, to achieve its aims.

The Board of seven Trustees, led by Graeme Jack as Chair provide strategic oversight and guidance to the Head of Fundraising and Development. The Board is also supported by our Patron, Eilidh Doyle.

About Scottish Athletics

scottishathletics is the national governing body for athletics in Scotland. Our vision is for everyone in Scotland to have the opportunity to participate in athletics and running and to achieve their personal ambitions.

Our mission is to deliver an integrated, inclusive and adaptable model of athletics and running provision that inspires everyone in Scotland to enjoy the sport and experience personal success. Equality, diversity, and inclusion are at the heart of the work that scottishathletics leads, and the organisation works closely with all stakeholders in athletics across Scotland, to continue improving diversity and create an inclusive culture in the sport, and to be reflective of Scottish society.

Our strategy, Building a Culture of Success (2023-2027), captures the breadth of work that scottishathletics facilitates, from supporting performance athletes on the world stage to providing opportunities for people to participate in the sport within their local community. The member clubs play a crucial role in growing and developing the sport and, along with the volunteer workforce, they are integral to the sport’s future success.

Everyone in Scotland can participate in athletics and scottishathletics strives to continuously evolve to deliver on our vision for the sport.

About the Role

We are looking for an experienced and enthusiastic Head of Fundraising & Development (maternity cover) to lead on the delivery of Athletics Trust Scotland’s objectives for 2026-27, with a specific focus on increasing fundraising across four priority funding streams:

• Community and club fundraising
• Trust funding
• Events fundraising
• Individual giving

This is an exciting time to work with Athletics Trust Scotland as the charity enters the next phase of its development and works closely with national and local partners to increase our impact across Scotland.

The role reports to the Chair of Athletics Trust Scotland with day-to-day support provided by the CEO of scottishathletics.

About You

You are a confident, relationship-driven professional who thrives on engaging a wide range of stakeholders, from trust funders to corporate partners. An excellent communicator, you can articulate impact in a clear, compelling and concise way, both in writing and in person.

Collaborative by nature, you work effectively within teams but are equally comfortable taking ownership and working independently. You bring energy, charisma and credibility, with a natural ability to influence, motivate and lead others.

You have a genuine passion for changing lives through sport and physical activity, and are committed to your personal development.

For further information, please visit our website.

Make a national impact. Lead with purpose.

Are you passionate about equality, inclusion and creating real opportunities for people to thrive in work?

This is a rare opportunity to lead the Scottish Union of Supported Employment (SUSE) — the national voice for supported employment in Scotland — at a pivotal moment for the sector.

About SUSE

SUSE is the umbrella organisation for public, private and voluntary bodies working in supported employment and social inclusion. We champion the right of disabled people and people with long term health conditions to access real jobs, for real pay, with the right support.

Working alongside our members, partners, employers and policy makers, we:

• promote quality and consistency in supported employment

• pioneer new approaches and challenge assumptions

• influence policy and practice at a national level

Having recently celebrated our 30th anniversary, SUSE is entering an exciting new phase of development and influence.

The Role

As Chief Executive Officer, you will provide strategic leadership and direction for SUSE, ensuring the organisation continues to grow its impact, influence and effectiveness.

You will:

• lead the delivery of SUSE’s three year development plan, focused on driving quality and choice in the supported employment sector

• be accountable for organisational performance, financial management and reporting to funders

• lead, support and inspire the staff team

• work closely with the Board, members, partners and employers

• champion supported employment nationally as a proven, effective model

You will also:

• oversee the adoption of the SUSE Supported Employment Quality Standard

• support the continued development of the Professional Development Award in Supported Employment

• grow and strengthen SUSE’s employer consultancy offer, APT

This role combines strategic leadership with hands on delivery in a small, committed organisation.

Who We’re Looking For

We are interested in the right person, not a narrow career path.

You may be an experienced CEO, a senior leader ready for your first CEO role, or someone bringing transferable leadership experience from a related sector.

We’re particularly keen to hear from people who:

• share SUSE’s commitment to equality, inclusion and social justice

• are confident leading small organisations with national influence

• enjoy working collaboratively across sectors

• can balance advocacy, delivery and financial responsibility

You do not need to meet every criterion to apply — if this role excites you, we encourage you to apply.

What We Offer

• A meaningful leadership role with national impact

• Competitive salary and contributory pension scheme

• 35 days annual leave (including bank holidays)

• Excellent training and development opportunities

• Flexible and supportive working culture

Background

Hansel is a Scottish social care charity based in Ayrshire that supports people with additional support needs, including learning disabilities, to live independent and fulfilling lives.

The organisation focuses on person-centred care, aiming to empower individuals to have choice, dignity, equality and control over their own lives.

Job Purpose

This senior role will play a key role in Hansel’s finance/ITS functions, ensuring robust financial management, compliance and strategic financial planning. This role is pivotal in supporting the organisations senior leadership team with high quality financial analysis and insight to support strategic decision-making and ensure both financial efficiency and optimal resource use across the organisation. The successful candidate will also oversee and facilitate the development of effective information and communication systems and mechanisms to enable accurate and relevant information to be shared with colleagues, customers and external agencies in a timely manner. To support data/cyber security and compliance in relation to GDPR.

Experience Required

• Fully qualified accountant (ICAS, ACCA, CIMA, ACA, CIPFA) and at least 3 years post qualified experience.
• Demonstrable, successful experience in a senior level role leading and managing a dedicated finance team.
• Demonstrable commitment to continuing professional development.
• High degree of IT systems understanding and competence.
• Demonstrates respect for diversity and values inclusion.
• Demonstrable project and change management experience (Desirable).
• Leadership and management of a diverse team across more than one professional discipline (Desirable).
• Third Sector experience, particularly in the field of Health and Social Care (Desirable).

The Head of Legal Services will provide line management, leadership, and professional support to legal staff, strengthening child-centred practice and building confidence and capacity across the team.

You will ensure the legal team is equipped to deliver high-impact, child-centred legal services that empower children and young people to use the law to make positive change in their lives.

The role will oversee the effective management of legal resources and the day-to-day operation of the legal practice, ensuring the smooth delivery of Clan’s services. These include child-centred legal outreach, the Children’s Rights Helpline, lawyer-led training, Legal Support for Advocacy, and the Lawyers for Children programme.

You will provide operational leadership across legal practice management, including finance and compliance, case-flow and resource planning, project delivery, partnership and stakeholder relationships, and the monitoring and evaluation of service impact.

The Head of Legal Services will also contribute to the strategic planning and development of Clan’s services, strengthening the organisation’s role within the communities we serve and supporting Clan’s strategy to work alongside others to improve children’s access to justice and their ability to exercise their rights.

About you

Showing a genuine commitment to the mission of Clan Childlaw you will be a proactive, solutions‑focused, confident leader who shapes positive team culture through integrity, clarity, and consistency. With a solid background in legal practice management or senior operations within professional services, you will have experience of leading operational change and allocation of resources to multiple workstreams to balance demand, sustainability, and staff wellbeing. You will be someone who delegates effectively and works alongside their team, taking ownership of performance, compliance, and effectiveness to ensure the teams success.

You will have the ability to deliver on plans and reporting frameworks for legal services that strengthen accountability and demonstrate impact. You will have experience of using insight from data, financial reporting, and feedback to drive continuous improvement and inform operational and strategic decisions.

About Clan Childlaw

Clan Childlaw stands with children and young people when they stand up for their rights.

Clan is an award-winning, independent children’s charity that actively supports children and young people to take ownership of their rights.

We are the only charity in Scotland that provides free, independent legal representation exclusively for children and young people, which is child-centred by design. Because our lawyers work directly with children and young people whose lives are affected by legal decisions, we bring that unique practice-based knowledge to every aspect of our work. This includes our specialist training, our helpline supporting others who help children to use their voices and their rights, and our work to influence children’s rights respecting changes to practice, policy and law.

What We Do

We stand with others who help children use their rights – Through our membership and training for legal professionals and in legal education we are making being a “children’s lawyer” an accredited legal skill set in Scotland. Our practical training and helpline and support for advocacy in Children’s Hearings provides adults that support children and young people information and guidance that they can use to empower young people to stand up for their rights.

We stand out through the excellence of our work – We want our work to have as much impact as possible. We listen to what children and young people tell us about what they need from lawyers and others who support them to use their rights. We use what we learn to develop and design the services they need and talk about why young people’s rights matter, and why children and young people need lawyers.

We stand for change – We are lawyers for children and young people representing children and young people in court, at Children’s Hearings, and in important meetings working to give them equal opportunity to heard and use their rights. We take cases that make change for individual children and young people and help shape better rights respecting policy and practice. We use our knowledge of the law, and experience as practising lawyers for children and young people, to ask decision makers and lawmakers to change the law and the way the law is used to make sure that children and young people's rights are respected, protected and fulfilled.

Our Values

Our values are the principles we uphold in all our work, no matter what. They are the foundation of our workplace culture. Everyone who works at Clan shows our values in all they do and say.

We are supportive: We listen and respond, we provide encouragement and emotional help to children and young people, to others who support young people, and to each other.

We are bold: We are confident and courageous in amplifying the voices of children and young people. We are prepared to take risks when we need to, to defend children and young people’s rights.

We are dynamic: We are always active, always progressing. We are positive, full of energy and new ideas. We ask for change where it is needed.

What we can offer you

Clan Childlaw’s mission is very important to us, but our people are important too. We recognise the importance of a good work-life balance and a friendly supportive work environment. We offer:

• 33 days annual leave (inclusive of public holidays) increasing to 35 after 2 years’ service
• Auto-enrolment into our pension scheme after 3 months service
• Offices in Edinburgh and Glasgow, and the option to choose the base location that works best for you.
• Flexibility around your working day and the option to work from home some of the time.
• Access to our employee counselling service.

Learning and development is important to us and our team. We hope it’s important to you too. You will be encouraged to engage in learning and continued professional development.

"I have never worked in such a lovely organisation before! I feel valued, seen and heard as an individual here." - A member of the Clan Childlaw team

"I love my job at Clan. It's busy and varied and no two days are ever the same. We have a great team here and everyone is really supportive." - A member of the Clan Childlaw team

The Royal College of Surgeons of Edinburgh (RCSEd) is one of the world’s oldest and most respected surgical institutions. With a heritage spanning more than five centuries and a vibrant global community of over 34,000 members across 110+ countries, the College continues to lead the way in surgical education, professional standards, and patient safety.

With membership growing, new governance in place, and an ambitious 2026–2030 strategy underway, the College is seeking to recruit a senior and strategically pivotal Director of Membership and Communications.

In this role, you will lead a multidisciplinary directorate covering communications, membership services, digital engagement, and outreach, ensuring all activity is cohesive, purpose-driven, and fully aligned with the College’s strategic priorities. You will shape and deliver integrated communications and membership strategies that advance the College’s objectives, drive membership growth, and strengthen engagement through a compelling, contemporary membership proposition. By translating strategic intent into actionable plans and driving their delivery, you will make a lasting contribution to the professional development of surgeons and dental surgeons worldwide, ultimately supporting improvements in global surgical care and patient safety.

We are looking for an accomplished and visionary senior leader with significant experience in communications and/or membership within a complex, multi-stakeholder environment. The successful candidate will have a proven track record of leading high-performing teams, delivering integrated, insight-driven strategies, and navigating complex governance and organisational structures. Strong strategic capability, excellent communication and influencing skills, and the ability to embed a culture of performance, collaboration, innovation, and continuous improvement are essential. The role also requires strong digital and analytical capability, commercial acumen, and the confidence to engage effectively with Executive, Trustee, and Council-level stakeholders, positioning the College as a modern, inclusive, and globally relevant institution.

This is a unique opportunity to join a forward-thinking, globally engaged organisation committed to excellence, innovation, and inclusivity. You will have the ability to shape strategic direction, strengthen key operational areas, and enhance services and engagement for members, leaving a lasting impact on the College and the global surgical profession.

RCSEd supports hybrid working, offering flexibility while maintaining connection with the team. The successful candidate will be expected to work from the Edinburgh office at least two days per week and will occasionally travel within the UK and internationally to support College initiatives and engagement activities

SISTEMA SCOTLAND: BIG NOISE GOVANHILL (GLASGOW)

Sistema Scotland’s vision is to improve lives and strengthen communities. Working with children, young people and their families, we focus on early intervention and stimulating generational social change. By playing music together in ensembles and orchestras, we aim to grow confidence, respect, teamwork and aspiration in the children, young people and communities we work with. We deliver our work through six Big Noise programmes: in Raploch & Fallin in Stirling, Govanhill in Glasgow, Torry in Aberdeen, Douglas in Dundee and Wester Hailes in Edinburgh.

Following the appointment of Ali Gornall (current Head of Centre for Big Noise Govanhill) to the role of Deputy Director of Music & Curriculum, this is an exciting opportunity to join our organisation to lead, manage and deliver the Big Noise Govanhill programme. You will work with the team and the community to ensure the model supports as many Govanhill young people and families as possible. As part of the Sistema Scotland leadership team, you will also participate in and build the organisation’s strategy, bringing determination to tackle inequality in Scotland and ensuring that community voices are central to solutions to tackle poverty. You will advocate and highly value the role of early intervention, creativity, music and relationship-based practice in improving lives.

With extensive experience of successful leadership & management of teams, you will also have experience of working with children, young people & communities, and building & sustaining positive relationships with a variety of stake-holders, along with a professional standard of playing on your principal instrument.

This is a full time (35 hours per week), permanent post.